Awarded to Netcompany UK Limited

Start date: Friday 21 December 2018
Value: £2,113,500
Company size: large
Highways England Company Limited

Digital, Data & Technology Transformation HE 2020 Programme (Architecture)

7 Incomplete applications

5 SME, 2 large

11 Completed applications

5 SME, 6 large

Important dates

Friday 8 June 2018
Deadline for asking questions
Friday 15 June 2018 at 11:59pm GMT
Closing date for applications
Friday 22 June 2018 at 11:59pm GMT


Summary of the work
Highways England requires program and project management support to enable the successful rollout of multiple initiatives in order to deliver the Road and Investment Strategy 2015 to 2020 (RIS 1) and 2020 to 2025 (RIS 2).
Latest start date
Friday 24 August 2018
Expected contract length
24 months
South West England
Organisation the work is for
Highways England Company Limited
Budget range

About the work

Why the work is being done
To support the delivery of the Road Investment Strategy 1 (RIS 1 - 2015 to 2020) and the HE2020 Transformation Plan preparing Highways England for RIS 2 (2020 to 2025).
RIS 1 -
RIS 2 -
Problem to be solved
HE is a fast-paced, constantly evolving enterprise with RIS and RIS2 delivery imperatives managing a diverse supplier base, technology landscape, data architecture. HE ITD lacks the breadth of capability and capacity to meet its objectives during peaks of demand.

HE is looking for Technical Architects to enable the delivery of various initiatives.

At the time or writing, there are approximately 26 projects and programs at various stages, including Discovery, Alpha, and Beta (NB: Live services also require elements of delivery)
Who the users are and what they need to do
As an organisation I need to deliver various programs of work aligned to RIS 1 and RIS 2 to enable better services for the general public and internal users of Highways England.
Early market engagement
Not Applicable
Any work that’s already been done
Additional information will be provided to the short listed suppliers at the 2nd stage of the procurement, due to the number and variety of programmes and projects within the IT delivery portfolio.

They range from pre-discovery through to beta in the delivery lifecycle.
Existing team
The existing team consists of an enterprise architect and technical architect (which work across the programmes)
Current phase

Work setup

Address where the work will take place
Highways England
Temple Quay House
2 The Square
Temple Quay
Working arrangements
Monday to Friday based in Highways England offices starting work by 9.30am, 7.5 hours per day + lunch time.

There will be a requirement for the people working on this outcome to participate in extended hours support rota depending on the nature of the delivery (this will be discussed in consultation with the supplier).

Estimated time on sites: 70% Bristol, 20% Birmingham, 10% Leeds.

Warranty period (as per framework is 90 days).
Security clearance
All must have BPSS as a minimum. HE may request contractors to become SC cleared during the engagement; however we would be willing to sponsor the SC clearance process at the supplier's expense.

Additional information

Additional terms and conditions
All expenses must be pre-agreed with between the parties and must comply with the Highways England (HE) Travel and Subsistence (T&S) Policy.

All vendors are obliged to provide sufficient guarantees to implement appropriate technical and organisational measures so that the processing meets the requirements of GDPR and ensures the protection of the rights of data subjects. The initial scope of the requirement is for 5 Principle Technical Architects and 1 Lead Specialist Archtect with the option to increase this during the contract period to support future delivery outcomes for this programme.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Demonstrable experience of creating, evolving, reviewing and assuring technical (architecture) design documentation to Highways England and GDS standards.
  • Demonstrable experience of proposing architectures to Technical Design Authorities and Technical Steering Groups.
  • Demonstrable experience of working with technical delivery teams in translating designs into detailed implementation documents and delivery plans.
  • Demonstrable experience of producing technical roadmaps.
  • Demonstrable experience of integrating with business engagement teams on assessing business requirements and translating into technical requirements.
  • Demonstrable experience of working with test teams and Security/Cyber Security teams on triage activities, controls and policies.
  • Demonstrable experience of producing service design documentation in line with Highways England and GDS standards.
  • Demonstrable experience of delivering solution architecture in relation to End User Computing, Cloud platforms (e.g., Microsoft Azure, Amazon Web Services, etc.), application migrations (e.g., from on-premises to Cloud).
  • Demonstrable experience of providing guidance on the business processes throughout the life of a cloud solution. Able to create business and technical process tailored to Highways England’s requirements.
  • Demonstrable experience of working with service introduction and transition into Live Service.
  • Demonstrable experience of continuous management of evergreen platforms.
  • Demonstrable experience of engaging with technical engineering and third line support functions to maintain systems until transition to Target Operating Model.
  • Demonstrable experience of delivering all elements (including instrumentation, automation, configuring, virtualisation) of the Software Delivery Lifecycle (SDLC) on Microsoft Azure, including continuous integration / continuous delivery (CD / CI) pipelines
  • Demonstrable experience of deploying containerisation and CD / CI automation technology, e.g., Docker, Kubernetes, Puppet, Chef, etc.
  • Demonstrable experience of integrating security within the SDLC on a IaaS / PaaS / SaaS platform.
  • Demonstrable experience of implementing, running, and operating monitoring platforms, e.g., Azure Monitor, AWS Elastic Search + Kibana (ELK), etc.
  • Demonstrable experience of toolkits utilised to manage and monitor applications running in cloud infrastructures (Microsoft Azure, Amazon Web Services, etc.)
  • Demonstrable experience of providing commercial guidance to enable the development of business cases for the use of Cloud platforms to host applications and services.
  • Demonstrable experience of providing guidance on ensuring the correct cloud platform (IaaS, PaaS, SaaS) is used for services, based on various criteria including commercial, application lifecycle, data, etc.
Nice-to-have skills and experience
  • Demonstrable experience providing dedicated 24-hr technical support and third-line problem management across a range of EUC platforms (including Windows10, Office365, Mobile (iOS and Android, via inTune) within the last 12-months.
  • Have demonstrable experience of using specific tools to manage development environments in Microsoft Azure.
  • Have demonstrable experience in creating operational documentation, policies and procedures for Service management and transition to live service.
  • Have demonstrable experience of the design and build of network infrastructures within the last 12 months.
  • Good knowledge of Wireless technologies, design and deployment.
  • Have demonstrable experience of delivering on public cloud (IaaS, PaaS, and SaaS) and networking platforms.
  • Have demonstrable experience of deliver changes within customer change control processes.
  • Demonstrable experience of delivering all elements of the Software Delivery Lifecycle (SDLC) on Amazon Web Services.
  • Have demonstrable experience of designing and implementing back up regimes for managed servers across platforms such as VMWare, AWS and Azure.
  • Demonstrable experience of delivering quality assurance and testing strategies for development on IaaS, PaaS, SaaS platforms

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Ability to build a user centric digital service based on user needs
  • Team structure - where applicable covering various elements of architecture, software design, testing, devops, ongoing prototyping, and how the the team will adapt according to changing priorities
  • Identify risks and dependencies and offer approaches to managing them while developing a digital service
  • Team members can work with prioritised agile backlogs
  • All proposed team members must provide evidence that demonstrates they meet all the cultural fit criteria
  • Experience working in multidisciplinary geographically dispersed agile teams using agile methodology
  • Value for money of the proposed solution
Cultural fit criteria
  • Demonstrable experience in working in an Agile environment, and familiarity with concepts such as working to deliver to user needs, prioritisation of backlogs, retrospectives, and iterative delivery.
  • Demonstrable experience in managing and engaging with a complex multi-regional matrix of stakeholders across many areas within (and external to) a large organisation.
  • Demonstrable experience in knowledge of HM Government standards, compliance / legal / regulatory practices, and delivery approaches.
Payment approach
Time and materials
Assessment methods
  • Written proposal
  • Case study
  • Reference
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. There are a large number of essential and desirable skills detailed in this ITT. What are the marks assigned to each essential/desirable skill/experience when down selecting contractors for the later stages of the ITT process?
Each skill will be scored as per the Framework Guidelines as follows:

0 Not met or no evidence
1 Partially met
2 Met
3 Exceeded
2. Where you have mentioned the possibility that the scope of this project could increase, would the budget increase by a similar proportion?
Yes, proportionately.
3. What is your expectation for the day rate for this programme?
The opportunity is based on Outcomes, we would expect rates to be quoted in compliance with the Framework terms and conditions and SFIA rate card.
4. How have you constructed the proposed budget range?
There is an approved budget.
At this stage focus should be on meeting the requirements. If short-listed, suppliers would be expected to present their proposals to the evaluation panel.
Your written proposal when submitted should include pricing based on the published requirements and criteria.
5. Is there an incumbent supplier for this opportunity and how long have they been in place?
There are 3 incubent suppliers who have been with HE for approx 3 years
6. Can you confirm who the incumbent is?
Not at this stage.
7. Is the incumbent a large company or an SME?
The incumbent is an SME
8. The initial number of resources (6) along with the stated possibility of this doubling implies a day rate of less than £300, is this correct?
Incorrect, the lot is based on outcomes - the Supplier has to provide their expected rates for the roles based on outcomes / roles
9. Is there an incumbent supplier for this opportunity and how long have they been in place?
There are 3 incubent suppliers who have been with Highways England for approx 3 years
10. What contract vehicle was this programme of work previously let under?
G Cloud Framework contracts.
11. Can we confirm no CVs are required? - Can we confirm no rates/fees are required? - Can we ask what they expect the responses to look like/the process to require at the next stage of procurement? - Do they have any timeframes/limits for the examples we are to include (it mentions 12 months on some but not all)? - Can we submit additional materials/information other than that in the 100 words?
We will not need CVs at the initial stage but may be required after the short list evaluation is complete.
Rates and fees, similarly, we would reserve the right to ask for these at later stages – it is at the discretion of the supplier if they wish to share them at the initial stages.
The Timeframe is 12 months