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Crown Commercial Service

Crown Marketplace - Web-based FM Beta

4 Incomplete applications

3 SME, 1 large

9 Completed applications

5 SME, 4 large

Important dates

Thursday 24 May 2018
Deadline for asking questions
Thursday 31 May 2018 at 11:59pm GMT
Closing date for applications
Thursday 7 June 2018 at 11:59pm GMT


Summary of the work
The Crown Commercial Service’s (CCS) Crown Marketplace Programme requires a supplier to develop a web-based Facilities Management (FM) Marketplace Beta for the wider public sector, which will enable a broad range of users with small or large requirements to obtain best value FM pricing from a range of suppliers.
Latest start date
Friday 29 June 2018
Expected contract length
12 weeks
Organisation the work is for
Crown Commercial Service
Budget range

About the work

Why the work is being done
This work is being conducted to provide the wider public sector with access to a facilities management portal to enable user groups to easily procure facilities management services from a short list of suppliers who meet the buyer’s selection criteria.
Problem to be solved
The provision of a Python/Java development team, to include developers, technical architect, analysis, UX development, testing and dev. ops. where required to build a digital service for the provision of Facilities Management services to the Wider Public Sector, to be delivered on a platform with environments for development and production.
The work is being conducted to provide access to a number of commercial agreements. The design of which, is to make these easy and intuitive for non-expert users and to enable them to buy these services from a short list of suppliers who meet the buyer’s selection criteria
Who the users are and what they need to do
As a public sector buyer - I Want to – understand the price of an FM service and to make informed buying decisions, I may also want to speak to suppliers about other options before making a decision - Understand the service offered and make informed investment decisions, at the end of which, I want to be able to easily produce a contract for the service I have bought.
Early market engagement
Any work that’s already been done
An internal CCS team has completed Discovery on the FM Marketplace and requirements identified. Wireframes and prototypes created by the team are in test and will be complete and available to the successful supplier before Beta commencement.
Existing team
The Supplier will be working within a development team that consists of a Product Owner, Delivery Manager, UX designer and Business Analyst. Design & Development will take place on a mix of supplier premises and the CCS location but releases must be made available to the Product Owner, the Delivery Manager and end user community. The suppliers shall make themselves available to attend key meetings at the request of the programme.
Current phase

Work setup

Address where the work will take place
The Supplier will work in a mix of premises (including their own) and travel as required to work and to attend key meetings, stakeholder engagement events etc. at the client's premises in London at 45 – 59 Kingsway, Holborn WC2B 6TE or other locations as defined by the Client.
Working arrangements
Client-side delivery and engagement with the supplier will be provided by the CCS Delivery and Product Managers. The Delivery Manager will provide the supplier interface to Crown Marketplace Programme and the operational user community.

The supplier shall align to the HM Government Digital Service Standards and deliver Beta and live releases for assessment by the end user community and the Programme.
Security clearance
BPSS Check completed by contract start date

Additional information

Additional terms and conditions
All expenses must be pre-agreed and must comply with the CCS Travel and Subsistence Policy.
All vendors must provide sufficient guarantees to meet the requirements of GDPR.
Further information
The supplier is expected to deliver a Minimum Viable Service

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • The Supplier must be able to start design and development from the 29th of June 2018 5%
  • Provide examples of where they have provided an iterative delivery of high value, web-based applications using AGILE methodologies, where Python has been used for development and release to production. 10%
  • Provide examples where the supplier has defined and set up environments for development and production on an AWS platform and subsequently tested and released a new product into production 5%
  • Provide examples, in the past 12 months, they have delivered user research and user testing with user groups from a combination of internal service provider and external consumer organisations 5%
  • The Supplier must demonstrate experience in the last 18 months of delivering web-based applications that provide dynamic and easily updatable content management for the client to maintain as required. 5%
  • The supplier should provide examples of where they have provided a solution at Government OFFICIAL security level. 5%
Nice-to-have skills and experience
  • The supplier should give examples of where they have applied Agile practice and methodology to ensure timely delivery according to an agreed plan. 5%
  • The supplier should confirm that their resources could work as a mixed disciplined team with both on-site and off-site working as required. 5%

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Technical solution – examples showing where the above technologies were applied and how these fitted within the GDS guided environment. 5%
  • Approach and methodology – examples that demonstrate a solid understanding of Agile and core principles and how these were applied 5%
  • How the approach or solution meets user needs – an example of where the supplier has applied a good understanding of UX centric website development 5%
  • Value for money- examples where the supplier has applied a transparent financial structure and fair pricing for the service 5%
Cultural fit criteria
  • Examples where the supplier has worked collaboratively in a multi-disciplinary team with other service providers. 5%
  • There is a need to be transparent and collaborative when making decisions. Explain your understanding of a transparent and collaborative environment 5%
  • Provide examples of where applying Scrum core values has enabled timely delivery of product 10%
Payment approach
Capped time and materials
Assessment methods
Written proposal
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Could you tell us who completed Discovery and in the case of this being and external supplier, are they eligible to apply for this opportunity?
Discovery and wireframes have been completed by CCS resources.
2. You've mentioned a Python/Java development team but asked for shortlisting evidence only for Python. At proposal stage when assessing technology score will you be looking for evidence of both skillsets at a developer and/or project level?
In this particular instance, just Python will be required
3. Given we don't have many details about the requirements, could you please give an indication of expected budget range, and/or the number of roles you'd expect in the team (developers, technical architect, analysis, UX development, testing and dev. ops) so we can get an understanding of the expected scale of the project? Thanks.
We are expecting the supplier to suggest a multidisciplined team to meet the development requirements to build Beta's on a digital platform.

A budget of £300,000 has been assigned.
4. We'd normally expect a development team to include a project manager/delivery manager from the supplier side. Is this in line with your expectations? (The exception to this is a "bodyshopping" or contracting arrangement where the client takes primary responsibility for delivery.)
It is expected that the team would be managed by a Delivery Manager who will report to the CCS Delivery Manager
5. To clarify our understanding, it sounds like the on-site working requirements are primarily around meetings for Agile ceremonies etc or as needed to deliver the project (e.g. user research/stakeholder engagement), but that the team could be primarily based from our offices. Is this in line with what you expect?
t is expected that team will undertake development at the supplier's premises but that some team resources such as an Analyst or a UX designer would mainly operate from CCS offices as they would be required to work more closely with the business teams. Agile ceremonies can be conducted at CCS and/or with developers by video conference. Precise details would be agreed at award.
6. The Problem to the Solved section details '...The provision of a Python/Java development team...' however the essential skills and experience, point 2 specifies '... where Python has been used for development ...'. Is the requirement for development in Python or alternatively a choice of Python or Java?
In this particular instance, just Python will be required
7. Will the minimum viable service be defined during a scoping phase during the project, or will it have been defined before the project starts?
The MVS will have been defined prior to the Beta but could be change managed if necessary.
8. Please could you explain how this requirement fits in with the broader development phase of the Crown Marketplace Programme.
This is an independent development which will integrate with Crown Marketplace at a later stage