Awarded to Mason Advisory Limited

Start date: Monday 23 July 2018
Value: £200,000
Company size: SME
Ambulance Radio Programme c/o Department of Health and Social Care

End to End Service Management Design

7 Incomplete applications

3 SME, 4 large

7 Completed applications

7 SME, 0 large

Important dates

Friday 18 May 2018
Deadline for asking questions
Friday 25 May 2018 at 11:59pm GMT
Closing date for applications
Friday 1 June 2018 at 11:59pm GMT


Summary of the work
To obtain a summary of the work and supporting evaluation, suppliers must register on the Authority's eSourcing Procurement Portal ( using access code 84R42C5MXR.

Responses must be uploaded via BIP Delta along with any clarification.
Latest start date
Wednesday 13 June 2018
Expected contract length
9 months
Organisation the work is for
Ambulance Radio Programme c/o Department of Health and Social Care
Budget range

About the work

Why the work is being done
ARP is delivering the replacement of the Airwave mission critical communications service to all ambulance trusts in England. The current phase of work includes the replacement of the Integrated Communication and Control Systems in all English and Welsh Ambulance Trusts, the replacement of in vehicle mobile data terminals with a new national mobilisation application and the provision of mobile broadband to all ambulances in England. A service design needs to be developed and implemented for these services.
Problem to be solved
ARP has procured the replacement services in a disaggregated model, specifically different contracts have been let for elements including the software, hardware, networking, hosting, support services and a service desk. An overarching service design and ecosystem is required that provides a seamless experience to the Ambulance Trusts.
Who the users are and what they need to do
The ARP Team requires a Service Delivery Lead supported by additional Service Design Architects that enables the delivery of a seamless service, which complies with ITIL V3. The ARP suppliers need a service design that enable them to deliver the elements of the service that they have been contracted to deliver and that defines how these elements interact with ARP, Trusts and other suppliers. The ARP service team and Ambulance Trusts need specialist support during the initial implementation of the service design.
Early market engagement
Any work that’s already been done
High Level Service Design in place and a number of high level processes are in draft. Contract in place with a service desk provider however the delivery of which is in the design phase.
Existing team
2 x central service mgrs, 2 x regional service mgrs, 2 x project mgr
Current phase

Work setup

Address where the work will take place
London, Barnsley and Corsham
Working arrangements
Primarily on site (4 days per week)
Security clearance

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Experience in designing a seemless service that is made up from elements provided by a range of different suppliers
  • Experience of working with ITIL v3
Nice-to-have skills and experience
Experience of working within a emergency service environment

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Approach and Methodology
  • Team Structure
Cultural fit criteria
Approach to effective, transparent and cooperative working practices with the Authority
Payment approach
Time and materials
Assessment methods
  • Written proposal
  • Case study
  • Work history
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. The description of the work that needs to be undertaken indicates an expectation of a small team - assuming 3 people, 4 days per week, 9 months, after taking into account holidays, this equates to approximately 500 man-days of effort. With a budget of £300k the effective man-day rate is £600 including expenses, excluding VAT. Can you confirm whether the £300k is budget guidance or 'fixed' and therefore any bid outside of this range would be deemed un-affordable.
The budget range has been provided for indicative purposes only.
2. The DOS framework asks for responses to be lodged via that portal, but the spec also asks for a submission on the Delta portal, which has different responses. Please clarify which portal is to be used.
Please submit your response using the BIP Delta Portal (
3. Please clarify how we should respond to this opportunity?
Dear Supplier,

For the avoidance of doubt, please respond initially on the Digital Marketplace and the Authority will then assess the information provided. The closing date for responses is midnight today.

Short-listed suppliers will then be invited to submit a proposal using the Authority's eSourcing portal BIP Delta. The deadline for responses has been extended to Monday 18th June at midday.

Kind regards
ARP Commercial