The Digital, Data and Technology Directorate (DDaT) within the Home Office

Solution and Technical Architecture Support for Technology Platforms for Tomorrow (TPT) Programme

Incomplete applications

10
Incomplete applications
8 SME, 2 large

Completed applications

15
Completed applications
11 SME, 4 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Monday 5 November 2018
Deadline for asking questions Monday 12 November 2018 at 11:59pm GMT
Closing date for applications Monday 19 November 2018 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work The Home Office requires a supplier to provide solution and technical architecture support to a range of TPT projects so that they are able to provide end users with a range of EUC services, devices and infrastructure and to successfully transition EUC services into Live Service.
Latest start date Tuesday 15 January 2019
Expected contract length 12 months contract term + 12 months extension option.
Location London
Organisation the work is for The Digital, Data and Technology Directorate (DDaT) within the Home Office
Budget range

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done The Technology Platforms for Tomorrow (TPT) Programme is deploying a corporate technology overhaul across the Department, which will impact circa 29,000 staff. We are delivering a modern Windows 10 OS with O365 and associated collaboration tooling. The programme is also replacing the Department’s legacy application estate end user device estate, including replacing the mobile phone estate with modern smartphones. In order to support the above TPT requires a supplier to provide a range of technical engineering support services to underpin and maintain the new infrastructure and support its transition into live service.
Problem to be solved The TPT programme is delivering a range of new services, devices and infrastructure to the Home Office. These are being delivered via dedicated Windows 10 build, O365 and Mobile projects and supporting tools such as SCCM, MDM, SCOM and Airwatch. Architecture is required to ensure that end user services and devices delivered by TPT are designed consistently prior to any implementation or delivery taking place, are documented to enable a common understanding among DDaT and effectively assured to result in a stable and constant transition to live service.
Who the users are and what they need to do All Department staff (circa 29,000) will receive new and upgraded technology across eight diverse business areas, i.e. Borders, Immigration Enforcement, Crime, Police and Fire Group, Capabilities and Resources, etc. New platforms and infrastructure are being introduced across the Home Office estate and will require technical and service architects to support the design and delivery of the EUC Services, devices and infrastructure. TPT will need to produce technical roadmaps and integrate with Business, test and security teams to produce controls, policies and designs that support service introduction and transition into Live Service.
Early market engagement Market engagement is not applicable to this DOS procurement.
Any work that’s already been done TPT is an ongoing programme delivered by the End User Compute department within DDaT. TPT has been delivering new technology, tools, software and hardware across the estate since 2016 including a major technology refresh project beginning in October 2017 and a number of core third-party services contracted in 2016/17. Early market engagement has therefore taken place and this requirement is to support TPT's ability to provide architectural services.
Existing team The Supplier will be responsible for providing solution and technical architecture to a range of third party suppliers re EUD products, services and infrastructure. They will need to engage thoroughly with internal stakeholders such as Testing (TDCS), Live Services and Security. Current architecture is delivered by a mixture of permanent and contract staff.
Current phase Live

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place Work will be carried out from a Home Office location primarily in Croydon, South London.
Working arrangements The supplier will be required to collaboratively work on site (5 days per week to allow sufficient stakeholder engagement and support to be provided).
Supplier costs must be inclusive of all expenses.
Supplier will be required to use MS Project Online to provide time sheet information to I&P Finance on a monthly basis. The new supplier will be required to report to the TPT Programme Manager (or delegated representative), work collaboratively with live services representatives and report progress to the TPT PMO.
Security clearance All staff must have SC level security clearance prior to starting work. Staff not in current possession of SC security clearance must be willing to undergo SC security clearance.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions • Statements of work will be agreed periodically with the supplier on a fixed price, capped, or T&M basis with agreed deliverables.
• The Home Office will use the standard DOS 3 contract terms.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Demonstrable experience of designing, documenting and assuring end to end EUC and supporting infrastructures.
  • Demonstrable experience of producing technical roadmaps for future releases.
  • Demonstrable experience of Integrating with business engagement teams on assessing business requirements and translating into technical requirements.
  • Demonstrable experience of proposing architectures to Technical Design Authorities and Technical Steering Groups.
  • Demonstrable experience of working with technical delivery teams in translating designs into detailed implementation documents and delivery plans.
  • Demonstrable experience of working with test teams and Security/Cyber Security teams on triage activities, controls and policies.
  • Demonstrable experience of producing service design documentation.
  • Demonstrable experience of supporting service introduction and transition into Live Service
  • Demonstrable experience of continuous management of evergreen platforms.
  • Demonstrable experience of carrying out design reviews and assurance.
  • Demonstrable experience of engaging with technical engineering and third line support functions to maintain systems until transition to Target Operating Model.
  • Demonstrable experience of delivering solution architecture in relation to citrix farms, datacentre migration, network and proxy configurations and integration with MDM.
Nice-to-have skills and experience
  • Experience in skills and knowledge transfer of core infrastructure projects.
  • Account management able to provide summaries and clarity over day to day activities for Programme Managers.
  • Have demonstrable experience of working within a central government environment.
  • Have demonstrable experience of matrix-managing a multi-disciplinary programme team within the last 12 months.
  • Reporting directly to in post Programme Managers as part of a wider departmental management structure.

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 3
Proposal criteria
  • Team members and experience
  • Team Structure
  • Mobilise team
  • Flexible resources
  • Approach and methodology
  • Value for money
Cultural fit criteria
  • Ability to function effectively and collaborate in a multi-supplier environment.
  • Working successfully in complex public sector organisations.
  • Approach to proactive issue management, problem resolution and improving ways of working.
Payment approach Capped time and materials
Assessment methods
  • Written proposal
  • Reference
  • Presentation
Evaluation weighting

Technical competence

45%

Cultural fit

5%

Price

50%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Will the current permanent architecture staff be maintained?
If yes:
a) Can you supply numbers and brief skill set?
b) Will the current team be managed by the Supplier?
c) What is the current architecture team size, permanent and contract?
d) Can they supply number of projects currently supported by the Architecture team?
The current permanent staff will be maintained and will continue to be managed through existing line management structures. There are currently very few permanent staff in these roles from the point of view of this contract. Those that are in place are mainly focused on Cloud and MDM skill sets. Their roles are supplemented by 4-5 contract architects.
2. a) Can the 24/7 support be provided outside the UK
b) Do you currently use any analytics or visualisation tools such as Tableau or Power BI to generate dashboards for EUC support?
c) Can you confirm only users on the new Windows 10? evergreen build will be in scope to be migrated to Office 365?
d)Do you currently have an Office 365 tenant? If so, how many users are on it and for what applications?
e)Do you currently have an AD FS or other similar authentication service?
f) What is the domain and forest functional level of on-prem Active Directory?
a) The support must be provided from within the UK.

b) Analytical tools are available, but currently are not widely used.

c) Adoption of Windows 10 is a prerequisite for migration to Office 365.

d) Yes we have an Office 365 tenant in place. It has approximately 30,000 users of Office suite of programmes.

e) We have ADFS in place.

f) We are a multiple domain and single forest architecture, and are in the process of consolidating additional external bodies into the forest.
3. One of the requirements asks for experience of packaging for access within a "mobile environment". What is the mobile environment that apps will need to be packaged into? The mobile environment is an VMware Workspace One AirWatch platform which is hosted by the Home Office and subject to a number of Home Office controls to ensure compliance.
4. The requirements mention "release of various applications within a new environment" – is this a Windows 10 environment? Yes it is
5. Is this requirement for back-end application activities too? We do get involved in backend application changes. For example, we have sometimes needed to work with applications suppliers to make changes to the backend application in support of the Client.
6. What is meant by packaging of web apps? Where a web app requires a component such as Java to work, access to that web app is packaged in an App-V container along with the required Java applet.