Department of Work and Pensions

Product Owner with specialist skills for UCFS Digital Service Centres OCC

Incomplete applications

Incomplete applications

Completed applications

Completed applications
13 SME, 3 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Tuesday 9 August 2016
Deadline for asking questions Tuesday 16 August 2016 at 11:59pm GMT
Closing date for applications Tuesday 23 August 2016 at 11:59pm GMT


Opportunity attribute name Opportunity attribute value
Specialist role Product manager
Summary of the work The requirement is to procure an individual who has previous experience of setting up and/or operating within an advanced OCC environment. Their main focus will be to provide support and advice to the OCC Management Team as they grow the OCC capability and expand activities to match the design.
Latest start date 05/09/2016
Expected contract length 12 months, with a review on a monthly basis.
Location Yorkshire and the Humber
Organisation the work is for Department of Work and Pensions
Maximum day rate

About the work

About the work
Opportunity attribute name Opportunity attribute value
Early market engagement
Who the specialist will work with UCFS DSC Programme Team and OCC in Operations
What the specialist will work on Delivery of DWP OCC capabilities
Ensuring the original thinking and principles for the OCC Design are fit for purpose;
Ensuring the key features identified cover the priority areas needed moving forward;
Identifying any gaps in the design which will prevent the OCC being effective in the short and medium term;
Looking at proposals for OCC ways of working, operating arrangements, business systems and controls as UC expands and volumes and work areas in the OCC increase; and
Advising on industry best practices which may have application to the OCC and supporting continuous improvement.

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place Split location between Leeds One Office Park and Hartshead Square Sheffield with other travel also required.
Working arrangements Expectation that post holder will fully integrate into the team and provide expert advice, will need to work flexibly, dependent on demand of the role day to day. Depending on discovery and investigative work some overnight stays may be required. We would still expect that expenses are within our budget limits and provide value for money.
Security clearance Baseline Personnel Security Standard

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Experience of designing, developing and implementing a multi-channel operational control centre
  • Channel Shift and Assisted Digital models
  • Proven track record of managing stakeholder communities
  • Understanding of key digital enablers and multi -channel delivery
  • Understanding of public and/or private sector digital initiatives
  • A high level of digital literacy and capability
  • Significant experience in the development and operation of transformational digital services to high volumes of users
  • Extensive experience of a wide range of digital suppliers and of innovative approaches to sourcing services.
  • Excellent communication skills
  • Proven track record of managing stakeholder communities
  • Proven track record of delivering a multi-channel operational control centre
  • Ability to work effectively across boundaries
  • Strong analytical skills and the ability to assimilate large amounts of data
  • An understanding and appreciation for strategic design and development, coupled with practical application of ideas
  • A commitment to quality and a willingness to constructively challenge
  • Ability to generate new and innovative approaches to problems/blockers
Nice-to-have skills and experience
  • Experience in running a “Live” Digital Service
  • Experience of working in an agile development environment

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many specialists to evaluate 15
Cultural fit criteria
  • Work as a team with our organisation and other suppliers
  • Transparent and collaborative when making decisions
  • Have a no-blame culture and encourage people to learn from their mistakes
Assessment methods
  • Work history
  • Reference
  • Interview
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. 1. Can you provide any guidance on rate?
2. Can you clarify what the Operational Control Centre is controlling?
3. Is it possible to set up an audio Q&A session? It sounds quite a specific role so we would wish to ensure we match a candidate to the requirements or not submit on at all.
Thank you for your questions, please see the answers below:

1.The rate will be competitive in line with DWP guidance.
2.The OCC manages the Universal Credit Full Service network. This is a government Digital Service with a number of channels.
3.There is no audio Q and A planned at this time – we may reconsider once the vacancy is closed and we have the applications.