Awarded to Acuma Solutions Limited

Start date: Monday 21 January 2019
Value: £2,500,000
Company size: SME
RCDTS part of HM Revenue and Customs - Case Management Delivery Group (CMDG)

Case Management - Angular, Java, Documentum Technology Expertise

16 Incomplete applications

10 SME, 6 large

18 Completed applications

10 SME, 8 large

Important dates

Tuesday 23 October 2018
Deadline for asking questions
Tuesday 30 October 2018 at 11:59pm GMT
Closing date for applications
Tuesday 6 November 2018 at 11:59pm GMT


Summary of the work
We are looking for up to two partners with expertise in Documentum, Angular and Java to support us with our digital agenda and to manage the anticipated immediate demand from programmes under the CCG Directorate and the BREXIT related programmes of Customs Declaration System and Border Systems Programme.
Latest start date
Monday 10 December 2018
Expected contract length
2 years
West Midlands
Organisation the work is for
RCDTS part of HM Revenue and Customs - Case Management Delivery Group (CMDG)
Budget range
Our expectation is that there will be a budget of £5M in total which will be allocated between up to 2 suppliers

About the work

Why the work is being done
We are looking for partners to assist in the continued work to service the business requirements from multiple work streams in HMRC. We need the services of at least 2 suppliers who can supply multi technologies to assist with the forecasted development projects and emerging DevOps capability. As we move to a more DevOps type approach we are looking for our teams to take on more end to end ownership of the products developed so will be looking for our suppliers to support not only the building but also the knowledge transfer of the ongoing support to the existing staff.
Problem to be solved
CMDG are commissioned by HMRC to deliver Content based solutions driven by challenging timescales. The only effective way to do this is to supplement our in house capabilities with capability from external Service Providers.

HMRC require partners to deliver the technical aspects of new and existing front facing services developed in Pega to meet Government standards. This will include (but is not limited to) technical agile specialists incorporating work in scrum teams and delivering in phased sprints. This will be done through outcome based statements of work for a variety of programmes.
Who the users are and what they need to do
CMDG are required to supply solutions that enable and enhance the HMRC customers digital experience. They help HMRC achieve its strategic objectives of maximising revenues due and bearing down on avoidance and evasion, transforming tax and payments for our cutsomers and designing and delivering a professional, efficient and engaged organisation.
This work will comprise of the design, build, test and delivery of new and updated code that supports our Workflow and Content Management solutions which utilise a mix of Angular, JAVA and Documentum technologies
Early market engagement
RCDTS held a supplier engagement event on October 22nd to inform and shape the requirement taking into account feedback from attending suppliers. The slides from this event and any questions and answers from the session are available on request from
Any work that’s already been done
The work is in a mix of the phases of an agile project, some is still in discovery, whilst other work has moved to mainstream delivery with phased releases to go-live.
Existing team
HMRC expect the Service Providers to be capable of flexing teams to meet the business demands. It is envisaged that whole Scrum teams would be required for differing role/skill specialisms. Where the following roles are provided, RCDTS require the certifications detailed below:
• Lead Java Developer (OCP)
•Lead Angular Developer #
•Lead Quality Assurance (Certified ISTQB Advanced Test Analyst)
•Senior Java Developer (OCE)
•Senior Angular Developer #
•Standard Java Developer (OCA)
•Standard Angular Developer #
•Documentum Developer (D7 Developer Certified)

# Whilst there is no certification for Angular roles we would be looking for a computer science degree or equivalent.
Current phase
Not applicable

Work setup

Address where the work will take place
Primary location:-Plaza 2, Ironmasters Way, Telford. Suppliers may wish to work remotely, however any such working arrangements must be included in written proposals for consideration.
Working arrangements
HMRC would prefer the supplier team to be on site or closely located to the address identified above 5 days per week.
Travel may be expected between the other Delivery Group and Client sites. Expenses will be paid as per agreed contract rates.

We expect the successful supplier to provide upskilling and skills transfer to RCDTS permanent staff to increase internal capability.

In addition to whole Scrum teams, it is anticipated that the Service Providers may be required to work in a mixed team of staff made up of resources from CMDG and/or other Service Providers.
Security clearance
A Baseline Personnel Security Standard (BPSS) pack will be needed for all supplier contractors.

SC may be required for certain projects. Where this is not held by the supplier, HMRC will fund and support necessary activity.

Additional information

Additional terms and conditions
All personnel engaged in the provision of this service must have a minimum of three years experience work in roles of there designated role/skill specialism, with an expectation of five years minimum experience for lead roles.

While we are looking to award to 2 suppliers, we reserve the right to apply a minimum technical hurdle weighted score of 30 out of a maximum 50.

We would be looking to obtain fixed price where we can on Statements of Work, but we reserve the right to request rate cards to apply where this approach is more suitable.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Demonstrable experience of providing relevant skills/roles/resources against a variety of technologies required to form a Scrum Team, scaling up/down to accommodate new requirements or changes within the delivery pipeline.
  • Have demonstrable experience of collaborative working with a client's ‘in-house’ teams, including coaching and mentoring, and knowledge sharing.
  • Have demonstrable experience of successfully developing services using a pragmatic Agile approach.
  • Have demonstrable experience of providing additional and/or value added activities when acting in the role of a partner supplier to an organisation
  • Evidenced outcomes of delivering performance improvements through multi technology optimisation/implementation in the last 3 years.
  • A good understanding of DevOps principles and the benefits of CI/CD and able to demonstrate ability to stay up to speed with current developments in platform automation and DevOps principles.
  • Have demonstrable experience of proficiency with tools commonly used for automating deployments, particularly those used when adopting a DevOps framework such as open stack tooling
Nice-to-have skills and experience
  • Supplier would ideally have had a significant multi team contract with a public sector body
  • Experience of working on a multi-active cloud platform using open source software that includes Jenkins, coded in Pega.

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Technical capability as demonstrated in their written examples, and required at interview
  • Approach and methodology
Cultural fit criteria
  • Able to start on the work immediately.
  • Have excellent communication skills with staff at all levels of the organisation
  • Will take responsibility for their work
  • Be willing to collaborate and partner, including with other suppliers and HMRC staff at all levels.
  • Proactively share knowledge and experiences with members of team, especially with junior HMRC staff.
  • Be innovative and promote ideas and suggestions as applicable
  • Focus on achieving value for money in all activities
Payment approach
Fixed price
Assessment methods
  • Written proposal
  • Case study
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Are the end users of the system the general public and what sort of applications will they be using?
The end users of CMDG’s solutions are currently staff within HMRC although this may change in the future to include other government departments and possibly the general public/businesses. Applications range from a Digital Mail Service and Print Repository used across the department to sophisticated and specialist Case Management solutions used by our compliance teams.
2. The CMDG has £5m that is likely to be split across 2 suppliers, meaning £2.5m (average) each. Is the figure inclusive of any spend on travel and subsistence expenses incurred to have a team in Telford or is there a separate budget for that?
The budget quoted includes spend on T&S. CMDG will consider proposals where the team is located outside of Telford and how this would work will need to be clearly set out in your bid. However, there will be occasions where you will need to be on site and the T&S for this will to be met out of the stated budget.
3. Is this inside or outside of IR35?
This will be delivered as a fully contracted out service provision and will therefore be outside of the IR35 legislation.
4. What Versions of Angular (JS, 2, 4, 5 OR 6) ?– Please note Angular 6 is not really “production ready” yet but highly desirable by Developers. Most want to work on versions 4+
While RCDTS-CMDG strives to use the latest stable releases of all languages and frameworks it is inevitable that we will not always be in the place to undertake upgrades immediately. Thus we would expect any supplier to be able to be able to provide skills in the latest major released version plus the proceeding 2 at the very least, in the case of Angular we do not expect to develop/maintain on any version below 4.
5. Test Analysis – Automated or Manual testing experience?
We require experience in both manual and automated testing.
6. What version of Java is required (1.6, 1.7 or 1.8)?
1. While RCDTS-CMDG strives to use the latest stable releases of all languages and frameworks it is inevitable that we will not always be in the place to undertake upgrades immediately. Thus we would expect any supplier to be able to be able to provide, at the very least, skills in the latest major stable version plus any versions which still have active support. For Java this would be 8 & 11.
7. Are HMRC able to provide a view of the expected resourcing proportions across Java, Angular and Documentum?
We’re not in position to do this as it will differ on a Case by Case basis some deliverables may only require a single skillset some more than one or all 3. However, please note that Documentum, including xCP & Webtop is in wider use than Angular and Java at present.
8. Are HMRC able to provide a view of the long term strategy for the use of Documentum across the estate?
HMRC has made a significant investment in Documentum and it remains one of our strategic Content Management solutions; however this is always under review to ensure that we are using the most appropriate technologies the market has to offer and delivering reliable, performant and cost effective solutions to our customers.
9. By saying working remotely are you happy to consider Near – shore suppliers?
Yes, we would consider a near shore option subject to the appropriate Corporate Security requirements being satisfied.
10. Has HMRC given any thoughts about Migrating to Alfresco from Documentum? Is there a chance in future for the same?
Can we share our experience around Alfresco?
HMRC regularly reviews the market to assess its technology needs against it. At present there are no plans to replace Documentum, but we are aware this is an area of rapid change and development.