Awarded to Worth Internet Systems

Start date: Monday 3 September 2018
Value: £1,070,000
Company size: SME
UK Research and Innovation

UK SBS IT18165 Innovate UK - Ongoing Technical Support for the Innovation Funding Service

2 Incomplete applications

1 SME, 1 large

4 Completed applications

3 SME, 1 large

Important dates

Published
Wednesday 20 June 2018
Deadline for asking questions
Wednesday 27 June 2018 at 11:59pm GMT
Closing date for applications
Wednesday 4 July 2018 at 11:59pm GMT

Overview

Summary of the work
We are seeking a supplier to provide technical expertise to complete our ‘Business As Usual’ team to provide ongoing support and enhancements of our digital GDS compliant Innovation Funding Service (IFS).
Latest start date
Monday 3 September 2018
Expected contract length
1 year, including the option to extend for up to an additional year
Location
South West England
Organisation the work is for
UK Research and Innovation
Budget range
The total value of this requirement is between £500,000.00-£600,000.00 per annum excluding VAT

About the work

Why the work is being done
We are seeking a supplier to provide the technical expertise for ongoing support and enhancement of our Innovation Funding Service (IFS), a user-centred accessible digital service.

Following the successful Discovery, Alpha, and Beta phases of the project, working within Governments Digital Service Standard, we are looking to establish a ‘business as usual’ (BAU) team to provide ongoing support and enhancements for the service. The internal team will be in place at the beginning of September 2018 but will be supplemented with external resource through a supplier contract.
Problem to be solved
The Innovation Funding Service project is part of Innovate UK’s digital transformation, moving core transactions onto a digital platform. Designed to meet the government Digital by Default Service Standards it leverages the benefits of cloud computing, in line with the Government’s digital strategy. It has allowed us to scale-up our operations efficiently by digitalising the funding application process, from initiation of the application to the transfer of information into the grant system.

With the service now in place, we need to establish BAU team who can continue to support and iterate the service with minor enhancements on an ongoing basis.
Who the users are and what they need to do
As an applicant, whether it be from a business, academic or research organisation, I need to have an intuitive digital platform so that I can:
- Create an account
- Complete my application with input from collaborators
- Submit my application
- Provide additional project start up information if I am successful

Assessor, I need an intuitive digital platform, so that I can securely assess and submit feedback on applications.

Internal user, I need an intuitive digital platform, so that I can:
- Create and manage a competition
- Manage applications, assessments and project setup
- Manage applicant feedback
Early market engagement
Any work that’s already been done
The Discovery, Alpha and Beta phases of the project have been completed.

We are looking to establish a team who will provide ongoing support of our Innovation Funding Service as a ‘business as usual’ (BAU) function. This function will continue to operate in the Public Beta phase until our separate grants management system project (ACC) has reached the same phase, so they can undergo Live assessment as one single end to end journey

The ACC project is being resourced separately and is outside of the scope of this procurement.
Existing team
The team will be made of the following internal resources:

- Service Delivery Manager
- Business Analyst
- UX Researcher/ Designers (x2)
- Testers (x2)
- Junior Developers (x2)

The team will also be working with other internally resourced functions including:

- Enterprise, Systems Interface and Solutions Architects
- Content Designers
- Business Intelligence: Data Mapping and Data Migration Specialists
- Internal Stakeholders (Key Users and Product Owners)
- DevOps Service
Current phase
Live

Work setup

Address where the work will take place
Polaris House, North Star Avenue, Swindon
Working arrangements
We are looking to integrate the supplier resources as part of a single BAU team. The overall direction for the team will be provided by the Service Delivery Manager, working closely with Technical Lead Developer.

Team will continue to operate using Agile Scrum Methodology and working to the processes already set out by our current Project team.

We expect team members to be onsite a minimum of 3 days a week, with optional remote working for the other 2 days. For remote working, we will make use of established collaboration tools used extensively as part of the project to date.
Security clearance
- Onsite attendance at Polaris House require basic security disclosure
- Contractors working for Innovate UK must sign our standard Non-Disclosure Agreement
- All suppliers working with Innovate UK must provide proof of GDPR compliance
- All suppliers must adhere to Innovate UK’s Information Security and GDPR policies

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Demonstrate how you will apply your skills and expertise to design services for users In line with GDS Digital by Default Service Standard
  • Demonstrate how you will apply your skills and expertise to design services for users- use of open source/ open standards
  • Demonstrate how you will apply your skills and expertise to design services for users- Ensuring high quality development and continuing the current development of the service
  • Demonstrate how you will apply your skills and expertise to design services for users- In line with specific requirements as laid out by the customer
  • Demonstrate how your Technical Lead Developer can act as architect, leading the team, defining requirements and have the required INF knowledge to cover this requirement alongside our DevOps service.
  • Demonstrate how your Senior Front-End Developer can assure GDS compliance and how this will ensure the successful delivery of this project.
  • Demonstrate how your Senior Developers can act as mentors and ensure the ongoing development of our Junior Developers.
  • Demonstrate how your team can work with established technologies and best practices, and evolve them over time.
  • Demonstrate how you will apply your skills and expertise to Agile Software Delivery and how this will ensure the successful delivery of this project.
  • Demonstrate how you will apply your skills and expertise to Continuous Integration and how this will ensure the successful delivery of this project.
  • Demonstrate how you will apply your skills and expertise to Continuous Delivery and how this will ensure the successful delivery of this project.
  • Demonstrate how you will apply your skills and expertise to Non-Functional requirements such as Security, Usability, Performance, Accessibility and how this will ensure the successful delivery of this project.
  • Demonstrate how you will apply your skills and expertise to implementing a successful DevOps culture and how this will ensure the successful delivery of this project.
  • Demonstrate expertise in Object orientated concepts and design patterns, development using HTML5.0, Cascading Style Sheets, SASS and JavaScript or equivalent utilising a Secure Software Development Lifecycle.
  • Demonstrate expertise and skills of working with a Microservices architecture and how this will ensure the successful delivery of this project.
  • Demonstrate how your developers will implement- Architectural structural changes and Significant feature implementation
  • Demonstrate how your developers will implement- Time critical changes and Changes towards deployment
  • Demonstrate how your developers will implement- Integration activities and Assist with 1st line support
Nice-to-have skills and experience
  • Demonstrate expertise and skills of collaboration tools such as Slack, Jira, Confluence and WebEx or equivalent.
  • Demonstrate expertise and skills of Service Orchestration using tools such as Kubernetes / OpenShift or equivalent.

How suppliers will be evaluated

How many suppliers to evaluate
4
Proposal criteria
  • Technical expertise
  • Development and mentoring of our Junior Developers
  • Agile approach and methodology
  • How they’ve identified risks and dependencies and offered approaches to manage them
  • Team management approach
Cultural fit criteria
  • Demonstrate how you would work with the Customer (and alongside other suppliers) as part of an integrated, co-located digital delivery team where the team is: (please see below)
  • Genuinely multi-disciplinary, Collaborative, Solution Oriented and Focused on continuous delivery
  • Outline your approach to the product lifecycle and prioritisation, including how you interact with client’s Product Owners and SMEs to ensure user & business requirements are prioritised and delivered accordingly.
Payment approach
Fixed price
Assessment methods
  • Written proposal
  • Presentation
Evaluation weighting

Technical competence

60%

Cultural fit

20%

Price

20%

Questions asked by suppliers

1. Who are the incumbents?
Worth Internet Systems
2. Could you please share which supplier(s) have worked with you on the Discovery and Alpha and Beta phases please?
Worth Internet Systems, Nomensa Ltd and Civica UK Ltd
3. Can you please confirm what the acronym "INF" stands for?
INF stands for Infrastructure, in reference to the following responsibilities:
- Custodians of the application architecture including continuous improvement
- The creation, maintenance and continual improvement of the build process
- The maintenance and improvement of the deployment process
- Liaising and coordination with Innovate’s dev-ops team.
- Supporting the development team regarding environmental / infrastructure issues and changes
- Production issues - particularly with an environment focus
- Non Functional Requirements: performance, ZDD, security, test framework etc
- Own and are responsible for the deployment process
- Knowledge share with dev team in new applied technologies and processes
4. Do you have a preferred team structure to be put forward by the bidders?
It is for bidders to propose their recommended team structure.
5. Does the indicative budget cover the 1yr term or the 1yr + 1yr extension term?
The total value of this requirement is between £500,000.00-£600,000.00 per annum excluding VAT
6. We undserstand the solution will be in Private Beta until the grants management system project (ACC) is also in Private Beta. What is the anticipated date for this? Regarding the technology stack used for the solution and the DevOps pipeline: is this open source technologies? which technologies specifically have you used? is there a full, end-to-end, automated Continuous Integration and Deployment framework in place with high automated unit and front end test
The solution is in Public Beta and will remain as such at least until the the grants management system project (ACC) has also reached the same stage which is anticipated to be Spring 2019.

Inline with GDS Guidelines IFS uses open source technologies as applicable.

The IFS Project utilises the following technology stack :
Java
Gradle
Spring
Thymeleaf
hmtml5/css/javascript/jquery
Docker
OpenShift(Kuberentes)/Gluster
Flyway
Shibboleth
MySQL

The IFS Dev Tools used are :
Jira
Confluence
Bamboo
BitBucket / Git
Nexus
SonarQube
Whitesource
Clare
Taurus/Jmeter/Blazemeter
OWASP
Arachni
SauceLabs
Whitesource
Clare
Taurus/Jmeter/Blazemeter
OWASP
Arachni
SauceLabs

.... continued below to next question
7. We undserstand the solution will be in Private Beta until the grants management system project (ACC) is also in Private Beta. What is the anticipated date for this? Regarding the technology stack used for the solution and the DevOps pipeline: is this open source technologies? which technologies specifically have you used? is there a full, end-to-end, automated Continuous Integration and Deployment framework in place with high automated unit and front end test... continued
... continued

Testing is carried out throughout the project from UX to the automated tests covering unit, integration and acceptance including performance and security as part of the CI/CD pipeline through the release process.