Home Office

Home Office Biometrics (HOB) - Biometric Technical Services 2

Incomplete applications

Incomplete applications
1 SME, 5 large

Completed application

Completed application
1 SME, 0 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Tuesday 3 July 2018
Deadline for asking questions Tuesday 10 July 2018 at 11:59pm GMT
Closing date for applications Tuesday 17 July 2018 at 11:59pm GMT


Opportunity attribute name Opportunity attribute value
Summary of the work Client side biometric technical service with extensive experience of:

• Specification of biometric requirements.
• Biometric performance testing
• Biometric service development and performance test environments.
• Biometric application design at a conceptual level
• Assurance of deliverables
• Biometric interfaces and service integration
• Road-mapping biometric service technical capabilities
Latest start date Monday 3 September 2018
Expected contract length 24 months
Location London
Organisation the work is for Home Office
Budget range In the region of £4.9million

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done The Home Office Biometrics (HOB) Programme has been commissioned to undertake and deliver future biometric IT services. This is a cross-functional technology convergence programme for biometrics (initially Fingerprint, Facial recognition and DNA). HOB includes biometrics for borders, security, law enforcement and intelligence functions, HM Passport Office, Visas, Immigration and Asylum, and others. Additionally, in scope is design of a service which does not preclude additional users nor additional biometric modes. The Home Office will own the high level design and direction of the new service.
Problem to be solved Provision of specialist biometric technical service to be delivered flexibly in support of the HOB Programme biometric projects and associated initiatives. In particular to design and operate the biometric performance test environment, biometric development environment, and pipe-line. Provide biometric specialist input to the specification of biometric services, workflows and product selections across front end equipment, workflows, biometric matcher software and bureau operations. Provide technical biometric specialist input to the requirements, design, procurement and delivery of biometric solutions. Ensure the integration of the biometric services during delivery. Maintain a roadmap for the technical capability of the biometric service.
Who the users are and what they need to do Users include many government departments not limited to law enforcement, immigration, border force, HMPO staff who need to use biometrics in a number of situations and locations including custody suites, mobile locations, borders, passport offices and visa application centres.
Early market engagement The approach including the technology road map was briefed to potential suppliers at the HOB supplier day in April 2016. Subsequent HOB supplier engagements have continued to reinforce the commercial strategy for the various HOB services. No specific engagement with suppliers has been undertaken for this procurement but a Supplier Event will be held to brief all shortlisted suppliers.
Any work that’s already been done The programme has a technology roadmap, high level designs and high level requirements. Individual projects have lower level designs and requirements defined. Projects are at various stages in their life cycle and the designs and output reflect this.
Existing team The supplier will be working with the existing HOB Technical Design Authority, Business Design Authority and Test Design & Consultancy Services. The supplier will also work with many external delivery and support suppliers for the new developments and changes to existing systems.
Current phase Not applicable

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place London, Croydon (main based)
Birmingham (one to two days per week for 1-2 people)
Basingstoke (one to two days per week for 3-4 people)
Working arrangements Working arrangements are expected to be flexible and best configured for the project and team the supplier is working in. Some on-site work in Croydon and Birmingham will be required in particular for security sensitive work.
Security clearance All personnel must hold or be prepared to undergo Home Office SC clearance. Staff with access to live police data and sensitive designs will also require NPPV Level 3, it is anticipated that 50% of the team will need NPPV3.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions DOS2 Framework terms and conditions apply subject to elaborations, clarifications, additional terms and conditions identified at ITT stage for shortlisted suppliers and:
•Rate card and Travel & Subsistence.
•Conflict of Interest/Ethical Walls safeguards (applies to all sub-programme and ‘spin off’ activities whether procured via DOS2 or other contracting route).

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Knowledge of biometric technologies supporting verification, identification, watchlisting and investigation. Biometric modes include: fingerprint systems, facial recognition and DNA profiling and matching systems.
  • Methods, specifically: biometric testing, sizing biometrics systems; best practices in biometric capture; systems integration; technical / solutions architecture; continuous integration practices in support of secure and high integrity agile developments
  • Knowledge and application of standards, specifically: NIST interface standards; NIST capture standards for fingerprints; ISO and ICAO capture standards for face
  • Experience of working with products in development, deployment and operation, including any leading biometric software and hardware solutions
  • Practical experience in the specification, procurement, design, test and integration of large-scale (multi-million record), complex, mission critical biometric systems within the public sector covering fingerprint and face biometrics
  • Working collaboratively in teams with Home Office Staff
  • Good business wide and customer stakeholder management skills
  • A proven ability to work productively alongside a mix of suppliers to resolve design issues
  • Ability to provide leadership in the integration of biometric systems and solutions (including biometric interfaces) within complex IT and business landscapes
  • Ability to co-ordinate complex legacy IT architectural migrations to future state architectures
  • Knowledge and experience in leading the biometric technical aspects of major biometric procurement and evaluation activities
  • Understanding of DOS2 and GDS principles
  • Design and management of the biometrics development pipeline, in particular in support of agile delivery projects
  • Operation of secure development environments
  • Design and management of biometric accuracy and performance testing environments and biometric testing data preparation environments
  • Ability to provide a team of around 12 covering the breadth of essential skills
Nice-to-have skills and experience
  • Understanding of current UK Government biometric systems and projects
  • Demonstrable knowledge of the processes and working practices of UK Government fingerprint bureaux and how the work of the bureaux integrate with the wider biometric technical solution
  • Understanding of the business processes in the government departments, immigration or law enforcement organisations where biometrics are used
  • Experience of UK Government specific biometric interface formats and biometric standards
  • Demonstrable knowledge of the legislation and policy requirements in which Home Office specific biometric systems operate

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 3
Proposal criteria
  • Technical solution for the biometric performance and development environments
  • Technical experience of the key personnel
  • Technical experience in the biometric domain
  • Biometric service integration capability
  • Approach and methodology to biometric performance testing
  • Approach and methodology to propose biometrics solutions specification
  • Transition & exit
Cultural fit criteria
  • Work as a team with our organisation and other suppliers
  • Transparent and collaborative when making decisions
  • Management and monitoring of behaviours of individuals within teams and interfacing other teams
Payment approach Time and materials
Assessment methods
  • Written proposal
  • Case study
  • Work history
  • Reference
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Is there an incumbent supplier for this opportunity? Yes