NHS Western Isles

Delivery of Live Messaging, Online Cognitive Behavioral Therapy Services

Incomplete applications

Incomplete applications
5 SME, 1 large

Completed application

Completed application
1 SME, 0 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Friday 16 November 2018
Deadline for asking questions Friday 23 November 2018 at 11:59pm GMT
Closing date for applications Friday 30 November 2018 at 11:59pm GMT


Opportunity attribute name Opportunity attribute value
Summary of the work Delivery of online Cognitive Behavioural Therapy (CBT) by BABCP accredited therapists via real time and asymmetric text based conversation. Performance data to be supplied monthly based on recognised clinical outcomes.
Latest start date Friday 1 March 2019
Expected contract length 12 months + 1 option to extend for up to a further 12 months
Location Scotland
Organisation the work is for NHS Western Isles
Budget range Project funding will be discussed after award if appropriate. However the project currently has funding for 18 months approved by IJB and Health Board at anticipated costs and volumes based on indicative pricing assessed to date. Pricing tendered will be benchmarked against Scottish NHS Rates (factoring in travel and other expences).

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done NHS Scotland has an 18 week waiting list target for psychological therapies. The organisation wants to provide an alternative method for patients in remote and rural areas to engage with psychological therapy and also increase capacity for CBT. The requirement is for an "off the shelf" existing, proven solution.
Problem to be solved The NHS Board needs to increase capacity to deliver CBT and provide an alternative means of engagement for patients who have difficulty travelling to distant clinics on a regular basis. Recruiting qualified staff to work locally is often challenging so a remote solution is required.
Who the users are and what they need to do As an adult patient of any age suffering from moderate to severe psychological distress, or with a long term health condition, I need to either be referred to the online service or will self-refer using a portal provided by the supplier, and then arrange an appointment which I can use from my own home or workplace on a computer or tablet or mobile phone. This is so that I can work with a qualified and supervised therapist using well organised and effective cognitive behavioural therapy to improve my coping skills and reduce distress caused by my psychological difficulties.
Early market engagement NHS Western Isles has had preliminary discussions with Ieso Digital Health who currently provide an internet enabled CBT Service. We have also consulted with NHS 24 in Scotland, who are considering a similar requirement.
Any work that’s already been done Discovery phase consisting of market and clinical research is complete. Proposal discussed with colleagues in Boards across Scotland, MHAIST and NHS 24.
Existing team The supplier will primarily be working with Consultant Clinical Psychologists employed by NHS Western Isles but may also be required to engage with Primary Care (GP's), The Local Authority, The wider Mental Health team and NHS Western Isles Finance and Procurement.
Current phase Discovery

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place NHS Western Isles registered address is 37 South Beach Street, Stornoway, Isle of Lewis, HS1 2BB.
The service will be delivered remotely over the internet.
Working arrangements Contract review and discussion can be conducted remotely although 1 or more on site visits may be required. Incidental expenses related to the marketing, communication and delivery of service (such as travel) will not be reimbursed and should be factored into the overall price quoted.
Security clearance N/A beyond NHS clinical confidentiality standards and data sharing - or any site visit in care providing locations. Provider will not access NHS systems.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions Disputes under the contract will be settled under Scottish law.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Must have an existing solution with a proven track record and be able to provide a demonstration/case studies/customer references/ performance data.
  • Must be able to demonstrate the BABCP accreditation of all therapists delivering care using the solution.
  • The CBT provided must comply with NICE guidelines with validated PHQ9, GAD 7 and PEQ recovery metrics monitored to ensure compliance.
  • The therapy website must have effective security controls and ID authentication in place for both patient and therapist.
  • Therapy should be delivered by means of typed conversation allowing full transcripts of sessions to be securely retained and accessed.
  • The patient website account should also allow for messages to be delivered indipendent of sheduled therapy sessions.
Nice-to-have skills and experience
  • Website Interaction and Functionality
  • Availability of scheduled therapy at evenings and weekends
  • Ability to implement within 6-8 weeks of award
  • Solution available on multiple internet enabled devices and operating systems
  • Supplier has proposals for assisting with promotion of the new service amongst healthcare professionals and potential servic users.

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 3
Proposal criteria
  • Solution Fit compared to requirements
  • Experience and accreditation of delivery team and therapists
  • technical components of web portal
  • Solution Delivery Timescales
  • Availability of KPI and management information
  • Value for money
Cultural fit criteria
  • Be able to work with NHS Scotland organisations effectively.
  • Be able to demonstrate awareness of the communities where users are based.
  • Demonstrate ideas for additional innovation and community benefits.
Payment approach Fixed price
Assessment methods Written proposal
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Are you looking exclusively for existing, off-the-shelf solutions? Yes. A proven solution with existing therapists and web architecture is required.