Awarded to Mozaic-Services Limited

Start date: Monday 10 December 2018
Value: £20,144
Company size: SME
Driver and Vehicle Standards Agency

Service Analyst - Dev/Ops

5 Incomplete applications

5 SME, 0 large

3 Completed applications

3 SME, 0 large

Important dates

Tuesday 16 October 2018
Deadline for asking questions
Thursday 18 October 2018 at 11:59pm GMT
Closing date for applications
Tuesday 23 October 2018 at 11:59pm GMT


Specialist role
Business analyst
Summary of the work
The DVSA is undertaking a review of its Contract that currently provides Technical Support Services. The contract ensures the running, maintenance and integrity of it's cloud platforms and digital services, including all technologies, tools and software. The applications include external facing services such as MOT and VOL and Internal services.
Latest start date
Monday 12 November 2018
Expected contract length
up to six weeks
East Midlands
Organisation the work is for
Driver and Vehicle Standards Agency
Maximum day rate

About the work

Early market engagement
Who the specialist will work with
DVSA requires a Service Analyst to work alongside a Project Manager, Business Analyst and Technical Architect to engage with stakeholders and undertake a Discovery exercise which will inform its future procurement strategy for Technical Support Services (TSS).
What the specialist will work on
DVSA requires a specialist to work in DS&T to undertake a Discovery exercise which will inform its future procurement strategy for Technical and Support Services (TSS). The output from this Discovery phase will be to produce a business case for the recommended approach. The Service Analyst will contribute to all aspects of the outcome but consider how the DevOps composition of the TSS Contract can be structured. They need to understand the service and the blend between Dev/DevOps and Ops across the Agency, differences between TSS and a managed service model.

Work setup

Address where the work will take place
The primary location is Nottingham, maybe required to travel to other locations e.g. Bristol, Leeds and Swansea.
Working arrangements
Up to 20 days over the 6-week period.

Work Schedule to be agreed with the DVSA project team.
Security clearance
Suppliers should only put forward interims who have a valid Basic Disclosure Scotland Certificate, or higher if requested and are reminded that interims must be security cleared to Baseline Personnel Security Standard level before they can start in a role.

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Demonstrate experience of the practical application of ITIL theory in an environment like that expected for TSS
  • Contribute to the production of the Target Operating Model
  • Contribute to the requirements that will describe the way in which TSS operates
  • Have experience of Business Continuity in a cloud environment and recovery
  • Experience of managing senior managers as stake holders and focussing on the overall vision for the service not a particular aspect but balancing the requirements of each
  • Experience of creating a service catalogue of TSS services
  • Working knowledge of SDLC and AWS
  • Working knowledge of digital and cloud technologies
  • Experience of working with shared responsibility models
Nice-to-have skills and experience
Experience of working in DevOps and the automated pipeline approach

How suppliers will be evaluated

How many specialists to evaluate
Cultural fit criteria
  • Culture of Agile method – and flexibility to respond to changing needs
  • Fast moving user needs centric environment
  • Digital environment where there is a mixed skill base rather than very strict roles
  • Innovative and forward looking
  • Challenging and honest
  • Low friction, low ceremony – but used to working in environments where high quality outcomes are expected
  • Flexibility to deal with varying degrees of maturity
Assessment methods
  • Work history
  • Interview
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Is there a current incumbent in this role?
There is no current incumbent; this is a project based role for a fixed period of discovery activity.
2. Can you confirm whether this assignment sits in-scope or out of scope of IR35?
Can you confirm what the daily pay rate is?
Outside of IR35 - Our assessment shows that the Intermediaries legislation doesn’t apply to this engagement

This role has a specific set of requirements and we wish to attract the most suitable candidates to apply. We are therefore expecting the market to define the daily rate for this role.