Awarded to Malikshaw Limited

Start date: Monday 17 September 2018
Value: £58,500
Company size: SME
Intellectual Property Office

User Researcher - Intellectual Property Office

8 Incomplete applications

6 SME, 2 large

9 Completed applications

8 SME, 1 large

Important dates

Monday 23 July 2018
Deadline for asking questions
Monday 30 July 2018 at 11:59pm GMT
Closing date for applications
Monday 6 August 2018 at 11:59pm GMT


Specialist role
User researcher
Summary of the work
To work on a number of services within the IPO's transformation programme. The User Researcher will form part of a core product team in the development of digital services for internal and external users in the application and management of Intellectual Property rights.
Latest start date
Monday 13 August 2018
Expected contract length
6 months with possibility of extension
Organisation the work is for
Intellectual Property Office
Maximum day rate
Up to £500

About the work

Early market engagement
Who the specialist will work with
Working with a multi-disciplinary agile service design team, including UX designer, business analyst, architect, product manager, service owner
What the specialist will work on
Undertake Discovery research with new and existing users for new service developments.

Develop and implement User Research plan for Alpha development phase.

Work with UX designers, product managers and analysts to understand and identify user needs

Perform ad hoc research inline with Change Proposals and/or for existing services

Provide advice/support to user researchers within the team

Work setup

Address where the work will take place
Intellectual Property Office, Concept House, Cardiff Road, Newport, NP10 8QQ
Working arrangements
Monday to Friday. Business users on site, some travel will be required to customer locations. Travel costs for visits to other sites/locations will be met providing they are in line with government travel and subsistence policies
Security clearance
A minimum of BPSS (Baseline Personnel Security Standard) will be required to commence work

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Proven experience of autonomously designing, facilitating and analysing a wide range of qualitative and quantitative user research methods.
  • Experience and understanding of strengths/limitations of research methods and proven experience of presentation of user research findings in a range of formats and context.
  • Proven experience of working in an agile development environment with designers and developers and product managers to create new digital products and services as outlined in the Government's DSS.
  • Proven experience of working closely with the product team on rapid prototyping, validating user needs and prioritising user stories with the product manager.
  • Proven experience researching and assessing requirement for assisted digital support and users with accessibility requirements.
  • Proven experience of understanding user needs for web content, tools and transactional services, especially those with the most complex user
Nice-to-have skills and experience
Assessing user needs for software services, system-to-system integrations and APIs.

How suppliers will be evaluated

How many specialists to evaluate
Cultural fit criteria
  • Share knowledge and experience with other team members
  • Work as a team with our organisation and other suppliers
Assessment methods
  • Work history
  • Reference
  • Interview
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Please can you confirm if this role falls inside / outside IR35?
As we will be contracting for outcomes this will not be considered Contingent Labour and therefore fall outside of IR35.
2. Please can you confirm if there is currently an incumbent in this role?
I can confirm that there is not an incumbant in this role.
3. Please can you let me know if you would consider a UX designer we have worked with on multiple government projects who can also be a User Researcher and supply user research to the designers and fully understand the needs and processes?
A sound understanding of the role of UX service design in government projects is beneficial to this position. However we will be scoring candidates based on their skills and experience in the discipline of User Research.
4. Please could you provide clarification around the follwing skills/experience point "Assessing user needs for software services, system-to-system integrations and APIs." Can you clarify which types of users you mean in this context? Is it developers implementing integrations and APIs, or the users themselves, or another type of user or users?
In this point we are interested in experience of user research into the needs of software developers seeking to implement an API which users would in turn use to access IPO online services. The developers in question could be as part of an in-house team building a bespoke solution or employed by a 3rd party software provider providing a solution for a range of clients.
5. Please can you confirm if there is a possibility of remote-working for the successful candidate on this project ?
We expect the successful candidate to work out of our office in Newport embedded as a member of our User Research team. Customer engagement work will also involve travel to other locations in the UK (most commonly along the M4 corridor and London). We are content for user researchers to work remotely or from home on occasion where they need to focus exclusively on a specific task or document. e.g. a research plan or testing report. The bulk of time would be spent at the office in Newport though.