This opportunity is closed for applications

The deadline was Thursday 11 August 2016
Department of Work and Pensions

User Research Participant RFP1A DWP

0 Incomplete applications

5 Completed applications

4 SME, 1 large

Important dates

Thursday 28 July 2016
Deadline for asking questions
Thursday 4 August 2016 at 11:59pm GMT
Closing date for applications
Thursday 11 August 2016 at 11:59pm GMT


Summary of the work
Recruitment piece for research and usability testing
Research dates
On-going research
Organisation the work is for
Department of Work and Pensions
Budget range

About the work

Early market engagement

About the research

Description of your participants
We are looking to work with people in work and out of work and potentially claiming benefits Detaiils will vary – for each round of testing a recruitment screener will be developed to highlight the participants needed. We will agree with the supplier how long they will need and the timings to recruit the right participants. All will be of working age (18-64 years old)
Assisted digital and accessibility requirements
Research plan
Research location
In London initially:
At lab sessions (separate bid)
Home visits
Neutral venues possible
Access restrictions at location
Number of research rounds
Number of participants per round
6-8 for usability testing sessions Individual 1:1 sessions when required - home based Plus informal interviews may be required in neutral spaces
How often research will happen
This reseach will take place every 2-4 weeks, there is a possibility that it could be more frequent than this or there could be a longer period in between the research as well.
Evening or weekend research
Weekday evenings

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • •be able to demonstrate with examples of how they have supplied the right participants for research in other projects
  • •be able to demonstrate of how they supplied participants for in home depth research
  • •demonstrate how they recruit people who are digitally excluded or have low digital skills
  • •be able to tender for User Research testing RFP2 DWP
  • •provide a single point of contact for this project
  • •demonstrate how they have managed incentive payments for participants in previous projects
Nice-to-have skills and experience
  • •recruit a balanced cross section from across central London and Greater London for each research round
  • •have the option to recruit couples

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • •Estimated timeframes for the work
  • •Breakdown of recruitment costs and incentives
  • •what contingency the supplier might have built in to their process to ensure recruitment
Assessment methods
  • Written proposal
  • Case study
Evaluation weighting

Technical competence






Questions asked by suppliers

1. Are you able to provide details about User Research testing RFP2 DWP?
Thank you for your question.

Our User Research testing RFP2 DWP was open from the 8th July 2016 -22nd July 2016, so this is now closed.
2. Please can you clarify that this RFP relates to research that isn't lab based and that RFP2 that's referred to will cover the lab sessions?
Thank you for your question.

I can confirm that this RFP is for the user research recruitment piece, the RFP2 (which is now closed) was our Lab based piece. However we wish the two bids to be complimentary as we would require the recruiter to recruit for lab sessions.
3. For this RFP1 DWP requirement, the skills and experience requirements suggest you are looking for someone to manage the recruitment of participants only. Is this correct or are you also looking for the winning agency to facilitate and run the testing sessions in which case what are your requirements around preparation of test materials and outputs following the testing?
Thank you for your question.

This requirement is to manage recruitment of research participants only.
4. One of the questions as part of this requirement is that the supplier is "able to tender for User Research testing RFP2 DWP" but in the Q&A you've stated that this is now closed. If we respond no to this question will this be ok or will it exclude us?
Thank you for your question.

It would not necessarily exclude you however it is preferable that you did tender for RFP2 DWP
5. Is there a specific area within London where the participants will be?
Thank you for your question.

No we would require a variety of participants from across London
6. Other than answering the yes/no questions listed, how do we submit pricing and other information with our response?
Thank you for your quesion.

At this stage of the process we are evaluating the suppliers on the answers to the yes/no questions. It will only be once we've shortlisted the suppliers that we send out a proposal which will have a pricing template on.