Home Office, National Law Enforcement Data Programme (NLEDP)

NLEDP 069 - Learning Partner Delivery

Incomplete applications

3
Incomplete applications
2 SME, 1 large

Completed applications

9
Completed applications
4 SME, 5 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Thursday 10 May 2018
Deadline for asking questions Thursday 17 May 2018 at 11:59pm GMT
Closing date for applications Thursday 24 May 2018 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work The requirement is to appoint a learning partner for NLEDP that can be flexible and reactive in providing a full learning portfolio for LEDS. It will need to be modern, dynamic and flexible to meet the needs of modern policing and Law Enforcement.
Latest start date Monday 16 July 2018
Expected contract length 2 Years
Location No specific location, eg they can work remotely
Organisation the work is for Home Office, National Law Enforcement Data Programme (NLEDP)
Budget range A provisional budget of £3m+ is in place.

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done The Law Enforcement Data Service (LEDS) will replace two critical national police IT services provided by the Police National Computer (PNC) and Police National Database (PND). The Programme is seeking to appoint a learning partner to design, manage and deliver training and learning materials to the User community. The aim is to ensure all LEDS users understand what the service is, how it is used and importantly what the data means to them, in the context of business decision making.
Problem to be solved Leading and directing a national programme to design and deliver a portfolio of learning channels and materials to support the roll out of the new Home Office sponsored Law Enforcement Data Service (LEDS).
Who the users are and what they need to do The Users are made up of all police forces and wider law enforcement bodies that are current users of PNC and PND.
Early market engagement
Any work that’s already been done A Business Change Team for NLEDP is in place which includes two resources dedicated to the training portfolio. The first iteration of the NLEDP Training Strategy has been approved by the Business Design Authority and the first iteration of the Training Needs Analysis has been issued to the stakeholder community to assess their current training needs with PNC and PND.
Existing team The specialist will work primarily with the business change team within NLEDP as well as the College of Policing (CoP), Operational Communications in Policing (OCiP) and potentially one or more learning partners.

The appointed supplier will at some point in the future be required to effect formal skills and knowledge transfer to LEDS Sustainment
Current phase Discovery

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place The supplier will be led by the Business Change Team within NLEDP, based predominantly in:

Home Office
Bernard Weatherill House,
8 Mint Walk,
Croydon
CR0 1EA

and

Home Office
2 Marsham Street
London
SW1P 4DF
Working arrangements Work will also be carried in 2 Marsham Street on occasion and there will be some travel to law enforcement organisations in the UK and Crown dependencies.
Security clearance Given the sensitive nature of the Programme and our learning partner requirements- the appointed supplier is required to provide resources with a minimum of SC clearance (or be willing to undergo SC clearance).

Some components of the work are likely to require DV clearance as well.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions The Home Office will have ownership of the Intellectual Property Rights (IPR) of the materials that the learning partner produces for the programme.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • First hand experience of front line police work
  • Experience of developing and delivering learning and business transformation to the Law Enforcement community or other comparable environments
  • Experience or knowledge of designing and delivering a comprehensive blended learning program to users with varying skill sets
  • Experience in developing digital learning solutions.
  • Ability to disseminate and deliver learning across the UK including Northern Ireland, Jersey, Guernsey and Isle of Man.
  • Work collaboratively with College of Policing to develop a learning portfolio that meets learning standards set by the College of Policing
  • Exceptional organisational skills, experience of planning, road mapping projects and proven track record of working as part of a multidisciplinary team.
  • Understanding of iterative user focused design in the development of learning portfolio focusing on how best to educate users through a portfolio of learning materials.
Nice-to-have skills and experience
  • Experience in delivering high quality results to demanding deadlines.
  • Experience in working with a variety of internal and external stakeholders.
  • Experience in working within large-scale projects or programmes.
  • Experience in working with Government, Civil Service or Public Sector organisations
  • Ability to understand the legislative framework in which LEDS will operate, and be able to translate this through the learning solution to end users.

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 3
Proposal criteria
  • Written proposal
  • Work history
  • Case study
  • Interview - Presentation
Cultural fit criteria
  • Strong relationship management and communications skills
  • Experience in working with very senior stakeholders and figures.
  • Work collaboratively within a consortium with NLEDP, College of Policing (CoP), Operational Communications in Policing (OCiP) and other potential suppliers, using a ‘one team’ approach.
Payment approach Time and materials
Assessment methods
  • Written proposal
  • Reference
  • Presentation
Evaluation weighting

Technical competence

60%

Cultural fit

15%

Price

25%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. When do the two teams merge? The teams will merge at the earliest opportunity. We are wanting the Learning Partnership to be setup in Jul 18 but this date is dependant on the procurement timeline.
2. Where will on line content be hosted? Are you expecting the partner to design/host a learning management system? There will be 3 online hosts: LEDS, the LEDS Training Environment and the College of Policing's NCALT - MLE (National Centre for Applied Learning Technologies – Managed Learning Environment). There will be no requirement the supplier to design or host an online platform, however the E-Learning materials will have to be designed so that the above can host these materials.
3. Approximately how many users of the new system will there be? It is expected there will be around 100,000+ users of LEDS with the possibility of this expanding further but these volumes have not yet been quantified.
4. 4. What are the different types of users (e.g. Basic/access only, updating/amending, system administration etc. The role based access control (RBAC) work has yet to be finalised but the in current draft version there are 15 roles (i.e. Basic User, Advanced User, Data Entry, Auditor, System Admin) but this may/will change in the future as the RBAC work continues to fully map all of the functionals to users
5. Is it a big bang or a slow roll out? It is expected we will commence incremental capability delivery between May 2019 to December 2020. This is work in progress and is likely to be refined in the coming months.
6. What digital channels do you need the learning solutions to be delivered through – internet, intranet, mobile, etc.? It is our expectation that the learning solution will be delivered through the NCALT - MLE (National Centre for Applied Learning Technologies – Managed Learning Environment), via the internet and LEDS over the PSN/PNN/government networks. There is still scope to deliver the learning solutions through other channels subject to appropriate costs and accreditation.
7. If you have existing digital learning solutions in place, what are they and how are they used? NLEDP does not have any learning solutions, we will design and develop the materials & products for the solution from scratch.
8. What digital learning solutions/platforms do you have in place to date and are you looking to build on these or change these? There is no learning solution now, the platforms we’ll use will be through LEDS and NCALT-MLE. LEDS is still being built any requirements we (the partnership) have can be inputted into the build. NCALT-MLE is fixed, we will need to ensure that our products can be hosted on this platform.
9. What other learning providers do you use and what areas are they responsible for delivering? NLEDP is establishing the Learning Partnership which will consist of NLEDP, the College of Policing and the nominated supplier. The College of Policing are writing the Learning Standards and will have sole responsibility over these. The partnership will design, develop and delivery the learning solution from the Learning Standards & Learning Needs Assessment. The learning delivery approach is not yet decided. The Learning Partnership will have to work with other learning providers that the stakeholder organisations use but these are not yet known and will form part of the Learning Needs Assessment.
10. What, if any, work has been done on these learning materials to date? How relevant are they to the work they are looking to do? No learning materials have been produce. The College of Policing are writing the Learning Standards. Once this and the Learning Needs Analysis is complete work will begin on the materials.
11. Is there a current learning strategy in place that would inform the learning program? Yes. An initial NLEDP Learning Strategy was written in Jul 17, however this will require updating.
12. Has a skills/competency assessment for the target audience been completed? No. Once the supplier is appointed and part of the NLEDP Learning Partnership we will conduct a Learning Needs Assessment
13. Can we use evidence relating to the skills and experience that isn’t related to learning and training? E.g. for “First hand experience of front line police work” or “Experience in working within large-scale projects or programmes”? Yes. But we will have to understand how this will meet our learning need.
14. Is there an incumbent for this work? No. This is a new piece of work specifically for NLEDP.
15. Are you interested in evidence from other sectors outside of government/public sector? We would like the best evidence you can provide, if this includes evidence from outside the public sector we will take that into account. However, the preference is experience of working within the Law Enforcement and Public Protection domain.
16. Are you looking for a supplier to run the administration of learning and training across the entire user community? The NLEDP Learning Partnership, which the supplier will be a part of, will have responsibility to run the administration of the learning and training solution across the user community. The specific roles and responsibilities of how this will be administered has not yet been agreed.
17. Will cultural fit be assessed at this point in the tender process? Yes.
18. Can you elaborate on your meaning of “iterative user focused design” in the context of learning portfolio? Is it in regard to user groups or learning products? The learning solution, including the learning products, should be designed and developed with a user focus built over multiple iterations. The supplier will also have access to a LEDS User Group for continuous feedback and testing of the designs and products.
19. Can you please give us the audience size for those located across the UK and in Northern Ireland, Jersey, Guernsey and Isle of Man? And if classroom based learning is part of the portfolio, would you also need the supplier to provide facilitators? The audience size for the Learning Solution supplier has yet to be confirmed. The volume of end users of LEDS is 100,000+ but these will not be trained directly by the supplier. The Learning Solution will be a mixture of different learning solutions such as e-learning modules, in-built help modules within LEDS, classroom based training and so forth. The learning approach is not yet finalised and we expect the learning supplier to have a large input into this work to ensure the best approach is used.