Maritime & Coastguard Agency (MCA)

User Researcher - digital UK Ship Registration and Seafarer Training Certification and Medicals

Incomplete applications

4
Incomplete applications
4 SME, 0 large

Completed applications

11
Completed applications
10 SME, 1 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Thursday 22 February 2018
Deadline for asking questions Monday 26 February 2018 at 11:59pm GMT
Closing date for applications Thursday 1 March 2018 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Specialist role User researcher
Summary of the work We require a user researcher to support development teams in the delivery of digital services for ship owners and seafarers, internal and external users. Carry out user research and testing of user needs and the end to end service.
Latest start date Monday 19 March 2018
Expected contract length Up to 1 year
Location South East England
Organisation the work is for Maritime & Coastguard Agency (MCA)
Maximum day rate £500 (ex VAT). Travel & Subsistence for visits to other than MCA HQ (Southampton) will be paid in accordance with MCA policy

About the work

About the work
Opportunity attribute name Opportunity attribute value
Early market engagement
Who the specialist will work with Working with a small MCA project delivery team, Product Owners, external suppliers, stakeholders
What the specialist will work on Plan and carry out qualitative and quantitative user research with staff and end users of digital services for ship owners and seafarers, moving from paper-based to digital. Manage usability and accessibility testing. Review previous user research and prioritise feedback to ensure user needs are met and services are improved as we continue through Alpha and transition to Beta.

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place Maritime and Coastguard Agency, Spring Place, 105 Commercial Road, Southampton, SO15 1EG
Working arrangements Monday to Friday mainly from our head office in Southampton.
Some travel required to other locations to engage with business users (mainly Cardiff). Travel costs for visits to other sites will be met providing they are in line with government travel and subsistence policies.
Security clearance A minimum of BPSS (Baseline Personnel Security Standard) will be required.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Have experience of working in an agile development environment to create new digital products and services
  • Have experience of designing, facilitating and analysing a wide range of qualitative and quantitative user research methods
  • Have experience conducting user research for UK Government digital services
  • Have experience gathering user requirements for web based services
  • Have experience organising, executing and analysing usability testing
  • Have experience researching and assessing the requirement for assisted digital support
  • Have experience making recommendations based on user research, testing, analytics and feedback
  • Have understanding of strengths and limitations of different research methods
  • Ability to work with users and stakeholders at all levels
  • Have experience working to the GDS Service Standard
  • Have experience communicating findings to those new to user research/user experience
Nice-to-have skills and experience
  • Knowledge of accessibility standards
  • 1 years' experience of user research within Government

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many specialists to evaluate 3
Cultural fit criteria
  • Work as a team with our organisation and other suppliers
  • Balance pragmatism with quality outcomes
  • Share knowledge and experience with other team members
Assessment methods
  • Work history
  • Interview
Evaluation weighting

Technical competence

65%

Cultural fit

15%

Price

20%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Can the authority please confirm the IR35 status of this role? MCA would conduct these checks with the successful supplier, but expects it to be the case that the role is outside IR35.
The framework guidance states the following:

"If you need a digital specialist:
You can only use the Digital Outcomes and Specialists framework for workers who meet the rules for working off-payroll (known as ‘outside IR35’). You’re responsible for checking whether workers meet the rules. "

Link to the guidance:
https://www.gov.uk/guidance/digital-outcomes-and-specialists-buyers-guide
2. Can you confirm if this role falls inside or outside of the off-payroll working regulations (IR35). Thank you MCA would conduct these checks with the successful supplier, but expects it to be the case that the role is outside IR35.
The framework guidance states the following:

"If you need a digital specialist:
You can only use the Digital Outcomes and Specialists framework for workers who meet the rules for working off-payroll (known as ‘outside IR35’). You’re responsible for checking whether workers meet the rules. "

Link to the guidance:
https://www.gov.uk/guidance/digital-outcomes-and-specialists-buyers-guide
3. Can you confirm if there is an incumbent in post or if this is a new role? This is a new role, although some level of user research has been carried out previously by an external supplier.
4. Would there be flexibility to work remotely for two days a week? There will be a need to attend specific locations for user research, workshops, etc. However, a level of flexibility may be appropriate for office based tasks such as analysis, and desk-based work.