Foreign and Commonwealth Office Digital transformation unit

Digital user researcher to assess impact of GOV.UK worldwide navigation changes

Incomplete applications

8
Incomplete applications
8 SME, 0 large

Completed applications

5
Completed applications
4 SME, 1 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Thursday 15 February 2018
Deadline for asking questions Monday 19 February 2018 at 11:59pm GMT
Closing date for applications Thursday 22 February 2018 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Specialist role User researcher
Summary of the work User research for GOV.UK content and navigation intended to support UK nationals abroad
Latest start date Thursday 8 March 2018
Expected contract length 2 weeks with potential for extension
Location London
Organisation the work is for Foreign and Commonwealth Office Digital transformation unit
Maximum day rate £650 per day

About the work

About the work
Opportunity attribute name Opportunity attribute value
Early market engagement User testing was conducted prior to launching the new navigation for a small selection of countries.
Who the specialist will work with The FCO's digital transformation unit is a small team, and on the digital side you'll be working primarily to the GOV.UK content editor, but also a product manager and consular digital lead.
What the specialist will work on Plan and carry out user research with staff & customers for GOV.UK content, with a particular focus on impact of navigation changes including gov.uk/world pages in helping UK nationals abroad find what they need find and recruit research participants who are potential and past users of GOV.UK pages for UK nationals abroad
Identify and prioritise user requirements for thiscontent and provide recommendations on any further changes to GOV.UK navigation.
plan ongoing research that can be carried out by the project team after the contract has finished.
test assumptions about users and the GOV.UK site
answer specific questions about user needs

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place Work will be done primarily in the FCO's London office in King Charles Street London. There is an expectation that field research will take place meaning that some work will be carried out off site. It is not expected that international travel will be required to support this research.
Working arrangements The individual will be expected to work to schedules set out by FCO and to participate in daily meetings to report on progress and next steps. Reporting research findings to a number of FCO forums will be required.
Security clearance FCO offices are secure buildings and ideally the specialist would have SC clearance. If they do not, the candidate will need to be accompanied within the building.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Demonstrable experience in planning and scoping user research (15%)
  • Demonstrable experience in creating manageable user stories (5%)
  • Demonstrable in locate, schedule and interview research participants (10%)
  • Demonstrable experience in conducting remote research with international users (UK nationals based overseas) (10%)
  • Demonstrable experience in creating a plan and methodology for ongoing research that can be implemented by a project team (10%)
  • Demonstrable experience in identifying user needs which can easily be translated into recommendations where further technical changes are required (10%)
Nice-to-have skills and experience
  • Demonstrate user research on GOV.UK
  • Research for following a change to an existing website

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many specialists to evaluate 3
Cultural fit criteria
  • Demonstrable experience of working with technical and non-technical staff to understand requirements (5%)
  • Demonstrable experience of quickly joining teams and understanding their needs (5%)
  • Demonstrable experience of experience working in an agile manner (5%)
  • Demonstrable experience of performing user research with staff users (5%)
Assessment methods
  • Work history
  • Reference
  • Interview
Evaluation weighting

Technical competence

60%

Cultural fit

20%

Price

20%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Hello, please could you confirm the IR35 status The FCO shall consider whether a handover period can be inserted into the contract which enables the FCO to buy a service (linked to milestones and/or sprints) rather than resources, which remain inside the scope of IR35.
Further discussions shall take place on this with the successful supplier at the appropriate stage of the procurement.
2. Is there an incumbent already in the role? No there is currently no one in this role.
3. Is the 8th March the absolute starting date? it is in the middle of the week, and due to the short term contract, we were wondering if it was possible to start the week after? We are working towards a strict deadline for the work to commence. We want the successful candidate to start work as soon as possible (within procurement guidelines) This is why the work starts on this date.