HM Courts and Tribunal Service (HMCTS) & Crown Prosecution Service (CPS)

Crime Programme DevOps Services

Incomplete applications

26
Incomplete applications
24 SME, 2 large

Completed applications

21
Completed applications
17 SME, 4 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Wednesday 7 November 2018
Deadline for asking questions Wednesday 14 November 2018 at 11:59pm GMT
Closing date for applications Wednesday 21 November 2018 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work To operate and maintain virtualised cloud infrastructure & application CI/CD services for the Crime Programme supporting development activity through to handover into Live Production environments. Employ continuous improvement principles to enhance automation and reliability of development & test environments. Achieve cost efficiency through active management of all non-live environments.
Latest start date Tuesday 2 January 2018
Expected contract length 18 months minimum upto 24 months
Location London
Organisation the work is for HM Courts and Tribunal Service (HMCTS) & Crown Prosecution Service (CPS)
Budget range Target Day rate of £645 for the Dev Ops team;
Target Day rate of £749 for Dev Ops Practice Lead.

The total Supplier charge will be evaluated as per evaluation criteria % with the lowest bid achieving the highest percentage score and will be evaluated on a team of 8 Dev Ops engineers and a Practice lead.
The initial Statement of Work is available upon request. It is recommended that bidders review it.
The services must be provided in accordance with the Civil Service conduct and guidance and comply with the provisions of the Official Secrets Act 1911 to 1989.

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done Criminal Justice System Crime Programme (CJSCP) is a change programme to enable the CJS and agencies to be more efficient and deliver a better service. For the first time, criminal case information will be kept together in one place. CJSCP is part of the HMCTS Reform Programme, affecting services in all jurisdictions.
Problem to be solved The CJS Common Platform Programme is looking for the provision of initially 8 (eight) engineers and one DevOps Practice Lead, to help HMCTS and CPS transition and run great digital services. Suppliers resources must have strong DevOps skills and be ready to quickly get to work within a multi-disciplinary team of developers, designers, and analysts focussed on one or more products or projects providing services capable of running high volume, reliable and flexible services that are relentlessly user-focussed and continually improved through iterative development. The supplier should include flex (6 engineers) to the initial numbers as a future call-off element.
Who the users are and what they need to do The overarching focus is on systems in HMCTS and CPS, in partnership with the legal defence community, Police, and other prosecuting authorities with respect to cases heard in the Magistrates’ and Crown Courts in England and Wales. benefits include: that staff are working from and sharing the same set of accurate data; information being readily available and easily accessible; reduction of workplace duplication and the need for paper based systems; increased efficiency and productivity through joined up, flexible and innovative ways of working. This is a business transformation programme facilitated by cloud technology.
Early market engagement n/a
Any work that’s already been done The Crime Programme is established and has embedded the Common Platform Programme, that has been running for a number of years
Work completed has delivered initial releases into Production for various strands of the programme. Equally significant work has been undertaken to migrate to a new Cloud platform hosted on Azure, together with increased use of Azure native services including PaaS, increased use of automation and focus on the ability ‘farm’ compute resources and move away from persistent environments.
Existing team The existing team of engineers consists of 14 automation engineers, working to agreed programme standards and governance, co-ordinated within the Operational Services team. The supplier’s resources will be working with Civil Servants and multiple Suppliers across various strands of work for delivery of the Programme.
A Practice Lead will provide and coordinate DevOps activities and will also provide support to a wider group of parties e.g. Architecture, Testing etc.
Current phase Beta

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place Southern House, Wellesley Grove Croydon CR0 ( the "Base location", although some visits to other locations may be required.)
Secondary location at 102 Petty France, London.
Working arrangements Reporting to the Head of Operations as part of Operational Services. Quality and performance standards are set by the DevOps Practice Lead. The team will work to SAFe Agile principles. Work will be tracked and monitored on Atlassian Jira and quality documentation using Atlassian Confluence. Adherence to Programme and MOJ security governance and standards is mandatory. The team will be required to work from the Base location and provide support Monday to Friday 08:00 – 18:00 with out of hours and weekend working in support of planned releases. Participation in stand-ups, planning sessions, show & tells and retrospectives as required.
Security clearance BPSS dated within 3 Months of start date.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions The initial SOW will be Time and Materials but the Buyer will reserve the right in the contract to use alternative payment mechanisms such as Fixed Price or Capped T & M for future SOWs.
Expenses shall be submitted in line with the Ministry of Justice standard T&S policy and agreed in advance of expenditure
Liability Insurance –minimum level of cover £5,000,000
Professional Indemnity –minimum level of cover £1,000,000
Suppliers shall provide transparency to the Buyer on the rates paid to resources and any third parties in the supply chain.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Demonstrate technical capability and proven track record in operating and maintaining an enterprise grade Continuous Integration /Continual Delivery infrastructure for the reliable and consistent delivery of Java applications (2%)
  • Demonstrate experience in operating and maintaining cloud services on the Azure platform utilising Azure specific PaaS and monitoring services (2%)
  • Evidence experience of building, configuring and maintaining new virtual platforms and associated automated tooling and technologies (terraform, ansible, containerisation) to approved designs to ensure reliable, consistent environments utilising full-version control(3%)
  • Demonstrate experience in best practice configuration management of artefacts and configuration files through version control and approved repositories(2%)
  • Evidence a track record in supporting development teams with configuring applications for deployment to ensure those development teams utilise automated deployment and configuration of applications(3%)
  • Evidence a track record in enterprise level documentation and experience of undertaking knowledge transfer and retention to the Authority(2%)
  • Demonstrate a track record in providing experienced Linux engineering support (2%)
  • Specific to the Practice lead, provide two examples where a similar role has been provided in an Enterprise level organisation, demonstrating technical leadership and adoption of best practice standards(2%)
  • Demonstrate experience of working in close collaboration with peers and colleagues in other workstreams e.g. Architecture, Security and Live support functions as examples(2%)
  • Demonstrate the experience and ability to deploy the required number of appropriately skilled resources capable of fulfilling the required outcomes to meet the contract start date.(2%)
Nice-to-have skills and experience
  • Demonstrate experience of working with and successful delivery of digital services, ideally within an enterprise level organisation.(1%)
  • Demonstrate the ability to deploy replacement engineers as required by the Authority within 10 days of the formal request being received.(1%)
  • Specific to the Practice Lead, demonstrate experience leading large scale Agile development/delivery teams. (1%)
  • Demonstrate experience managing a complex stakeholder environment, including senior stakeholder management and ensuring proper governance. (1%)

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 5
Proposal criteria
  • Explain your Overall Technical Solution and Approach; detailing your High-Level Delivery Plan (including transition from the existing service and exit strategy), Approach and Method, Timescales, Risks and Dependencies and Quality.(10%)
  • Please provide the proposed team structure, named individuals and CVs of 9 initial resources including the DevOps Practice lead. CVs must clearly demonstrate alignment with the Experience and Skills requirements(10%)
  • Please provide up to 3 contract/case examples of delivery achievement and timescales where you have provided the desired service capability.(9%)
Cultural fit criteria
  • Explain your proposed approach for working with co-located, multi-vendor HMCTS teams, (2%)
  • Demonstrate how you would ensure transparency and collaboration at all levels of project delivery; users, developers and management. (2%)
  • Explain how you would maintain a no-blame culture and encourage people to learn from their mistakes; provide examples. (1%)
Payment approach Capped time and materials
Assessment methods
  • Written proposal
  • Case study
  • Work history
  • Reference
  • Presentation
Evaluation weighting

Technical competence

55%

Cultural fit

5%

Price

40%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Hi, the opportunity description mentions a SoW that is available. Is that shareable now ? Yes. please email Crime-Commercial@justice.gov.uk directly for a copy as it is not possible to attach items via this portal.
2. Can I please ask if there is an incumbent and if they are set up to tender? The competition has been launched to replace an incumbent contract for Dev Ops services which is expiring soon. We do not know if the incumbent will bid for the future service under this competition.
3. ERROR Update: The latest start date has erroneous been stated as 2nd January 2018.

It should have been 2nd January 2019. Apologies for the confusion.
4. Can you state who is the incumbent supplier? Automation Logic Ltd
5. Could you please let us know if this opportunity is within IR35 or outside? Thank you! CP currently assess this opportunity to be a Services contract and outside of the scope of IR35. We are not in a position to confirm to bidders with certainty any future assessments of IR35 by HMRC. Bidders on this competition should take into account, particularly in regard to pricing, that services may be deemed to be in scope of IR35 by other parties beyond our control.
6. Can you please advise how CVs are to be submitted, as the 100 word limit is insufficient for the information requested. The section in which CVs are mentioned (and also the cultural fit section) are in Round 2 of the competition for which proposals will be submitted via email and thus word limits will not be restricted to 100 words. Note that Round 2 of the competition will only be open to the 5 bidders who succeeded in Round 1 (the Essential and Nice-to-have criteria).
7. In relation to questions 8 and 13 – please could you clarify if you are expecting us to refer to the experience of a specific individual, or our organisation’s broader capability when providing roles of this nature. Those two criteria refer to the specific Practice Lead you will use to fulfil the service should you be awarded the contract.
8. Will all resources (8 Dev Ops engineers and a Practice lead) be selected from a single supplier or can it be spread over multiple supplier? Only one supplier will be party to any contract arising from this competition. That supplier may have sub-contractual relationships with other suppliers for any part of the services to be delivered.
9. Is the Authority looking for onsite delivery only or open to a blended team with onsite-offshore as well? The Authority is looking Onsite delivery only to facilitate collaboration.
10. Could not find the option to quote the price which has 40% weightage. Will only technical competence be evaluated to shortlist 5 suppliers for Round 2? Round 1 consists of the evaluation of bidders responses to the Essential and Nice-to- have criteria.

5 bidders will then be down-selected for Round 2.

Round 2 will consist of evaluation of those 5 bidder's responses to the Proposal, Cultural fit and Price criteria.

This is the Crown Commercial Service's mandated process.

Pricing information is not required for Round 1.
11. Are all resources expected to start on the same day – 2nd January? 2nd January is the latest start date. It is expected that most of the resources would be provided by that date.
12. Is there approximate timelines in place like when will Round 1 evaluation be done, resume sharing, interview, contract award etc.? The current indicative timeline, which will be subject to change, is as follows:-
Round 1 closes on 21st November
Round 2 commences for down-selected suppliers - 27 November
Presentations - 10th, 11th, 12th December
Contract award, governance and signing by 20th December
Transition - 20th December onwards
13. Update on SOW. All potential bidders who have requested a copy of the draft SOW should now have received it via email from Crime-Commercial@justice.gov.uk. If you have not please send another email to "Crime-Commercial@justice.gov.uk".
14. Your target rate implies that you are looking for junior staff, is this assumption correct? No we are not looking solely for junior level resources. We are looking for a team capable of meeting the requirement, which may include some junior/graduate staff.
15. The stated target rate and 40% price weighting indicates that your are looking for a body shop arrangement rather than a managed service, is this correct? Crime Programme are seeking managed service. Crime Programme do not want a body shopping service.
16. In an answer to a previous question you state that you envisage transition happening over the Christmas and New Year holiday period. Can you confirm full availability of the existing team and relevant civil servant staff during this period? There will be sufficient availability of incumbent resource to provide a transition.
17. The skill section of the SoW does not indicate a need for Terraform skills, yet Terraform is required in the DoS opportunity, can you clarify if Terraform is essential please? Thanks. Terraform skills are required as essential. The draft SOW will be updated on contract award. Thanks.
18. Could you confirm the full set of technologies that you expect the team to be proficient in? Tech includes but are not limited to;
• RHE Linux administrationv7 and Above
• Hashicorp product suite
• Ansible
• Maven
• Jenkins – CI Tooling
• Postgresql – Standard/Enterprise/PaaS
• Artifactory
• Alerting & Monitoring tools – OMS/Elasticsearch/Zabbix
• Log Aggregation – OMS/Elasticsearch
• Containerisation – Kubernetes or similar
• Continuous Integration and Continuous Delivery
• Gitlab or Github or Gerrit or equivalent
• Tomcat/Wildfly
• Agile(Scrum/Kanban)practices
• Java development experience
• Artemis MQ or equivalent message queue technology
• Web Application Firewalls e.g Barrcuda
• Infrastructure build validation tools e.g Inspec
• Azure specific technoloigies
• Docker
19. Could you confirm the full set of technologies that you expect the team to be proficient in? Tech includes but are not limited to;
• RHE Linux administrationv7 and Above
• Hashicorp product suite
• Ansible
• Maven
• Jenkins – CI Tooling
• Postgresql – Standard/Enterprise/PaaS
• Artifactory
• Alerting & Monitoring tools – OMS/Elasticsearch/Zabbix
• Log Aggregation – OMS/Elasticsearch
• Containerisation – Kubernetes or similar
• Continuous Integration and Continuous Delivery
• Gitlab or Github or Gerrit or equivalent
• Tomcat/Wildfly
• Agile(Scrum/Kanban)practices
• Java development experience
• Artemis MQ or equivalent message queue technology
• Web Application Firewalls e.g Barrcuda
• Infrastructure build validation tools e.g Inspec
• Azure specific technoloigies
• Docker
20. Is it anticipated that, you'll require staff to undergo a higher level clearance than BPSS, during the duration of the contract ? Thanks BPSS is deemed sufficient for the level of access to the "OFFICIAL” level systems in development.
21. Are we allowed to use more than one client example per question? Yes. Please be aware that Crown Commercial Service limits the number of words per criterion so you will need to judge whether one example per answer or two/three per answer best demonstrates your capability for that criterion.
22. The target rates set for the engineers and Practice Lead seem to be well below the market rates for similar roles. How flexible are HMCTS on this? They are described as target rates, not maximum rates so the future winning bid will not be limited by those target rates. The pricing element of the competition is weighted at 40%.
23. In the draft SoW, Section 4.1.3 – Core Skills for Resources states, ‘’Production of high quality documentation. Documentation may include but is not limited to;
§ Presentations and briefings
§ High/Low Level Design diagrams
§ Weekly Reports
§ Network diagrams
§ Infrastructure diagrams,
Architectural documentation.’’
The above seems more apt for the role of an Architect, are you looking for us to propose an Architect as part of Round 2 response?
No Architect is required. The draft SOW is provided for guidance only and does not form part of the competition.
24. The bid documentation and the SOW only mention a DevOps Practice Lead and engineers, however you have specified that this is a managed service and not a body-shop. As a managed service we would expect to include other roles, such as Delivery managers. Are you expecting us to include these roles in the proposal, or are you expecting the Practice lead to take on the Delivery Manager role as well? The winning bidder will only be given a contract for a Dev Ops service with a Practice Lead. No Delivery Manager is required.
25. You mention ‘’The initial SoW will be Time and Materials but the Buyer will reserve the right in the contract to use alternative payment mechanisms such as Fixed Price or Capped T&M for future SOWs’’ – what do you mean by capped T&M? Capped Time and Materials is one of the pricing mechanisms bidders signed up to as part of the framework.
In such SOWs the total costs incurred by the Buyer would be capped at an agreed limit transferring the risk of delivery of the SOW outputs to the supplier.
26. Is HMCTS expecting the team that would be working with you to undergo vetting since you state you’re looking for a Managed Service in response to an earlier question? Yes. The BPSS clearance requirement have been outlined in the requirement.
27. Essential skills (4), you say ‘’Demonstrate experience in best practice configuration management of artefacts and configuration files through version control and approved repositories’’ – what do you mean by ‘approved repositories’? Approved repositories are those that have been approved for use through Programme governance . However the answer should concentrate on demonstrating config management practises and adherence to governance.
28. Essential Skills (6), you say ‘’Evidence a track record in enterprise level documentation and experience of undertaking knowledge transfer and retention to the Authority(2%)’’ – what do you mean by ‘retention to the Authority’? Knowledge of all Devops work needs to be documented to an approved standard by the Authority. This includes but is not limited to Automation scripts, deployment and test jobs/plays and network configuration etc. The intention is to mitigate loss of knowledge as supplier resources or suppliers change.
29. 1. Can you confirm if the DevOps resources will be reporting to your Head of Ops or Delivery Manager, as appropriate, for day to day management and that the HoO/DM will provide them with the associated work plan and schedule for their Deliverables? Yes
30. 2. Can you confirm if the DevOps Practice Lead’s function will be purely an assurance one directing DevOps resources in the processes\standards they should use etc? Will the DevOps Practice Lead complete this function only for resources from the same supplier (same supplier as that providing the DevOps Practice Lead) or will they have a larger remit to undertake this function for other resources (either your resources or resources from other suppliers)? The PL is expected to provide a point of technical leadership, set standards (agreed, approved through programme governance) and undertake assurance across the practice to ensure commonality of standards. The PL will provide that function for Dev Ops services from another supplier also.
31. In response to your answer to Question 27, can you clarify further on essential skills question (4) if 'best practise configuration management' refers solely to the management of artefacts or if 'managing artefacts and configuration files' refers to general management of infrastructure configuration using a configuration management tool e.g. ansible? This refers to the management of infrastructure configuration and any associated artefacts.