The Home Office - National Law Enforcement Data Programme (NLEDP)

NLEDP 097 LEDS Delivery Partner

Incomplete applications

10
Incomplete applications
6 SME, 4 large

Completed applications

14
Completed applications
5 SME, 9 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Monday 19 November 2018
Deadline for asking questions Monday 26 November 2018 at 11:59pm GMT
Closing date for applications Monday 3 December 2018 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work The NLED Programme requires a Delivery Partner to replace existing Legacy Intelligence and Record systems with the Law Enforcement Data Service (LEDS) which will ensure continuity of business services, act as a platform for innovation to transform the way the HO manages and supplies data services to Law Enforcement Communities.
Latest start date Tuesday 5 February 2019
Expected contract length 2 Years. Potential extra 6 months for further competition and exit/handover activity
Location South East England
Organisation the work is for The Home Office - National Law Enforcement Data Programme (NLEDP)
Budget range In a range from £45M to £65M

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done The Home Office has existing data systems which are coming to the end of service life and service support. These systems are based on outdated infrastructure, expensive to operate & maintain, and are difficult to change to accommodate the rapidly evolving Law Enforcement landscape. This procurement will enable the National Law Enforcement Data Programme (NLEDP) to replace these systems with the Law Enforcement Data Service (LEDS). LEDS will ensure continuity of business services, and act as a platform for innovation to transform the way the HO manages and supplies data services to Law Enforcement Communities and other authorised Agencies.
Problem to be solved NLEDP requires a Delivery Partner for the Law Enforcement Data Service (LEDS)

LEDS includes
• A secure accredited platform to host Law Enforcement data and associated services
• Data migration and ingest capabilities for legacy datasets into the LEDS (including mainframe migration)
• API services
• Web based application services
• Data visualisation
The Delivery Partner will be responsible for all capability delivery and be provided with high-level requirements/outcomes, owning end-to-end capability delivery plan, low level requirements elaboration, build, test, release, and support of each capability. The Delivery Partner will act as Prime supplier across a diverse SME supplier base.
Who the users are and what they need to do Users consist of UK Law Enforcement Communities and other authorised Agencies throughout the UK and internationally. Users are a mix of Police Officers and Civilian employees. These include (but are not limited to):
Police Forces – 45 Territorial forces plus 3 non-territorial forces throughout the UK
Border Control / Immigration
Government Departments
Government Agencies
Criminal Justice System
User requirements include the provision of capability to:
Store criminal history and consolidated force intelligence data
Match and link records from multiple sources to form a single person view
Search for an individual and check their identity, offending history, status, and location
Early market engagement n/a
Any work that’s already been done The programme has currently built the base components for the solution including:
An accredited development environment
A secure pre-production environment with initial security controls implemented and verified (further security controls are to be developed before full ATO will be granted for hosting the full LEDS dataset).
A POLE (Party, Object, Location & Event) data model has been created - yet to be verified with Live data.
A partially implemented ETL solution migrating data from one (of two) legacy systems
An application messaging layer with several production API’s operational.
User Interface demonstrating basic search functionality across a LEDS database subset
Existing team NLEDP is an in-flight programme consisting of Programme/Project Management, Business Change, Business Design, Data Migration, Technical Architecture and Test teams. There is also an incumbent Application Development Service Provider (ADSP) providing multiple Design and Build teams.

For the avoidance of doubt, this DOS opportunity will supersede the existing ADSP contract.

Programme teams currently consist of Civil Servants, contractors and other suppliers. A significant proportion of existing suppliers on the programme are SMEs.
Current phase Alpha

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place 8 Mint Walk,
Bernard Weatherill House,
Croydon,
CR0 1EA

2 Marsham Street
London
SW1P 4DF and,

The Hendon Data Centre
Aerodrome Road
London NW9 5JE

The service may also be required at Customer sites across the UK.
Working arrangements A Delivery Partner is required to manage the delivery of outcomes for the NLED Programme based on a set of documented high-level requirements and prototypes. This responsibility extends to the collaborative day-to-day management and guidance of other suppliers who are also working towards the same outcome.

The programme currently employs both Agile and Waterfall methodologies in different solution areas. However, as the prime delivery partner, Suppliers will be invited to suggest alternative delivery approaches which may offer advantages either in terms of speed or cost of delivery
Security clearance SC level security clearance and NPPV3 is required for staff on this programme. DV Clearance may be required for specific roles. The Home Office will sponsor clearance applications where these are not held.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions The Home Office will have ownership of the Intellectual Property Rights (IPR) created during the contract.
Travel and Expenses will not be paid for any T&E incurred within the M25 area. Travel and Expenses will only be paid based on the Home Office Travel and Expenses policy & guidance.
Key supplier staff included at the proposal stage will be expected to work on the programme. Option to replace resources with Civil Servants within outcome.
A mix of Fixed price and T&M Cost models will be used
Conflict of Interest/Ethical Walls safeguards

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Experience and successful delivery of managing multiple suppliers as a prime supplier across a varied supplier base (organisation size and SME organisations) against an integrated programme plan (3%)
  • Experience and successful delivery in building and deploying scalable, event driven, or real-time and experience solutions in commodity cloud environments (2%)
  • Experience of using secure development practices to deliver mission critical systems, business critical systems or Critical National Infrastructure (1%)
  • Experience and successful delivery of highly available systems (including disaster recovery solutions) with complex integration requirements and full instrumentation (2%)
  • Experience in: API Gateways including API designs for distributed systems; Transactional systems using Application Servers/Application Containers; Analytical systems; ETL; Mobile Applications development; Data Modelling and data migration, Database Technologies 2%
  • Familiarity with legacy technologies, such as mainframe systems and non-relational data models including experience of data migration and reconciliation from legacy technologies to relational databases (1%)
  • Experience in using, maintaining and improving automated development pipelines using tools such as GitHub, Maven, Nexus, Jenkins, NeoLOAD, JIRA and Confluence and automated testing frameworks (2%)
  • Experience and successful delivery of development processes and working with large scale Agile programmes, aligning development activities with parallel work-streams across split sites, maintaining quality standards are maintained (2%)
  • Experience in providing Early Life Support (ELS) and service management for high availability systems (1%)
Nice-to-have skills and experience
  • Experience in developing services using container technologies (1%)
  • Experience and successful delivery of Statements of works in fixed price contracts in an Agile environment (2%)
  • Experience of user centric requirements gathering to develop web and mobile applications (1%)
  • Experience of working on systems that contain multiple layers of security controls (application, data and infrastructure) and access controls (RBAC and ABAC) (1%)
  • Experience and successful delivery of providing 24/7 Level-2 and Level-3 support for business-critical systems requiring rapid responses to incidents (1%)

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 4
Proposal criteria
  • Mobilisation and implementation plan (4%)
  • Programme / Project management (2%)
  • Systems Integration and delivery management as a Prime supplier (4%)
  • Team structure and composition (including CVs, technical skill sets and key staff) (8%)
  • Requirements analysis elaboration and detailed design (2%)
  • Build and Continuous Integration / Delivery (DevOps) (4%)
  • Technical expertise and innovation (2%)
  • Security (5%)
  • Testing (5%)
  • Early Life Support including third line support (2%)
Cultural fit criteria
  • Collaboration with, and management of, multiple suppliers (as a prime supplier) without holding a direct commercial relationship (5%)
  • Management of team(s) and working practices (2%)
  • Recruitment and retention, training, and on-boarding of personnel (2%)
  • Working in secure environments (1%)
Payment approach Time and materials
Assessment methods
  • Written proposal
  • Case study
  • Work history
  • Reference
  • Presentation
Evaluation weighting

Technical competence

60%

Cultural fit

10%

Price

30%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Are there other DOS Procurements relating to this Outcome that are due to be published shortly? No, this is the only DOS procurement being published which specifically relates to this Outcome.
2. Which suppliers have worked or are working on the programme? Is the current supplier allowed to bid for this? The current supplier for the program LEDS build activity is IBM.  IBM is a DOS3 registered supplier and therefore they meet the criteria to bid for this opportunity, should they wish to do so. LEDS is a large programme of work and there are a number of other suppliers who provide supporting services to the programme.
3. The problem to be solved section states that 'the Delivery Partner will act as a Prime supplier across a diverse SME supplier base'. How many SMEs are involved? Do you intend the new supplier to take on the existing SME's? There is no set number for how many SMEs can support the programme. It is anticipated that a range of SME skills and capabilities will be needed over the life of the contract. They may be commissioned directly following public procurement rules, or through a sub-contracting arrrangement.The LEDS Delivery Partner will support the Home Office in meeting the government's commitment to increase SME access to opportunities. It is not anticipated that SME contracts will be novated to the new provider. Supplier management is a requirement and clarification on roles and responsibilites will be provided at the Request for Proposal stage.
4. Are you interested in SMEs partnering with larger Organisations? Suppliers can enter into partnering arrangements with SMEs to deliver this Outcome. However, the Home Office intends to only enter into a contract with one legal entity who is then responsible for their supply chain.
If the Partnering arrangement is on a Joint Venture or Consortium basis, there must be one legal entity with which the Home Office can enter into a contract to deliver this Outcome.
5. Is it permitted for SME's to bid for this work at first PQQ stage, with a view to potentially joining a larger Prime once the first stage downselection is completed? For this procurement we encourage SMEs to bid directly, form a consortium or partner with a prime. However, the Home Office intends to only enter into a contract with one supplier who is then responsible for their supply chain - including any partnering arrangements. If the arrangement is on a Joint Venture or Consortium basis, there must be one legal entity with which the Home Office can enter into a contract to deliver this Outcome.
6. What is the relationship between IBM as current delivery partners, and BAE who were mentioned in the Q&A session as partners? Is this new procurement to replace current incumbent services from both suppliers? The procurement will replace the existing IBM Application Development Service Provider (ADSP) contract. BAE Systems provide client side assurance services to the programme which is not in scope for this opportunity.
7. Will Home Office sponsor DV, SC and NPPV3 clearances as required? SC level security clearance and NPPV3 is required for staff on this programme. DV Clearance may be required for specific roles. The Home Office will sponsor clearance applications where these are not held.
8. Is the THEMIS procurement currently active on DOS part of the wider NLED Programme? No, there is no direct link between the 2 requirements.
9. Can copies of the Slides presented at the Webinar be made available? Yes. Email your request to NLEDPCommercial@homeoffice.gsi.gov.uk and a copy of the slide pack will be sent to you.
10. In regards to question 2, which states – 'Experience and successful delivery in building and deploying scalable, event driven, or real-time and experience solutions in commodity cloud environments ' – Could you please advise if you are looking for supplier's experience in building, migrating & operating in hybrid (legacy + private + public) cloud environment? OR you are looking for cloud enabled (PaaS / SaaS) intelligent database powered by AI capabilities? The question is seeking to understand bidders experience in building, migrating and operating a service within a commodity cloud target environment.
11. Is provisioning of Ongoing support in Production (Business as Usual phase) post Early Life Support phase, included within this procurement Business As Usual (BAU) support is not in scope for this procurement
12. Is the definition of 'Business critical' systems and "High Availability" referring to both Infrastructure and Applications or just Infrastructure alone The definition of "Business Critical" and "High Availability" in this context refers to the Service itself and as such covers both Infrastructure and Applications (including any service provision through Application Programming Interfaces (API's))
13. Can L2 and L3 support (in part or in whole) for the mission critical systems be provided from offshore or nearshore ? Would remote monitoring/support be possible as long as "live data" is not involved This question breaks down into two parts:

=> Level 2 and Level 3 support can not be provided offshore or nearshore - the requirement is for onshore support using appropriately cleared resources

=> Elements of remote monitoring may be possible subject to appropriate security controls and approval.
14. Is there an existing automation framework / tool in place? Please share the details around its reusability and challenges if any. Also, please share the number of tests automated as of today across areas/processes The programme currently uses a Home Office test automation framework which is maintained centrally, and is based around common industry standard open source libraries e.g. Cucumber, Webdriver, & RestAssured.

In terms of automation coverage, the target is to fully automate testing however at present coverage across core development components is approximately 60% automated.
15. Webinar Question 1: Will this webinar be recorded and available after today? The webinar has not been recorded, however some of the content will be made available to bidders in the next stage of the process
16. Webinar Question 2: On slide one was mention of Local Reports, what are these? Local reports are those made locally by police forces about events or incidents such as domestic violence, child sexual exploitation, crime and intelligence reports. These are typically entered on force case management systems and then aggregated up into the Police National Database. LEDS will provide access to these alongside national records which are held in PNC.
17. Webinar Question 3: You mentioned streamlining and improving information assurance, does this mean a review of MOPI is in scope? This is more about streamlining and improvement through having a single information assurance regime across the data in LEDS, as opposed to the current two regimes for PNC and PND. So, for example only one auditing and one information management regime will be required. A review of MOPI is not in our scope.
18. Webinar Question 4: What are the services that your incumbent supplier currently provides, and which ones have you planned for transition and possibly others to discontunue or bring in-house? What is the duration of the transition period planned for in your business case? The incumbent currently provides ‘Application Development’ services which includes low level requirements and design elaboration as well as technical systems development. All of the services currently provided by the incumbent are part of this opportunity along with a wider remit to own the end-to-end technical delivery across any required SME’s or organisations. The current transition period expectation is for completion within 3 months.
19. Webinar Question 5: Do we have the opportunity to form and declare our partnering and supply chain in the next stage (e.g. ITT/ITN) or do they have to be declared in the (this) initial stage of supplier responses? We think the former (as your requirements are formally detailed and advised) but appreciate clarity on this. Yes, there will be an opportunity to form and declare partnering and supply chain approaches during the next stage of the process (RFP).
20. Webinar Question 6: what is the thinking behind the wide budget range given in the DOS notice? Also, is this spend expected across two years? Would you be able to share the breakdown of budget spent across outcomes/key milestones? The DOS opportunity is a 2-year contract covering a broad range of services across system build including ownership for the end-to-end delivery of the LEDS service capability potentially utilising a mix of SME’s.
21. Webinar Question 7: Are you able to share the roadmap of NLEDS that this procurement is expected to deliver over the course of the duration of a contract? This information will be shared at the next stage of the process and will include roadmaps for both technology and capability (functionality).
22. Question 8: Is it anticipated that consortia will be required to fulfil the requirement? Will supplier contact details be circulated after this webinar? It is not a requirement that consortia is needed to fulfil the requirement, however bidders are welcome to present a response as a consortium.
23. Webinar Question 9: When do you anticipate releasing stage 2/RFP details? The RFP details are currently planned to be released mid-December 2018
24. Webinar Question 10: What are the key risks that you see in terms of transitioning from your current incumbent key supplier(s)? The key risk is an impact to programme productivity given the in-flight nature of the programme, however Home Office are open to proposals from bidders which include proposals to accelerate overall programme delivery as mitigation to this risk.
25. Please confirm that 'Early Life Support' goes beyond what is normally covered by 'Warranty' ? What is the standard duration (days/months) of ELS expected? Please consider "Warranty" as being the period post System Test during which the system/service will undergo further test cycles (e.g. SIT, UAT, OAT etc) for which the Delivery Partner will warrant through providing support to any such programme activities, and also fix any outstanding defects with the product.

Early Life Support (ELS) is required from the point of passing Service Acceptance Testing through to Live operational use.

The duration of ELS will vary significantly, for example ELS for a base platform could extend for 2 years whereas a software component may only require ELS for around 60-90 days