Ministry of Defence

CCT606 - Housekeeper Service Manager

Incomplete applications

2
Incomplete applications
0 SME, 2 large

Completed applications

19
Completed applications
18 SME, 1 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Wednesday 4 April 2018
Deadline for asking questions Friday 6 April 2018 at 11:59pm GMT
Closing date for applications Wednesday 11 April 2018 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Specialist role Service manager
Summary of the work The HOUSEKEEPER Service Manager will ensure the maintenance of live service through effective liaison between stakeholders and the managed service provider. The role manages change within the service, and addresses risks and issues as they arise. The role will also liaise with the accreditor of the service.
Latest start date Tuesday 1 May 2018
Expected contract length 200 days over 11 months. Option to extend for 2 months pending financial approval
Location South West England
Organisation the work is for Ministry of Defence
Maximum day rate £900 per day Ex VAT
£5.1K T&S LoL (for travel that is required outside of travelling to Corsham, Wiltshire)

About the work

About the work
Opportunity attribute name Opportunity attribute value
Early market engagement
Who the specialist will work with The specialist will work within a small mixed team of Civil Servants, military staff and contractors.
What the specialist will work on Within ISS Service Performance, the HOUSEKEEPER Service Manager provides assurance that the contracted deliverables of the service’s Managed Service Provider are being met. The Service Manager will provide support to ensure that live services are being maintained, and will also be responsible for coordinating change activity and ensuring that live service risks and issues are escalated as required. The role will also liaise with the accreditor, and provide a focal point for the management of risk within the wider team.

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place ISS, Building 405, Spur A1, Westwells Road, MOD Corsham, SN13 9NR
Working arrangements The role is office based within MOD Corsham, working a core 37 hour week. Some off-site visits to external stakeholders will be required, the majority being day trips although the occasional overnight stay might be required. Some flexible working is possible, and a MOD laptop can be made available to support an element of remote working provided business outputs are maintained. This will be at the discretion of the line manager.
The position reports to the Senior Service Manager for deployed services (a C1 Civil Servant).
Security clearance An SC security clearance is essential.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Must have a detailed knowledge of live service support of deployed CIS in an operational context. 40%
  • Must have working knowledge of change management processes for deployed CIS. 20%
  • Must have demonstrable experience as a risk practitioner and the use of Active Risk Manager. 15%
  • Must have a detailed understanding of relevant security policies (e.g. JSP 440). 10%
  • Must be able to represent MOD at governance meetings related to the service (e.g. chairing monthly management meetings and Change Advisory Board). 5%
Nice-to-have skills and experience
  • ITIL Foundation 2.5%
  • MSP Practitioner 2.5%
  • MOR Practitioner 2.5%
  • PRINCE2 Practitioner 2.5%

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many specialists to evaluate 3
Cultural fit criteria
  • Work as a team with our organisation and other suppliers, especially in a mixed military/civilian environment
  • Be transparent and collaborative when making decisions
  • Have a no-blame culture and encourage people to learn from their mistakes
  • Take responsibility for their work
  • Share knowledge and experience with other team members
  • Challenge the status quo
  • Be comfortable standing up for their discipline
  • Can work with clients with low technical expertise
Assessment methods
  • Work history
  • Interview
Evaluation weighting

Technical competence

60%

Cultural fit

10%

Price

30%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. The requirement reads as standing outside of IR35 legislation. Grateful if you could confirm the status of this specialist. The IR35 assessment is being processed. This will be confirmed as soon as possible.
2. Please can you advise if this role is inside or outside of IR35 Thank you The IR35 assessment is being processed. This will be confirmed as soon as possible.
3. What is the IR35 status for this task? The IR35 assessment is being processed. This will be confirmed as soon as possible.
4. Is this role assessed as inside or outside of IR35? The IR35 assessment is being processed. This will be confirmed as soon as possible this week.
5. Dear Sir / Madam, Please can you confirm whether this position is inside / outside IR35? The IR35 assessment is being processed. This will be confirmed as soon as possible.
6. Can the Authority please confirm the IR35 status of the role? The IR35 assessment is being processed. This will be confirmed as soon as possible.