Awarded to Mindwave Ventures

Start date: Tuesday 10 July 2018
Value: £291,367
Company size: SME
Mersey Care NHS Foundation Trust

Health and Social Care Patient Held Record

12 Incomplete applications

9 SME, 3 large

10 Completed applications

7 SME, 3 large

Important dates

Wednesday 25 April 2018
Deadline for asking questions
Wednesday 2 May 2018 at 11:59pm GMT
Closing date for applications
Wednesday 9 May 2018 at 11:59pm GMT


Summary of the work
To provide a health and social care Patient Held Record co-produced with experts through lived experience.
Latest start date
Tuesday 1 May 2018
Expected contract length
2 Years
North West England
Organisation the work is for
Mersey Care NHS Foundation Trust
Budget range
Up to £350,000 inc. VAT over 2 years

About the work

Why the work is being done
Mersey Care provides specialist inpatient and community mental health, learning disabilities, addiction services, acquired brain injury services for the people of Liverpool, Sefton and Kirkby, Merseyside. The Trust provides community physical health services in Liverpool & Sefton, secure mental health services for the NW of England, the West Midlands & Wales and specialist learning disability services across Lancashire, Greater Manchester, Cheshire and Merseyside.
With a wide geographical spread and diverse range of patient needs we are seeking a solution to empower patients to access their own clinical social care records that will ultimately enable patients to contribute to their care.
Problem to be solved
Mersey Care’s Global Digital Exemplar Programme requires a solution that will enable patients to access their clinical records from a range of clinical systems, strongly tied to the principals of co-production with experts with lived experience of our services.
Who the users are and what they need to do
Users fall into three groups:
•Trust–requires a solution that enables patient contribution to their care and write-back to clinical and social care systems contributing to patient records
•Wider NHS–the ability to work collaboratively across the NHS and social care is critical. It must adopt the principles and mechanisms of NHS open data and interoperability standards.
•End users–patients are the end users. They will need to work with the supplier to facilitate their definition of requirements for the solution. As a minimum standard, patients want to see records from multiple care providers, using different electronic systems and clinical/social care coding sets.
Early market engagement
Any work that’s already been done
Existing team
The supplier will work with the Mersey Care GDE Programme team to deliver the solution, this is expected to include a project management resource to support development and Trust engagement in the process.
Current phase
Not started

Work setup

Address where the work will take place
The work can take place remotely however any co-production will need to take place within the areas that Mersey Care operates.
Working arrangements
Security clearance

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • • Define and develop a solution with experts with lived experience of Mersey Care Services (stakeholder engagement and management)
  • • Integrate multiple sources of data in multiple formats
  • • Interpret multiple clinical / social care coded information
  • • Comply with NHS Open data and interoperability standards and coding languages
  • • Develop a sustainable, scalable delivery model for the solution as it moves to scale to meet patient need
Nice-to-have skills and experience

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • •Technical solution
  • •Approach and methodology
  • •How the approach or solution meets user needs
  • •Estimated timeframes for the work
  • •Value for money
Cultural fit criteria
  • • Comply with NHS core standards
  • • Deliver a solution congruent with Mersey Care NHS Foundation Trust core values
  • • Be transparent and collaborative throughout the investigation, design, development and delivery processes with the potential to work across health care boundaries
  • • Provide a defined product specification to ensure appropriate knowledge transfer within the GDE programme to support the potential to Blueprint the solution
  • • Focus on a co-produced solution, defining the solution specification through the views of experts with lived experience
Payment approach
Fixed price
Assessment methods
  • Written proposal
  • Work history
  • Reference
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. It appears the start date is before the closing date - is this correct? if not then what is the real start date?
This was the earliest start date I could put, the contract start date is asap, sorry to be so vague.
2. Question:
Is question one asking us to provide general evidence of our stakeholder engagement and management or asking us to provide specific evidence of stakeholder engagement and management at Mersey Care?

“We would expect an explanation of any strategy or techniques that you use in your organisation, having these supported by evidence is advantageous and this can be work undertaken in Mersey Care or elsewhere.”