Awarded to Wunder Ltd (Bankruptcy Insolvency Event > Dissolved)

Start date: Friday 1 June 2018
Value: £2,000,000
Company size: SME
Food Standards Agency

FSA583 - Digital Development Services - Call-off Agreement 2018 to 2020

15 Incomplete applications

12 SME, 3 large

23 Completed applications

16 SME, 7 large

Important dates

Monday 16 April 2018
Deadline for asking questions
Monday 23 April 2018 at 11:59pm GMT
Closing date for applications
Monday 30 April 2018 at 11:59pm GMT


Summary of the work
The Food Standards Agency requires a collaborative supplier able to provide a flexible capacity of highly skilled multi-disciplinary teams to develop new and existing digital services in line with the GDS Digital Service Standard.

This will be a 24 month call-off agreement
Latest start date
Tuesday 29 May 2018
Expected contract length
24 month call-off agreement during which time individual Work Packages will be commissioned.
No specific location, eg they can work remotely
Organisation the work is for
Food Standards Agency
Budget range
The total value of all work packages commissioned under the proposed call-off agreement will not exceed £2M.

About the work

Why the work is being done
The FSA’s website is critical to ensuring that consumers are informed about key food safety issues, and businesses have access to the guidance they need to ensure compliance. In 2017/18, we redeveloped our website. This work focused on developing the key services our audiences need. In 2018/19, we need to iterate our service and integrate other services based on our business priorities. Also there is likely to be new priorities emerging for EU exit and how we regulate food businesses which means priorities are likely to change and evolve over the year.
Problem to be solved
We need a supplier to provide agile multi-disciplinary teams with flexible capacity to support us to further develop our external digital services. This will include iteration and integration of existing digital services and building new digital services using Agile delivery methods including those outlined in our roadmap.

Requirements and deliverables will be defined through individual work packages via this proposed call-off contract.
Who the users are and what they need to do
Everyone in the UK is a potential user for one or more of our digital services.

As a consumer
I need to find information about food safety and hygiene
So that I'm informed, and keep my family safe.

As a business
I need to find everything I need to set up and run a food business
So that I'm following the law, managing food safely, training my staff

As a FSA person
I need a clear, simple content publishing process
So that information published is timely and appropriate for the relevant audience
Early market engagement
Any work that’s already been done
In 2017/18, we redeveloped our website following an extensive discovery phase. This work focused on developing the key services our audiences business and consumers need. The service was developed in Drupal 8.

We have a roadmap for the coming year which will guide next iterations.
Existing team
You will be working with the FSA Digital Team, FSA Communications and FSA policy leads. You will also need to work collaboratively with other suppliers and project teams working on digital projects.
Current phase
Not applicable

Work setup

Address where the work will take place
We are flexible about the location of the team, however expectation is that the team will attend key meetings and sessions in FSA offices. Any user research and testing sessions could be at various locations within the UK.
Working arrangements
You will be expected to work openly and collaboratively on digital channels (eg slack, google, 365). You will be expected to attend face-to-face key meetings at FSA offices, be involved in catch-up calls, organise and run user testing sessions, and present findings. At some stages of the project it may be useful for the supplier and the FSA digital team to physically work together for close collaboration.
Security clearance
All supplier team members will need to be cleared to Baseline Personnel Security Standard, and sign a non-disclosure agreement (NDA)

Additional information

Additional terms and conditions
Work packages will be released under this proposed call-off agreement for each project.

Each Work Package will be subject to gaining any required GDS spend approvals.

The FSA will not guarantee any minimum value of work under the proposed call-off agreement

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Experience in delivering evidence-based research including robust metrics, analytics, search data and user feedback to inform a user-centred design, focused on external users’ needs, end-to-end user journeys, motivations and goals
  • Proven successful development and maintenance of Drupal 8 CMS including build of responsive templates and site publishing tools that meet the needs of content editors and website managers
  • Experience of designing and developing engaging, well organised and easy to use services that meet identifed user needs and reflect the organisation's brand
  • Have experience in providing digital capabilities and capacity to support the development and delivery of a digital product/service
  • Have demonstrable experience of testing code quality. Manual tests for inclusion, access and use, across browsers, devices, and assistive technologies
  • Proven successful development of back-end technologies, databases, use of APIs, meeting data standards, search functionality, and experience of GitHub
  • Experience of prototyping, testing and iterating with users, including conducting and analysing user research using a range of techniques, for example one-to-one interviews or usability tests.
  • Experience of quickly developing recommendations based on quantitative and qualitative evidence and to evaluate and solve problems creatively to inform product decisions
  • Detailed understanding of Government Digital Service Standards, including GDS service design manual and wider industry-standards
  • Have capability and capacity to provide expert agile teams at short notice
  • Experience of working alongside other suppliers (e.g. usability or design agency) to deliver a product
  • Experience of modern standards of HTML, CSS, JavaScript, UI web development, responsive web design that works across browsers and devices, expertise in meeting Level AA of W3C WCAG2.0 accessibility standards
Nice-to-have skills and experience
  • Experience in delivering websites using other open source platforms
  • Knowledge of government services and experience of working with GOV.UK Notify
  • Experience of providing on the job coaching in agile delivery on the specialist skills within the team

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Approach to applying robust technical solutions to the development of digital solution ensuring we meet requirements of the GDS service standards and meet user needs.
  • Approach, methodology and evidence of relevant past work as detailed in suppliers' proposal
  • How the approach and technical solution will meet our organisation and FSA people's needs
  • Immediate access to team resources with the required relevant skills, knowledge, and experience needed to complete the work including roles and work histories of typical resources.
  • Identification of possible risks and dependencies and offered approaches to manage them
  • Value for money
  • How you would meet the required timeframes based on the current roadmap
  • Experience of working alongside other suppliers (e.g. usability or design agency) to deliver a product
  • Evidence of recent and relevant experience demonstrated by the submitted Case Study Template
  • Evidence of being able to provide suitably qualified individuals demonstrated by the submitted Work History template
Cultural fit criteria
  • Take responsibility for their work
  • Experience of successful collaborative working as part of an multi-supplier agile delivery team, sharing knowledge and experience within the team
  • Be transparent and collaborative when making decisions
  • Able to challenge the status quo and use persuasion skills to achieve business buy-in
  • Have a no-blame culture and encourage people to learn from their mistakes
Payment approach
Fixed price
Assessment methods
  • Written proposal
  • Case study
  • Work history
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Where can I find all supplier questions?
Please see the attached document which details all supplier questions and the FSA response -
2. Where can I find the complete list of supplier questions?
Please find the complete list of all supplier questions and the FSA response here -
3. Can you please clarify if this contract will be awarded to a single supplier or multiple suppliers?
The Food Standards Agency can confirm that this will be a single supplier contract for up to 24 months.

We will not be awarding the contract to multiple suppliers or operating a supplier roster system.