This opportunity is closed for applications

The deadline was Wednesday 16 May 2018
Department for Transport: Buses & Taxis Division

Bus Service Operators Grant: Discovery Phase

6 Incomplete applications

4 SME, 2 large

12 Completed applications

7 SME, 5 large

Important dates

Wednesday 2 May 2018
Deadline for asking questions
Wednesday 9 May 2018 at 11:59pm GMT
Closing date for applications
Wednesday 16 May 2018 at 11:59pm GMT


Summary of the work
The winning supplier is required to deliver a Discovery Phase in line with GDS criteria ( This will include, but is not limited to:
-discovery sessions with relevant stakeholders
-user researchers to fully identify and scope out user needs
-GDS Discovery documentation
-recommendations/options for Alpha/Beta phases including solution design suggestions
Latest start date
Monday 11 June 2018
Expected contract length
6-8 Weeks
Organisation the work is for
Department for Transport: Buses & Taxis Division
Budget range

About the work

Why the work is being done
We want to carry out a Discovery to identify the users and the needs of a digitised Bus Service Operators Grant (BSOG). The Discovery will identify internal processes and external users; provide more qualitative and quantitative research in to the users’ needs and propose solutions to meet those needs to take forward into the Alpha stage.
Problem to be solved
The Discovery will test the hypothesis that:
● a change is needed to the current BSOG IT system used to process and pay
BSOG claims;
● digitising the process will make the claims process quicker, more efficient and will provide a better user experience;
● digitising the service will reduce the probability of fraud
● digitising the service should create the ability for establishing data relationships with (or being interoperable with) additional data sets relating to BSOG claims i.e. the DVSA Bus Registration system, Open Data Hub, Bus Mapping software and DfT’s Shared Service Centre (to process pay files)
Who the users are and what they need to do
The bus service operators’ grant regime has a number of main users. Bus operators, community transport operators and local authorities will all need to complete applications and provide information to claim the grant. External auditors will need to be able to access and verify the data submitted by the bus and community transport operators. The BSOG administration team will need to be able to access the data provided, verify the information provided, submit the claims for payment and make payments to the operators/local authorities. Other users may be identified during the discovery phase.
Early market engagement
Any work that’s already been done
Existing team
The project is being delivered by two BSOG reform managers and overseen by the Subsidy and Green Bus Policy manager.
Current phase
Not applicable

Work setup

Address where the work will take place
The Discovery team will predominantly work from their own premises but will need regular meetings with the DfT at Ashdown House, Sedlescombe Road North, St Leonards on Sea, East Sussex, TN37 7GA and Great Minster House, 33 Horseferry Road, London, SW1P 4DR. The team should also have the ability to travel to other locations and agencies as required to meet users/stakeholders.
Working arrangements
The team will need to work 5 days a week for 6-8 weeks. Some events or additional meetings with users may be needed around the country. Expenses will be paid in accordance with DfT rates.
Security clearance
All contractors’ personnel should be currently cleared to the Authority security clearance level of BPSS as a minimum and must be available to begin work with immediate effect following contract award. Evidence of clearance will be requested at the written proposal stage.

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Experience of delivering a discovery phase in line with GDS guidelines for a government department
  • Proven experience conducting and documenting user research with a diverse mix of users, iterating project work accordingly
  • Proven ability to support a flexible way of working, demonstrating where making late changes to plans have been required, resulting in a successful project outcome
  • Demonstrable experience where delivering successful Discovery outcomes assisted to support and shape system developments
  • Have demonstrable experience of complex technical investigation to inform future project stage
  • Proven track record of delivering projects at speed using an agile project management methodology with clearly identified deliverables and timescales.
  • Demonstrable evidence of excellent planning, coordination, communication and project management skills.
  • Demonstrable evidence of incorporating latest technologies to enhance product specifications, resulting in increased functionality and improved user experience
  • Demonstrable evidence of using clear development methodologies, outlining how this would work in conjunction with a client’s internal development team.
  • Demonstrable evidence of a robust risk management process, including risk identification, mitigations and governance.
  • Demonstrable evidence where system development has needed to comply appropriately with NCSC cyber security principles
  • Experience of delivering discovery sessions involving different stakeholders with various technical knowledge/experience and equipment available
  • Knowledge of data platforms and technical architecture
  • Experience of drawing up recommendations and options for alpha/beta on IT and data projects
  • Experience of writing user stories and profiles
  • Ability to complete discovery within 6-8 weeks
  • Experience in conducting stakeholder analysis where knowledge gaps were identified and plans implemented to address the shortfall.
Nice-to-have skills and experience
  • Knowledge/experience of bus services/processes outside of the London area
  • Experience of leading Discovery projects within the public sector.
  • Experience of working across multiple government departments
  • Demonstrable evidence where innovative solutions have been applied to assist in project delivery.
  • Demonstrable evidence of adhering with Customer’s relevant policies and standards.
  • Demonstrable experience of utilising Open source technologies to affect change.
  • Demonstrable evidence of successfully managing and assisting in delivering IT projects within public sector organisations.

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Identify the approach and methodology to the Discovery project planning and delivery, identifying the main stages and activities proposed at each stage. (15%)
  • Detailed resource plan – demonstrating how in-house, supplier and external resource will be used and at what stage (8%)
  • How the approach or solution meets user needs (7%)
  • How they’ve identified risks and dependencies and offered approaches to manage them (5%)
  • Estimated timeframes for the work (5%)
  • Demonstrate value for money (5%)
  • Suppliers must provide the security measures and safeguards appropriate to the nature and use of the information (OFFICIAL-SENSITIVE) and to NCSC standards (5%)
Cultural fit criteria
  • Experience of working as a team with our organisation and other suppliers (2.5%)
  • Experience of transparent and collaborative decision making (2.5%)
  • Experience of taking responsibility for their work and resolving problems effectively (2.5%)
  • Evidence where status quo has been challenged resulting in an improved final outcome (2.5%)
  • Demonstrable evidence of working with clients with low technical expertise (2.5%)
  • Experience of working with Government departments (2.5%)
  • Evidence demonstrating an ability to transfer knowledge & skills to Civil Servant team members (2.5%)
  • Evidence of strategic thinking striving to deliver best possible solution/concept possible. (2.5%)
Payment approach
Capped time and materials
Assessment methods
  • Written proposal
  • Case study
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

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