Foreign & Commonweath Office

Consular digital discoveries copy

Incomplete applications

8
Incomplete applications
7 SME, 1 large

Completed applications

27
Completed applications
23 SME, 4 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Monday 1 October 2018
Deadline for asking questions Monday 8 October 2018 at 11:59pm GMT
Closing date for applications Monday 15 October 2018 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work Assisting the Digital Transformation Unit conduct up to three discoveries into new consular digital services and produce business cases based on the outcome of these discoveries
Latest start date Saturday 1 December 2018
Expected contract length 4 months or until the end of the FY as appropriate
Location London
Organisation the work is for Foreign & Commonweath Office
Budget range Approx. £70,000

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done The Digital Transformation Unit (DTU) are conducting discoveries for new consular services in line with our strategy. There are 3 discoveries we would like help completing: the integration of notifications, improving our platform delaying with contacts from our users, and a configurable online form to replace remaining paper processes. We require assistance to establish the existing processes, the business need for the services, the technical situation, to conduct user research and to formulate the business cases for the next stage of development.
Problem to be solved 1. Assess when and how to notify users of our services.
2. Assess how to digitise the long tail of consular services that are paper based and manual for customers and staff.
3. Assess ways to improve our handling of calls and emails to our contact centres and expand the ways of contacting us.
Who the users are and what they need to do As a British citizen overseas, I need to get consistent, correct information about the progress of my application, to access services quickly at my convenience and a simple way of contacting the FCO so that I can have my query dealt with effectively.
As a consular officer, I need an effective way of communicating with customers so that I can spend my time doing valuable assistance work.
As a member of DTU I need to understand the costs and benefits and technical implementation of potential services so that I can prioritise effectively and take them to the next stage
Early market engagement We have spoken to some suppliers about our user contact platform, and to GDS about notifications. We have spoken to several suppliers and also to GDS about our generic form handler.
Any work that’s already been done We have a live product which could be used as the base of the generic form handler. We have a separate live product dealing with email input which we would like to extend and improve.
Existing team You will be working with the Digital Transformation Unit, comprising a Digital Transformation Manager, a Delivery Manager, and a Product manager. The team would be expected to work closely with colleagues across the office, particularly within the consular directorate, to gain an understanding of the existing services offered.
Current phase Discovery

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place London with some travel to Milton Keynes
Working arrangements The team would be expected to co-locate with the Digital Transformation Unit in our offices in King Charles Street London. They will also be required to travel to our offices in Milton Keynes as required.
Security clearance All staff working on FCO premises must be at least SC Cleared or capable of being cleared to SC. Bidders must confirm clearance of nominated resources. SC would be a great help but if required, FCO will initiate SC clearance.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Working on discoveries for new government services (10%)
  • Understanding of digital technologies including APIs and data (10%)
  • Excellent data analysis skills (8%)
  • Formulating clear, costed business cases (8%)
  • Capturing business requirements for medium-sized projects (8%)
  • Conducting user research in an agile team (6%)
Nice-to-have skills and experience Experience of working with gov.uk platforms, specifically pay and notify

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 5
Proposal criteria
  • Approach and methodology
  • Estimated timeframes for the work
  • Flexibility
  • Team Structure
  • Value for Money
Cultural fit criteria Confident in consulting multiple stakeholders, suppliers in the UK and overseas, developing and managing relationships and leading discussions with stakeholders to seek input and feedback
Payment approach Fixed price
Assessment methods
  • Written proposal
  • Work history
  • Reference
Evaluation weighting

Technical competence

50%

Cultural fit

20%

Price

30%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. You mention that "all staff working on FCO premises must be at least SC Cleared or capable of being cleared to SC. Bidders must confirm clearance of nominated resources. SC would be a great help but if required, FCO will initiate SC clearance." – can you confirm that not having SC clearance will not affect a Supplier's evaluation (i.e. those who have it already will not score higher)? I can confirm that not having SC clearance will not affect a suppliers score and having SC clearance will not result in a higher score.
2. Could you please tell us if there is an incumbent Supplier? There is not an incumbent supplier.
3. please can you confirm if the contract will be awarded under DOS 2 or DOS 3 terms? The Contract will be on DOS 3 terms
4. Please confirm details of the dial in session? Date: Monday 8th October
Time: 15:00
Phone: 01908 515999
Access Code: 0115777
5. Can the Authority clarify the IR35 status? We can confirm the role is outside of IR35 legislation.