Awarded to Redrock Consulting Ltd

Start date: Friday 1 June 2018
Value: £1,594,008
Company size: SME
Legal Aid Agency

LAA non-live environment hosting and portfolio support Database Administrators

3 Incomplete applications

1 SME, 2 large

5 Completed applications

4 SME, 1 large

Important dates

Tuesday 6 March 2018
Deadline for asking questions
Tuesday 13 March 2018 at 11:59pm GMT
Closing date for applications
Tuesday 20 March 2018 at 11:59pm GMT


Summary of the work
DBA support for non-live environments hosted on the Redcentric cloud platform. Additional input into/support for live hosting and other portfolio projects.
Latest start date
Tuesday 1 May 2018
Expected contract length
2 years
Organisation the work is for
Legal Aid Agency
Budget range
The maximum day rate payable is £750 (non negotiable).
It is envisaged the team will consist of between 2 and 4 resources.

About the work

Why the work is being done
LAA has moved its non-live environments to a cloud-based platform and requires DBAs to complete and support this transition and to ensure the benefits of this are realised. Input will also be required into the move of live environments to the cloud and other portfolio activities.
Problem to be solved
Support required to fully leverage the benefits inherent in a cloud platform.
Who the users are and what they need to do
As digital delivery staff and internal and external users, have access to systems that are consistent, robust and readily available.
Early market engagement
Any work that’s already been done
For the non-live environments, beta phase work has almost completed and the solution is transitioning to live service. The live hosting solution is at Discovery stage; other areas vary between not started and live.
Existing team
The team will be working with a mix of in-house and 3rd party supplier resources.
Current phase

Work setup

Address where the work will take place
LAA's Head Office at 102 Petty France, London, SW1H 9AJ.
Working arrangements
Team will need to be on-site in order to integrate with other staff members.
Security clearance
Baseline Personnel Security Check (BPSS) which must be dated within three months of the start date. See for further guidance. Some roles may require SC security clearance.

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Demonstrable experience of successfully delivering high transaction hosting/system support/development services to government departments, working in complex and highly regulatory environments.
  • Experience of dealing with complex systems and integrations.
  • Demonstrable experience of maintaining and spinning up/down flexible environments.
  • Experience of working with cloud-based hosting (must include AWS).
  • Demonstrable experience and understanding of Oracle, particularly eBS v11 & v12, IDAM solution and database versions 9 to 11.
  • Management of infrastructural changes (e.g., firewalls, loadbalancers).
  • Experience of working with full-stack based on Sparc Solaris (versions 8, 10, 11).
  • Experience of CDC.
  • Experience of managing background processes, including UniQBatch.
Nice-to-have skills and experience
  • Demonstrable experience of working in an agile delivery environment.
  • Prior experience of working with the LAA.

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Describe how you will ensure that LAA is supplied with high quality and appropriately skilled DBAs, whilst minimising LAA's effort in screening the proposed team members.
  • Explain how you plan to retain key resources for the duration of the contract.
  • Provide named individuals and CV’s to meet the requirements, demonstrating experience of working in agile multi-vendor teams.
  • Describe your approach to adding, replacing and rotating new team members, within a 2 week notice period, to the existing team without reducing the team’s velocity.
  • Describe your approach to delivering capability and ensuring that knowledge transfer is conducted.
Cultural fit criteria
Explain how you will work with the LAA to ensure successful outcomes and provide a brief example of when you have done this.
Payment approach
Time and materials
Assessment methods
Written proposal
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. We note "Experience of CDC" is required, to prevent any confusion with use of TLAs, could you state what CDC is an abbreviation for.
Oracles "change data capture" feature.