UK Export Finance (UKEF)

UKEF: Large Corporates and Overseas Buyers Web Presence Alpha

Incomplete applications

3
Incomplete applications
2 SME, 1 large

Completed applications

5
Completed applications
2 SME, 3 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Wednesday 1 August 2018
Deadline for asking questions Wednesday 8 August 2018 at 11:59pm GMT
Closing date for applications Wednesday 15 August 2018 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work UKEF is looking for a Supplier to undertake a content-focused Alpha. It will explore and establish how we can meet the identified user needs of two UKEF audience groups: Large Corporates and Overseas Buyers on the great.gov.uk platform.
Latest start date Monday 17 September 2018
Expected contract length Three (3) months (maximum of eight (8) weeks for initial SoW for the Alpha)
Location London
Organisation the work is for UK Export Finance (UKEF)
Budget range Maximum of £50,000 (excluding VAT)

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done UKEF's overall objective is to increase take up of its services and products and to better compete with other Export Credit Agencies (ECAs) to bring supply chain demand to the UK.

This content-focused Alpha aims to establish an improved digital presence for UKEF on the great.gov.uk platform. It builds on Discovery research, which identified the user needs of two key UKEF audience groups: Large Corporates and Overseas Buyers.
Problem to be solved Our Discovery increased our level of understanding of the user needs and interaction preferences of Large Corporates and Overseas Buyers. We know they need better information and guidance on UKEF and the process of working with us. Rather than transactional services, there is a user need for online tools.

The successful supplier will work with UKEF to deliver this Alpha and establish a road-map for Beta.
Who the users are and what they need to do For this Alpha our users are Large Corporates and Overseas Buyers. They need to understand the process for obtaining finance and insurance support from UKEF. They need help on understanding eligibility criteria for our products and services and, once a project is live, they need to understand where they are in the process. There is also evidence of a need for certain online tools that would allow users to self-serve specific information.
Early market engagement None
Any work that’s already been done We have completed Discovery research to increase our understanding of the user needs and interaction preferences of Large Corporates and Overseas Buyers.
Existing team The team provided will be expected to work with and report to:

Head of Marketing and Communications, UKEF
Current phase Alpha

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place The successful Supplier will be expected to work at UKEF offices in London, as well as other locations as and when needed.
Working arrangements This will be confirmed upon agreement of initial Statement of Work, however it is expected for the duration of the Alpha, the Supplier should be onsite at UKEF or as required.
Security clearance The supplier must confirm their team has the right to work in the UK and provide evidence of this should they be shortlisted to full evaluation stage.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions The successful Supplier will be required to adhere to UKEF's Data Security Policies. The Buyer reserves the right to seek clarification on proposals prior to the appointment.

The Buyer reserves the right not to award a contract.

A Statement of Work (SoW) will be agreed for Alpha.

Expenses for travel and subsistence incurred by the Supplier in the London and the Greater London area will not be paid. Any other expenses will be agreed within the contract and any SoW.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Experience in delivering evidence-based research to inform a user-centred content design, focused on user needs, end-to-end user journeys, motivations and goals
  • Experience of designing and developing content that meet identified user needs and business objectives
  • Experience of prototyping, testing and iterating with users
  • Experience of working with financial services organisations active in export trade finance and export insurance
  • Demonstrate experience of working in public sector teams, particularly those with no/limited experience of Agile and iterative development
  • Experience of user research with large corporates in the UK and overseas
  • Proven experience in using robust metrics, analytics, search data and user feedback to audit and define key content and services
  • Experience or understanding of working to Government Digital Standards (GDS), including GDS Service Design Manual; the Digital Service Standard Assessment; Technology Code of Practice; and wider industry standards
  • Experience of leading Alpha phases within the public sector
  • Experience of delivering the expected outcomes for Alpha phases
Nice-to-have skills and experience
  • Experience of working with users and stakeholders at all levels in large and complex organisations
  • An understanding of the policy and approach the government and the data community are taking with data and open data and of the benefits this provides
  • Demonstrate experience of developing cutting edge, engaging, dynamic designs and services that reflect a change in an organisation's online presence

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 3
Proposal criteria
  • Approach and Methodology towards meeting the Essential and Nice to Have Skills required
  • How the approach meets UKEF goals
  • Team structure and experience
  • Value for Money
Cultural fit criteria
  • Work as a team with our organisation and other suppliers
  • Be transparent and collaborative when making decisions
  • Have a no-blame culture and encourage people to learn from their mistakes
  • Take responsibility for their work
  • Share knowledge and experience with other team members (outside of their own team)
  • Challenge the status quo
  • Be comfortable standing up for their discipline
  • Can work with clients with low technical expertise
Payment approach Fixed price
Assessment methods
  • Written proposal
  • Presentation
Evaluation weighting

Technical competence

65%

Cultural fit

15%

Price

20%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Is there an incumbent supplier for this opportunity and if not, who carried out the Discovery work referenced in the specification? There is not currently a supplier working on this for UKEF. The Discovery was undertaken by the winning supplier from DOS Opportunity 5489: https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/5489