Awarded to max20 Project Solutions

Start date: Thursday 1 November 2018
Value: £70,000
Company size: SME
Mersey Care NHS Foundation Trust

Voice & Data Management

10 Incomplete applications

8 SME, 2 large

3 Completed applications

3 SME, 0 large

Important dates

Tuesday 2 October 2018
Deadline for asking questions
Tuesday 9 October 2018 at 11:59pm GMT
Closing date for applications
Tuesday 16 October 2018 at 11:59pm GMT


Summary of the work
Following procuring a Digitally Enhanced Cordless Telecommunication system we require a team to support the planning, implementation, post support phases. This will include management of project, mitigating project delivery risk across identified services managing outputs through an outcome and deliverable-based model ensuring continuity of service is maintained throughout all sites.
Latest start date
Monday 29 October 2018
Expected contract length
6 - 7 Months
North West England
Organisation the work is for
Mersey Care NHS Foundation Trust
Budget range
£70000 (not to exceed £1000 per day plus Travel & Subsistence where appropriate)

About the work

Why the work is being done
Mersey Care have recently procured a telephony system and requires an experienced team to assist with the implementation of a DECT system throughout multiple sites across the Merseyside area. Devices to be deployed to c1600 users.
Problem to be solved
Deployment of mobile devices to multiple users throughout the Trust followed by retrieval and storage of redundant hardware.
Who the users are and what they need to do
Multi disciplinary clinical and non-clinical staff based around the Merseyside area who are often not familiar with technology being provided and will require support and guidance when issued.
Early market engagement
Any work that’s already been done
Existing team
Current phase

Work setup

Address where the work will take place
Various sites throughout Merseyside.
Working arrangements
The team will be based on site 5 days a week (7.5 hours per day)
Security clearance

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Proven experience of rolling out project-based solutions across a Mental Health Trust - 40%
  • Experience of rolling out DECT telephony systems across the NHS in the Northwest of England. -20%
  • Attend site project meetings, provide regular highlight reports in line with overall programme plan at no additional cost.Timescales to be determined by Mersey Care and Supplier-.40%
Nice-to-have skills and experience

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Technical solution
  • Approach and methodology
  • How the approach to the solution meets the user needs
Cultural fit criteria
  • Work as a team with our organisation and other suppliers
  • Work with both technical and non-technical users to provide guidance and support of new telephony system
Payment approach
Time and materials
Assessment methods
Written proposal
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Can you confirm the manufacturer(s) of the DECT telephony equipment procured please. This would ensure that suppliers have the relevant experience.
The system is from Ascom
2. Question 1

We are keen to understand what aspects of "proven experience of rolling out project-based solutions across a Mental Health Trust" is of such importance (40% weighting) for this delivery requirement?

Question 2

It is not completely clear from the wording in the opportunity, whether this is for a project management only role, or for project management and the full-roll out, including any techincal configuration of the DECT handset equipment.

Question 3

How many end users will be served by the DECT solution?

Question 4

How many endpoint devices are to be deployed?
Answer 1

Experience of working for a Mental Health Trust is a desirable pre-requisite due to the specialist nature of the clinical environment. The implications of work impact on Patient care and Security of Staff and Patients is uppermost in consideration project activities. If someone has worked in this kind of environment before it would be a definite advantage.

Answer 2

This is for Project management only. The Trust has an IT Provider which will be dealing with configuration etc.

Answer 3

Approximately 200 users.

Answer 4

Initially around 100 devices.
3. Question 5

Are you able to provide a breakdown of users per site.

Question 6

How many buildings, with addresses?

Question 7

Can you provide details of the user personas (e.g. Nursing Assistants, Staff Nurses, Ward Sisters, Consultancy, Unit heads, Head of PCT/Exec, etc.)

Question 8

What SLA's & KPI's are defined that need to be adhered to?

Question 9

Is the DECT solution standalone or is it integrated with a base PBX? If it is, which make/model.
Answer 5

Initially 100 users at one campus location.

Answer 6

Ashworth Hospital, Rathbone Hospital and Scott Clinic

Answer 7

Only two personas – normal user and Site Manager.

Answer 8

Project completion by March 31st 2019
Cabling works completed by December 31st 2018
Handset configuration and testing completed by January 31st 2019
Integration and cutover from existing DECT solution to new solution by February 28th 2019

Question 9

It will be integrated with a Cisco VOIP solution already in place.