Home Office

C11383 Home Office Interim Services Support for HOF based services

Incomplete applications

Incomplete applications
1 SME, 2 large

Completed applications

Completed applications
6 SME, 4 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Tuesday 27 February 2018
Deadline for asking questions Tuesday 6 March 2018 at 11:59pm GMT
Closing date for applications Tuesday 13 March 2018 at 11:59pm GMT


Opportunity attribute name Opportunity attribute value
Summary of the work Support and ongoing development of 7 Home Office Forms based services.
Latest start date Monday 2 April 2018
Expected contract length Up to 2 years.
Location No specific location, eg they can work remotely
Organisation the work is for Home Office
Budget range

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done A number of services require support cover for the short to medium term.
Problem to be solved 7 services across the Home Office require support and ongoing development. These services are:
UKVI Complaints;
Biometric Residence Permit/Card;
Firearms Licensing support;
UKVI Tenancy;
GRO Certificate Enquiries;
Report Online Terrorist Material; and
Landlords Checking Service.

Pricing: we have indicated fixed price but T&M may be appropriate for some business change elements so the appropriate pricing mechanism will be selected for each statement of work.

Security: While developing these services does not require a security clearance beyond BPSS, access to the production environment (and therefore all deployments) will only be able to be performed by someone with SC.
Who the users are and what they need to do The users of the systems vary depending on the service in question.
Early market engagement
Any work that’s already been done The services in question are all either in Live or Public Beta.
Existing team The supplier will be required to work with a project manager from one or more of the DDaT portfolios or functions within the Home Office. It may also be necessary for the supplier to interact with the Home Office business area that is responsible for the service.
Current phase Live

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place Any UK/EU location. Access to development environments will be via VPN.
Working arrangements The supplier will be responsible for providing support for the services during the hours of 9am-5pm on weekdays (exc bank holidays). This will primarily performed on the supplier's premises, with occasional visits to Home Office sites for meetiings and service reviews. No expenses will be paid by the Home Office for these visits.
Security clearance BPSS will be required for any supplier staff who work on the services. There may be specific service/environments that require CTC clearance (these will be identified at a later date). Production environment access will require SC clearance.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions T&S policy

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Experience of developing nodeJS applications
  • Experience of designing and building applciations to a strict 12 factor app pattern
  • Experience of designing, building and deploying using Kubernettes and Docker
  • Knowledge of the Home Office Forms framework (or similar nodeJS forms frameworks)
  • Experience of building/managing microservices architecture to a strict 12 factor app pattern
  • Capabilities in user-centred design
  • Weighting for Essential Skills and Experience is 24%
Nice-to-have skills and experience

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 3
Proposal criteria
  • Technical Expertise
  • Flexibility in scaling down (to reduce services scope quickly)
  • Support flexibility (ability to expand cover on specific services)
  • Ability to deliver business change on demand
Cultural fit criteria
  • Seek to perform above any set SLAs (rather than just meeting them).
  • Proactively support (identifying potential improvements/updates) and excellent responsiveness to business requests
  • Demonstrate how data will be used to drive improvement.
Payment approach Fixed price
Assessment methods
  • Written proposal
  • Work history
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. What are the current programme arrangements? Is there a team supporting and developing at present? The current support team, a mixture of civil servants and contracted managed service specialists, are due to finish providing support as this contract begins. There is some scope for hand-over of domain knowledge, but none for technical understanding, which will be required to be picked up from the available documentation.
2. Is there a requirement for end user support? There is no requirement for end-user support. All user support is currently provided by the existing business service areas.
3. Is the outcome outside IR35? Using the HMRC guidance, we have assessed the services required to meet the project deliverables and have deemed the requirements are outside IR35. Provided the Service Providers adhere to HMRC guidance then the consultants delivering the service should remain compliant with IR35 regulations.
4. Given GDS's post live requirement is to run digital services to make sure they're sustainable in the long term and we keep improving them. so is the expectations for supplier to do UR/UX/Content changes etc or will there will be support from HomeOffice. We expect the successful supplier to be able to provide all the skills required to improve the service when requested. This may include the need for User Research, Interaction Design and Content Design. The cost of each of these skills should be detailed within the rate card.
5. Without having sight of the delivery roadmap it is difficult to ascertain the size of Agile development team required. Are you able to provide an indication based on current numbers? This current demand for support is being covered by a team of 1.5 developers and a tester.
There is no current roadmap for development. We are asking for a rate card for the skills that would be necessary to carry out any service improvement work as/when it is identified.
6. Within the opportunity evaluation guidance, the technical competence score has a 74% weighting. There seems to be a final question here which is "Weighting for Essential Skills and Experience is 24%" Please can you clarify that this question should read 74%, whether this needs an answer, or where the further 50% will come from Thank you Apologies, this 'essential skill' is just advisory and won't be scored. Please just respond positively but don't provide a 100 word response. The technical weighting is split across the essential skills (24%) and the proposal (50%). The 50% weighting will be spread across the proposal criteria during stage 2.