NHS Business Services Authority

NHS Business Services Authority (NHSBSA) - Transformation Programme

Incomplete applications

17
Incomplete applications
14 SME, 3 large

Completed applications

23
Completed applications
14 SME, 9 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Wednesday 7 March 2018
Deadline for asking questions Wednesday 14 March 2018 at 11:59pm GMT
Closing date for applications Wednesday 21 March 2018 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work The NHSBSA require resources to work across the organisations Digital Services, these resources will be primarily augmenting existing teams for the delivery of outcomes as required The NHSBSA require the ability to quickly secure resources.
Latest start date Thursday 19 April 2018
Expected contract length 2 years
Location North East England
Organisation the work is for NHS Business Services Authority
Budget range The contract will be capped at £6m ex VAT over the two year term.

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done The NHSBSA provides digital services to end users which over the next 2 years will contrinue to transform as well as create new user services with goals of - 80% Digital Transactions and a 50% Unit Cost Reduction. The work undertaken by the NHSBSA will transform service offerings and also establish new service offerings in line with the Government Digital Service Standards and Technology Code of Practice.
Problem to be solved Whilst the organisation has a core team of resources required to deliver services we also require resources to augment into the teams to overcome spikes in demand or specialist deliverables. The organisation is currently unable to do this in a flexible and timely manner. We are looking for a solution which enables access to resource to deliver specific short term outcomes across the programme. Outcomes would cover all areas of the delivery of digital services in line with GDS design. Specific outcomes will be agreed case by case with any supplier during the contract period.
Who the users are and what they need to do As a Service Manager for a NHSBSA service I need to access resources required to transform my service, so that I can build services around user needs which enable increased digital take up and subsequently a reduced transactional cost or a reduced cost to the wider NHS.

As a Service Manager I need to be able to access resources in a quick and efficient manner which would enable me to deliver service transformation when demand for resource is unpredicted or specialist and needed for only a small period of time.
Early market engagement NA
Any work that’s already been done The organisation has currently identified 11 service areas which will form the digital portfolio, there are a number of user needs or functions in each phase of the digital lifecycle (Discovery, Alpha, Beta).

Projects are currently being delivered using internal resource as well as services procured via CCS RM960 Contingent Labour ONE or CCS RM1043iii/RM1043iv for Digital Outcomes and Specialists.
Existing team The team is currently 90% NHSBSA internal resources (approx. 70 people) with some independent contract resources within the team (approx. 10 people) we also have other supplier arrangements for specific service deliveries. It is expected that all of our suppliers work in a one team ethos to deliver NHSBSA services.
This includes, Service Managers, User Researchers, User Experience, Front End Developers, Back End Developers, Technical Architects, Delivery Managers, Test, Information Security, DevOps, Data Analysts
Current phase Not applicable

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place Stella House
Newcastle

Hesketh House
Fleetwood
Lancashire

Eastbourne
Working arrangements Individuals will work as a part of the teams in place or form full teams, they will be viewed as part of the overall NHSBSA Digital Delivery Directorate with a one team ethos. The teams are co located and work following both Agile and Waterfall principles it is expected that any individuals will work in this way. Individuals will be expected to be on site 5 days per week unless otherwise agreed. Individuals will be expected to participate in team and organisational activities such as communities of practice to enable shared learning.

Individuals must comply with NHSBSA SHE policy's/procedures.
Security clearance Baseline Personnel Security Standard (BPSS)

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Experience of designing services in line with the Government Digital Service Standards, from initial discovery thorugh alpha, beta and ultimatley live. (3%)
  • Demostrate the ability of designing and delivering services which meet ITIL Service Intergration and Management standards (2%)
  • Delivery of projects following Agile governance (SCRUM) and PRINCE2 (2%)
  • Experience of working in a Public Sector environment with an understanding of Public Sector directives, including experience of applying the Government Technology Code of Practice (3%)
  • Ability to provide resources within 5 working days from agreement of delivery outcomes (3%)
  • Experience of working in a matrix co located delivery team and adapting to the culture of the organisation (2%)
  • Demonstrate experience of how resources have been deployed within an organisation and supported the deveopment of internal capability (leaving a positive legacy) (3%)
  • The supplier will be able to provide resources to perform the folloiwng roles within a projet as defined by GDS role descriptions (https://www.gov.uk/service-manual/the-team/what-each-role-does-in-service-team), including; (2%)
  • Project Manager
  • Business Analyst
  • Front End Development
  • Back End Development
  • User Experience
  • User Research
  • Technical Architecture
  • Solutions Architecture
  • Web Ops
  • Infrastructure Architecture
Nice-to-have skills and experience
  • Experience of delivering services which result in a reduction of the services transactioal/unit/running costs (4%)
  • Experience of transitioning services from physical infrastrcuture to cloud (3%)
  • Experience of using shared opensource components to design and deliver services (3%)

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 5
Proposal criteria
  • Approach and Methodology across discovery, alpha and beta (10%)
  • How the proposed solution ensures that resources are successfully enbedded (and measured) within the NHSBSA and form part of the wider NHSBSA Team (10%)
  • Value for Money - How the supplier will demonstrate good value for money to the NHSBSA (10%)
Cultural fit criteria
  • The NHSBSA have the following values and any supplier will be able to demonstrate the same values
  • Care - We care about how our customers and our people experience the NHSBSA (2.5%)
  • Drive - We are a force for good. We are brave and urgent in pursuit of our purpose (2.5%)
  • Ethical - Our conduct counts. We will operate ethically and in the best interests of the public. (2.5%)
  • Collaborative - We work together. We pursue and value collaboration with not only NHS Partners but all relevant organisations (2.5%)
Payment approach Capped time and materials
Assessment methods
  • Written proposal
  • Presentation
Evaluation weighting

Technical competence

60%

Cultural fit

10%

Price

30%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Are the questions in 'essential skills' aimed at the organisation itself or the experience of the individuals we can supply? Experience of designing services in line with GDS Standards, from initial discovery through alpha, beta and ultimately live. Demonstrate the ability of designing/delivering services which meet ITIL Service Integration and Management standards. Delivery of projects following Agile governance(SCRUM)and PRINCE2. Experience of working in Public Sector environment with an understanding of Public Sector directives, including experience of applying Government Technology Code of Practice. Experience of working in a matrix co located delivery team and adapting to the culture of the organisation. The questions are aimed at assessing the experience of the organisation’s ability in delivering outcomes and/or supplying individuals which can meet these requirements.

The expectation is that any individual(s) supplied to work as part of the Authority’s project/agile team may be directed by the Authority on a day to day to basis however the Supplier will ensure the individual supplied will have the necessary skills/experience to deliver the Authority’s requirements for that role/project in accordance with the supplying organisations standards, delivery methodologies, minimum quality/expertise, governance, code of conduct etc.

Where_the_Supplier_is_delivering_an_outcome_which_for_example_'requires_the_design_services_in_line_with_GDS_Standards' the_Supplier_will have the expertise and experience to deliver this outcome.’
2. Could you tell me how many people it is expected that a supplier will deploy on this project? The contract will provide resource across a number of projects under the Transformation Programme and the supplier must have the capability to provide all roles stated. To give an indication the usage over the past 8 months is:

Developer – 10 individuals
Tester – 7 individuals
Frontend Developer – 4 individuals
Business Analyst – 3 individuals
Project Manager – 3 individuals
Technical Architect – 3 individuals
Delivery Manager - 3 individuals
3. Is this work to replace what is currently done at DOH Washington on the EHIC services? No.
4. Are you looking for 1 supplier only? Yes
5. Are you looking to appoint a single supplier who can provide all of the resources or are you open to a supplier who can offer some of the roles? We are looking to appoint one supplier to provide all the roles set out in the Essential Skills and Experience section of the requirements.
6. Will people working on this project be considered inside or outside IR-35? This engagement is anticipated to be outside IR35.
7. Is it your expectation that we will write 100 words on our ability to provide each of the ten roles, listed as the final 10 criteria? Or are you expecting us to write one answer to the previous criterion describing how we will provide these roles and leave the last ten answers blank (or n/a) Bidders are required to write one answer only describing how you can provide these roles. You are not required to write 100 words for each role, just leave these blank or write n/a.
8. As there are already two routes to sourcing additional flexible resource ("Projects are currently being delivered using internal resource as well as services procured via CCS RM960 Contingent Labour ONE or CCS RM1043iii/RM1043iv for Digital Outcomes and Specialists.") - please could you tell us what they cannot currently deliver on or what you hope that this new contract will improve upon? We are looking for a continuation of the service provided by the current contract which the NHSBSA sourced via DOS in 2017. This contract has reached its total contract value hence why a new contract is required. It is anticipated this new contract will provide access to the right skills quickly and efficiently to support the delivery of outcomes for the NHSBSA's Transformation Programme.
9. Will the scores from Stage 1 (100 words against each essential criterion)carried over to Stage 2 (the shortlisting stage)? Yes, scores from the shortlisting stage will contribute to the overall score for Technical Competence.
10. The proposal states that the existing team contains approximately 10 “independent contract resources”. In the answer to question 2, the total number of contract staff supplied in the past 8 months is 33. How many man days you expect to retain a contractor for? The number of 'days effort' required for this contract will be determined by the requirements of the Transformation Programme. The NHSBSA's project teams will work with the successful supplier to determine the required resources to deliver the outcome(s) for their projects. These will then be agreed in individual statements of work.
11. What is meant by the term “shared open-source components”? These are open source components available to use by the NHSBSA. Examples include Government platforms such as Gov.UK Verify, Gov.UK Pay together community based components/software. This description also includes open source code contained within repositories such as GitHub.
12. Could you please advise around this questions, and what exactly you are looking for around each bullet point. It is only worth 2% but there are 11 boxes to complete so we just want to make sure we are addressing correctly - The supplier will be able to provide resources to perform the following roles within a project as defined by GDS role descriptions (https://www.gov.uk/service-manual/the-team/what-each-role-does-in-service-team), including; (2%) Project Manager Business Analyst Front End Development Back End Development User Experience User Research Technical Architecture Solutions Architecture Web Ops Infrastructure Architecture Bidders are required to write one answer only describing how you can provide these roles. You are not required to write 100 words for each role, just leave these blank or write n/a.

Please refer to question and answer number 7 for further clarification.
13. Please could you clarify how suppliers should use the predetermined Evidence Structure when answering Question 9 'Project Manager' through to Question 18 'Infrastructure Architect' Bidders are required to write one answer only describing how you can provide these roles. You are not required to write 100 words for each role, just leave these blank or write n/a.

Please refer to questions 7 and 12 for further clarification.
14. Can you kindly advise if there will be another procurement stage as part of this process? Stage 1 of the process is for the NHSBSA to evaluate bidder responses to the Essential Criteria and Nice to Have Criteria. The 5 highest scoring bidders from this stage will form the shortlist and will proceed to Stage 2. At Stage 2, the 5 shortlisted bidders will each submit a proposal (including price) and deliver a presentation. These will then be evaluated and the scores from Stages 1 and 2 will be added together to determine the successful supplier.

Please refer to the Crown Commercial Service's guidance for further information on how procurements are carried out via this framework.
15. Traditionally when submitting responses via DOS, suppliers are required to respond with 100 words against each bullet point in 'essential skills and experience'. Please could you give some guidance as to what we should write against the bullet point "The supplier will be able to provide resources to perform the following roles within a project as defined by GDS role descriptions (https://www.gov.uk/service-manual/the-team/what-each-role-does-in-service-team), including; (2%)"? Do we perhaps leave this one blank and then write 100 words against each of the bullet pointed roles underneath this? Bidders are required to write one answer only describing how you can provide these roles. For clarity, answer this Criterion only:
"The supplier will be able to provide resources to perform the following roles within a project as defined by GDS role descriptions (https://www.gov.uk/service-manual/the-team/what-each-role-does-in-service-team), including; (2%)"?

You are not required to write 100 words for each role, just leave these blank or write n/a.

Please refer to questions 7 , 12 and 13 for further clarification.
16. Would the Authority require a local account manager to help plan and manage resources? A local account manager is not a requirement of the NHSBSA. Bidders should determine for themselves if this role is required as part of their solution.
17. Will the candidates supplied by the successful bidder be required to undertake an interview with NHSBSA management prior to commencing a role? No, we expect the successful supplier to ensure the calibre and capability of any people to be placed within our organisation and teams.
18. You have responded to a question with "We are looking for a continuation of the service provided by the current contract which the NHSBSA sourced via DOS in 2017. " By continuation of service are you stating that you are expecting to continue with the existing service provider? No. We are looking to continue the service and the outcome of this procurement exercise will determine the successful supplier.
19. You have responded to a question with a probably resource profile (Developer – 10 individuals, Tester – 7 individuals, Frontend Developer – 4 individuals, Business Analyst – 3 individuals, Project Manager – 3 individuals, Technical Architect – 3 individuals, Delivery Manager - 3 individuals). Would all there resource be required on the 18 April the required start date, or is there the opportunity to ramp-up the staff engaged as required by NHSBSA? The resources quoted in this question are currently being provided or have been provided by the incumbent supplier. The NHSBSA does not require the successful supplier to continue providing these resources on/from 18 April 2018.
20. Can you confirm how pricing will be evaluated in this opportunity, will this be by day rate per role, with a variation on price based on experience level? At the next stage Price will be weighted at 30%. This is broken down as: Section 1 Roles (20%) and Section 2 Roles (10%). Section 1 includes Project Manager, Business Analyst, Front End Developer, Back End Develop, Delivery Manager, Tester, and Technical Architect. Section 2 includes Information Security, DevOps, Service Manager, User Researcher, Enterprise Architect, Data Analyst, User Experience. The total of the day rate per role for each section will be used to determine the cheapest which will attract the full weighting.