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Cabinet Office

Cabinet Office user researcher

6 Incomplete applications

6 SME, 0 large

20 Completed applications

18 SME, 2 large

Important dates

Thursday 12 April 2018
Deadline for asking questions
Monday 16 April 2018 at 11:59pm GMT
Closing date for applications
Thursday 19 April 2018 at 11:59pm GMT


Specialist role
User researcher
Summary of the work
Lead the user research work to transition Ethnicity facts and figures from public beta on GOV.UK to live. There is also potential to support the policy work on ‘explaining or changing’ the disparities that our data uncovers. This role falls outside IR35.
Latest start date
Monday 21 May 2018
Expected contract length
6 months
Organisation the work is for
Cabinet Office
Maximum day rate
£650 including travel and expenses (excluding VAT)

About the work

Early market engagement
Who the specialist will work with
The Race Disparity Unit is a multi-disciplinary team covering policy, data and digital work streams. As well as policy officials, statisticians, analysts, and social researchers, the digital team includes developers, user researcher, delivery manager, content designers, product manager and service manager - this will change to reflect priorities and needs over time. We all work together using the One Team Government principles and the government design principles.
What the specialist will work on
Work in an agile, multi-disciplinary team, primarily with front-end designer, developer(s), product manager and service manager. Help us evolve the publishing tool and improve the website so that we continue to meet the needs of our users. Overall responsibility for the user research roadmap and planning - including participant recruitment, lab booking, interviews, analysis and presentation of findings.

Work setup

Address where the work will take place
1 Horseguards Road, London SW1A 2HQ
Working arrangements
Our team is based in Horse Guards. Occasional remote working is accepted, but will primarily be co-located onsite with the existing team. We work Mon-Fri with usual office hours. Travel to user research sessions at various London locations is expected. We will cover standard Cabinet Office travel expenses for any user research sessions held outside London.
Security clearance
CTC is required to work at 1 Horse Guards. Minimum of baseline clearance (BPSS) is required for the work itself. If the successful specialist needs to be put through CTC clearance, we will do this.

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Proven experience using a variety of techniques to recruit participants to meet a specific brief
  • Proven skills autonomously planning and running user research sessions
  • Proven experience facilitating group analysis of user research session output
  • Proven skills in web analytics and surveys to understand user behaviours and measure performance
  • Proven experience of working closely with other team members on rapid prototyping
  • Proven experience prioritising user needs with product manager and team
  • Proven experience identifying usability and accessibility issues
  • Proven experience of working on agile projects as part of a multidisciplinary team, with regular user research, as outlined in the Government Service Design Manual and Digital Service Standard
  • Experienced in meeting the Government’s Digital Service Standards and understanding of how user researchers should follow best practice
Nice-to-have skills and experience
  • Experience of recruiting participants with accessibility needs
  • Experience researching how users access and use data and statistics
  • Experience collaborating on stakeholder and engagement plans and events
  • Experience of working with policy teams
  • Experience of working to the One Team Government principles

How suppliers will be evaluated

How many specialists to evaluate
Cultural fit criteria
  • Experience of successful collaborative working as part of a multi-disciplinary delivery team, sharing knowledge within the team
  • Experience delivering in an open, collaborate, agile way according to the principles outlined in the Government Service Design Manual
  • Experience of working with stakeholders and team members with low technical expertise
  • Experience of successful agile delivery in non-agile environments and bridging the two worlds
  • Demonstrate simplicity (e.g. do less but better, explaining complex issues in a clear, simple way, break down and prioritise complex issues)
  • Displays cultural sensitivity and awareness
Assessment methods
  • Work history
  • Reference
  • Interview
  • Scenario or test
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. You state that the rate should include travel and expenses. Are you envisaging that there will be travel involved for the role, and if so how regular will this be / what locations?
The rate includes travel and expenses within London. We will cover standard Cabinet Office travel expenses for any user research sessions held outside London. We don't expect to conduct regular research outside London over the coming months.
2. Can i submit more than one applicant? If so, how?
Each supplier can only put forward one applicant for each opportunity.