DVLA
Operational Cloud Service Support
6 Incomplete applications
5 SME, 1 large
4 Completed applications
4 SME, 0 large
Important dates
- Published
- Tuesday 27 February 2018
- Deadline for asking questions
- Tuesday 6 March 2018 at 11:59pm GMT
- Closing date for applications
- Tuesday 13 March 2018 at 11:59pm GMT
Overview
- Summary of the work
-
Support of AWS cloud hosted services using automation tools such as Terraform, Ansible.
Provision of 24/7 on call support for AWS Cloud hosted services.
Management of incidents and change via ServiceNow and JIRA.
Enablement of knowledge transfer and skilling up of DVLA personnel - Latest start date
- Monday 2 April 2018
- Expected contract length
- 12 Months
- Location
- Wales
- Organisation the work is for
- DVLA
- Budget range
- If Supplier proposal is based on day rates then maximum of £750 (including T&S). Supplier to propose payment approach.
About the work
- Why the work is being done
-
To enable a skilled DVLA team capable of supporting and managing all AWS hosted services on a 24/7 basis
DVLA currently have an operational support team responsible for management and support of a large number of services hosted with Amazon Web Services (AWS). As this team has a number of trainees in it, there is a requirement to bring skill levels up to an appropriate level over the length of the contract. - Problem to be solved
-
DVLA requires a service that provides;
Support of AWS cloud hosted services using automation tools such as Terraform, Ansible.
Provision of 24/7 on call support for AWS Cloud hosted services.
Management of incidents and change via ServiceNow and JIRA.
Enablement of knowledge transfer and skilling up of DVLA personnel (assessed on a fortnightly basis).
The skills/knowledge matrix can be provided upon request. - Who the users are and what they need to do
-
Service Hours of Support Monthly Availability
Strategic Card Payments 24/7/365 99.5%
Online Enforcement Payments 24/7/365 99.5%
Fitness to Drive 24/7/365 99.5%
VED Calc 24/7/365 99.5%
IEP Vehicles 24/7/365 99.5%
IEP Drivers (7 services) 24/7/365 99.5%
Vehicles Management
and Personalised Registration 7-7 Mon- Sat 99.5%
Cross Border Enforcement 24/7/365 99.5%
CIS Management / DSP Platform 24/7/365 99.5%
Common Image Service 24/7/365 99.5%
Office of Low Emission Vehicles 8am – 4pm Mon – Fri 99.5% - Early market engagement
- Any work that’s already been done
- Existing team
- Our existing team operate within the Application, Support & Infrastructure group and supports the Agency’s live IT environment.
- Current phase
- Live
Work setup
- Address where the work will take place
-
Driver & Vehicle Licensing Agency
A Block
Longview Road
Morriston
Swansea
SA6 7JL - Working arrangements
- Delivery of 24/7 on call cover.
- Security clearance
- Engineers must be SC cleared (SC letter confirmation)
Additional information
- Additional terms and conditions
- This service sits outside of IR35
Skills and experience
Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.
- Essential skills and experience
-
- Evidence of experience with AWS technologies and automation and configuration tools
- Evidence experience and knowledge of Ansible
- Evidence experience and knowledge of Terraform
- Evidence experience and knowledge of Python
- Evidence experience and knowledge of Rundeck
- Evidence experience and knowledge of Red Hat IDM
- Evidence experience and knowledge of Puppet
- Evidence experience and knowledge of ELK
- Evidence experience and knowledge of StrongSwan
- Evidence experience and knowledge of Spacewalk
- Evidence experience and knowledge of Nginx
- Evidence experience and knowledge of ServiceNow
- Evidence experience and knowledge of Atlassian Tools (BitBucket, JIRA, Confluence)
- Nice-to-have skills and experience
How suppliers will be evaluated
- How many suppliers to evaluate
- 15
- Proposal criteria
-
- Approach and methodology
- How the approach or solution meets user needs
- How the approach or solution meets your organisation’s policy or goal
- Cultural fit criteria
-
- Able to form effective relationships with people of all seniorities and job types
- Self-starters who inspire others to action
- Supporting enablement of in-house subject matter expertise, engaging with staff and creating an environment of knowledge sharing. This will be documented to ensure in-house expertise on completion of contract.
- Payment approach
- Time and materials
- Assessment methods
- Written proposal
- Evaluation weighting
-
Technical competence
65%Cultural fit
10%Price
25%
Questions asked by suppliers
- 1. The location mentions Swansea but is off-site working a possibility for this opportunity? If so, what would be the expectation of 'onsite' vs. 'offsite' working?
- As this Support Service also has Enablement of permanent staff built in to the requirements, there’s going to need to be a reasonable amount of on-site working. That may potentially taper off as the team gets more skilled but we would expect this to start as a minimum 75% on site and 25% off site to start.