Awarded to Enterprise Technology Management Ltd.

Start date: Tuesday 28 August 2018
Value: £109,020
Company size: SME
City of Wolverhampton Council

Microsoft Dynamics Developer 2

4 Incomplete applications

4 SME, 0 large

7 Completed applications

6 SME, 1 large

Important dates

Tuesday 26 June 2018
Deadline for asking questions
Thursday 28 June 2018 at 11:59pm GMT
Closing date for applications
Tuesday 3 July 2018 at 11:59pm GMT


Specialist role
Summary of the work
Stabilising the Council’s Microsoft Dynamics365 CRM platform and the development of the product’s roadmap. Providing remedial work to Dynamics365 and migration of the ADX My Account and transactions as per the roadmap. Work will also be delivered for online transactions, integrating with back office solutions, and digitally enabling/automating internal processes.
Latest start date
Wednesday 1 August 2018
Expected contract length
6 months
West Midlands
Organisation the work is for
City of Wolverhampton Council
Maximum day rate
Circa £85k 6 months (120 days)

About the work

Early market engagement
Who the specialist will work with
Work will be undertaken with the Council’s ICT team, led by a senior manager in ICT or a senior member of the Architecture team.

A jointly agreed plan and delivery dates will be established at the commencement of the contract. It is accepted that the full plan will be developed as the investigation progresses.

Progress updates will be provided to the Head of ICT on a weekly basis as a minimum, with more regular updates dictated.

It may at times be necessary to attend project or programme board meetings.
What the specialist will work on
The Dynamics 365 platform captures and manages requests from citizens for services provided . All forms of communication channels are available to citizens, with telephony being the primary channel. Channel shift ambitions have resulted in the development of a citizen My Account with some online transactions, most being payment related. This web portal presence was built using the ADX functionality associated with Microsoft Dynamics, however the ADX functionality will be deprecated from the 1st August 2018. Although the web portal will not fail immediately, the risk of future failures will heighten over time.
The proposed work will mitigate this risk.

Work setup

Address where the work will take place
Onsite work will take place at the Civic Centre in Wolverhampton
Working arrangements
The exact nature of the work will be agreed once the roadmap, extent of the remedial work and requirements for new online services are defined.

All expenses should be included within the budget envelope of the proposal.
Security clearance

Additional information

Additional terms and conditions
Please note if you have not accepted the CCS GDPR variation we will not be able to appoint your organisation.

Please note we will not apppoint an organisation operating as a recruitment agency.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Experience of working on full life cycle implementations across multiple versions of Dynamics CRM 365.
  • Significant Experience of working in Customer Service, and (optional Sales, Marketing) Modules.
  • Creative thinking with CRM solutions
  • Dynamics CRM Configuration, Customization, Java Script, Plug Ins, Workflows/Custom Workflow Activity, ASP.Net, C#, WCF, SSIS & SSRS, ADX Portals.
  • Implementation of MS CRM data migration jobs & custom reports using SSRS, knowledge of Kingsway toolkit is preferred.
  • Providing in-depth knowledge of the Microsoft Dynamics CRM platform and evaluating customers business processes against the standard CRM functionality.
  • Experience in portal development using ADX Studio, Optional Dynamic 365 Portal and Web API’s.
  • Design & Development of new modules in Dynamics 365 CRM.
  • Object Oriented Programming and Design experience.
  • SQL Programming knowledge.
  • Experience in quick resolution of production issues/bugs in a 24 X 7 support program
  • Take care of production deployments of New changes/ Enhancements / Bug fixes etc.
  • Work on production support activities and trouble shoot issues as and when required.
  • Discuss with business on requirements/ bugs/ changes and prioritize the work item
  • Work on the application problem management and improve the stability and performance of the application.
  • Excellent communication.
  • Good team working.
  • Will be required to develop technical documentation and carry out hand over.
Nice-to-have skills and experience
  • Have worked within the UK public sector.
  • Have worked specifically within the UK Local Government Sector on similar projects.
  • Business analysis and project management

How suppliers will be evaluated

How many specialists to evaluate
Cultural fit criteria
Approach and methodology – working with others in the way that is determined by the client
Assessment methods
  • Work history
  • Reference
  • Interview
  • Scenario or test
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. What is the IR35 status for these opportunities?
The services under the framework are outside the scope of IR35
2. Is the start date Wednesday 1 August 2018 flexible?
We have some felxiability but only in days and not weeks or months.