Awarded to Lucid Support Services Ltd

Start date: Monday 15 October 2018
Value: £126,720
Company size: SME
NHS Digital

Clinical Triage Platform (CTP) Clinical Decision Support Systems Relationship Manager - 1

6 Incomplete applications

6 SME, 0 large

16 Completed applications

14 SME, 2 large

Important dates

Tuesday 21 August 2018
Deadline for asking questions
Tuesday 28 August 2018 at 11:59pm GMT
Closing date for applications
Tuesday 4 September 2018 at 11:59pm GMT


Specialist role
Delivery manager
Summary of the work
The CDSS Relationship Manager will -
Define, drive and successfully manage all resources (NHS Digital and 3rd party suppliers) involved in the delivery of one or more PoC's, Alphas, Betas and/or Pilots that will deliver the CDSS functional requirements of the CTP programme.
Latest start date
Monday 1 October 2018
Expected contract length
10 months - to be reviewed at 6 months.
Yorkshire and the Humber
Organisation the work is for
NHS Digital
Maximum day rate

About the work

Early market engagement
Who the specialist will work with
The specialist will report to a Programme Manager and be part of The Clinical Triage Platform (CTP) Team.

The specialist will work with other teams throughout NHS Digital

The specialist will work with suppliers to CTP and providers of Urgent and Emergency Care (UEC) Services.

The Specialist may need to work with other NHS Organisations.
What the specialist will work on
Management of the work packages to deliver any and all CDSS functionality being developed as part of the CTP programme.

Management of test systems and development environments. Stakeholder and relationship management with CDSS Suppliers and UEC Providers. Management of release of services and documentation of project deliverables

Work setup

Address where the work will take place
Leeds and other supplier bases that are not yet known.
Working arrangements
Standard NHS Digital expenses will apply. Travel will be booked by public transport where possible (this is company policy) by NHSD minimising the need for personal expenditure.

WebEx and telephone conference is available for most meetings but some will require attendance in person as they arise.

Travel to supplier sites will be needed to ensure work packages are being delivered.
Security clearance
Standard NHS Digital Security clearance is required. Any staff that are required to work with Personal Confidential Data (PCD) must be security cleared.

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Demonstrate significant delivery and experience of technology projects and programmes, toolsets and management capability in commercial environment.
  • Excellent stakeholder and communication management skills, honed in a commercial setting. Experience of working in NHS technology projects (or similar NDPB environment)
  • Prince 2 Practitioner or equivalent AGILE qualification
  • Evidence of the implementation of complex business change-related projects and will ensure that these align with the programme and corporate strategies.
  • Strong team player with alignment to NHS Digital’s standards and values.
  • In addition should be conversant with setting up and delivery ‘Devops’ style delivery of continuous test and delivery, and the management capability to manage a number of diverse resources.
  • Educated to Degree level or equivalent experience.
  • Microsoft Word, Excel, PowerPoint, SharePoint and Project
  • Demonstrate successfully planning, managing and delivering major, highly complex projects - to time, cost and quality criteria that meet internal and external customer requirements.
  • Demonstrate working flexibly across the entire life cycle of programme/ projects including project initiation (including pre-project activities such as requirements gathering and options analysis), delivery, and closure activities.
  • Demonstrate strong communication, documentation and negotiation skills to effectively engage and manage a broad range of stakeholders at all levels, both internally and externally.
  • Demonstrate management of the delivery of suppliers from inception through development, testing, deployment and national implementation, managing resources, co-ordinating team members and third-parties to deliver projects according to plan.
Nice-to-have skills and experience
  • JIRA
  • Trello
  • Use of technologies such as video conferencing to manage a geologically diverse team.

How suppliers will be evaluated

How many specialists to evaluate
Cultural fit criteria
  • Work as a team with our organisation and other suppliers
  • Transparent and collaborative when making decisions
  • Have a no-blame culture and encourage people to learn from their mistakes.
Assessment methods
  • Work history
  • Reference
  • Interview
  • Scenario or test
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Is this role inside or outside of the IR35 regulations?
Currently outside IR35
2. Please can you confirm if there is a current incumbent in this role?
No incumbent
3. Can you confirm if that is BPSS or SC Clearance? If SC, will this need to be held prior to the engagement or will you put eligible people through the vetting process?
4. Point 6 of the essential skills references being 'conversant' with setting up DevOps style delivery. Do candidates need to have experience of implementing DevOps style delivery or have just worked in projects whereby this happened?
Experience of working in the environment is essential
5. Point 8 of the essential skills lists Microsoft Word, Excel, PowerPoint, SharePoint and Project. Are you expecting candidates to have qualifications in these or just recent experience of utilising them all within projects?
Experience of the aforementioned MS suite is essential
6. The requirement states "Standard NHS Digital Security clearance is required. Any staff that are required to work with Personal Confidential Data (PCD) must be security cleared." Will the authority put staff through this clearance or must they already hold this.
BPSS clearance is required and is at Supplier's expense.
7. What are the respective roles of NHSD and NHSI in requirements definition for CTP?
NHSD have defined the requirements and will work with stakeholders to refine as appropriate to successful delivery of the objectives
8. Do we need to submit a separate application for each role?
Yes - there are two opportunities