Her Majesty’s Passport Office

Digital Developer Team

Incomplete applications

Incomplete applications
3 SME, 4 large

Completed applications

Completed applications
6 SME, 6 large
Important dates
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Published Thursday 15 February 2018
Deadline for asking questions Thursday 22 February 2018 at 11:59pm GMT
Closing date for applications Thursday 1 March 2018 at 11:59pm GMT


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Summary of the work A team of Big Data Developers for both Front End and Back End Development, experienced in using Java and/or Scala. This will include Technical Leads and an Agile Business Analyst to support HM Passport Office’s Transformation Agenda.
Latest start date Thursday 3 May 2018
Expected contract length Up to 2 years (24 months)
Location London
Organisation the work is for Her Majesty’s Passport Office
Budget range

About the work

About the work
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Why the work is being done HM Passport Office's contracts with existing strategic partners are coming to an end during 2019. Digital Services and Platforms need to be ready to take over all hosting and application processing by then.

HM Passport Office’s data will be stored in the cloud in POLE format allowing easy reporting and the potential to share information securely across government where permitted. This will be delivered by the Data Platforms project utilising the HO Common Data Platform.

Digital Application Processing (DAP) is responsible for building the capability to deliver in-house case working, workflow and checking to support the processing of passport applications.
Problem to be solved To achieve HM Passport Office’s Transformation agenda by 2020, our digital services need to introduce risk-based approaches to application assessments, resulting in automated checks of low risk applications and more time for in-depth examination of higher risk cases. All HM Passport Office data is to be hosted on the HO Common Data Platform.

By 2019 a new service will be required for application processing which meet users’ needs and transforming HM Passport Office data into the POLE format.
Who the users are and what they need to do As a user HM Passport Office needs a system that automates passport applications where safe and practical to do so.

As a user data needs to be stored in an accessible format that meets the requirements of all consumers.

So that HM Passport Office can achieve its transformation agenda and 2019 contract objectives we need to build the capability to deliver an in-house case working, workflow and checking capability to support the production of passport applications and a common data platform for all HM Passport Office data sets.
Early market engagement
Any work that’s already been done
Existing team We expect the Team to work collaboratively with existing suppliers and project teams who are also transforming HM Passport Office’s business processes/applications.
Service design and development must align with HM Passport Office’s strategic technical architecture and technologies.
Current phase Alpha

Work setup

Work setup
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Address where the work will take place Westminster, Victoria.
Initially based in Clive House for training, then some remote working may be possible
Working arrangements There may be an occasional need to attend our other office in Croydon/Aldershot. When team members are required to attend additional offices expenses for exceptional travel authorised outside of Central London this will fall under the Standard Government Terms and Conditions for Expenses as covered in the DOS Contract.
Security clearance A minimum of SC clearance is required for this role. HM Passport Office will support the clearance process. There may be a need for ‘DV’ Clearance within this team and team members must be willing to undergo DV clearance if required.

Additional information

Additional information
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Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
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Essential skills and experience
  • Experience in providing application support and fault diagnostics to public-facing web services
  • Experience providing support to complex cloud-based applications using the following technologies: Java, Javascript (Node.js), RabbitMQ, Kibana, and Grafana.
  • All Team members must meet the essential criteria as set out GDS job description requirements for the roles quoted.
  • Big Data Developers specifically must Have demonstrable experience of mapping source and target data models, identify gaps, data cleansing, schema modelling (Relational/XML/JSON).
  • Big Data Developers specifically must Experience in delivering big data solutions using leading Hadoop distributions like Hortonworks, Cloudera.
  • Big Data Developers specifically must Have demonstrable experience of successful design, implementation and migration of relational databases to Big data based data stores utilising Amazon AWS.
  • Front End Back End Developers specifically must Have significant experience in using Java and/or Scala to transform legacy services in an Agile environment.
  • Front End Back End Developers specifically must Have demonstrable hands-on experience of several of the following systems (not necessarily all) Kafka,Apache Nifi,Big Data,Hadoop,HBase,Graph Database,Map Reduce, Java,Python,Micro services,Elasticsearch,Git,Jenkins,Bash Scripting and Linux
  • Front End Back End Developers specifically must Experience in designing and building API with SOAP and REST.
Nice-to-have skills and experience
  • Looking for a supplier who can provide an integrated team with experience of working with other contractors, and is able to work with other teams to achieve agreed objectives
  • Experience providing incident support and contributing to problem management and ITIL -based service management
  • Experience using Jenkins and/or continuous integration
  • Demonstrable experience of successfully and collaboratively working, coaching and sharing knowledge with client teams, particularly those with limited agile development experience.

How suppliers will be evaluated

How suppliers will be evaluated
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How many suppliers to evaluate 3
Proposal criteria
  • Technical solution
  • Approach and methodology
  • How the approach or solution meets user needs
  • How the approach or solution meets your organisation’s policy or goal
  • Estimated timeframes for the work
  • How they’ve identified risks and dependencies and offered approaches to manage them
  • Team structure and succession planning
  • Value for money
  • Evidence of ability to provide high quality professionals
Cultural fit criteria
  • Work as a team with our organisation and other suppliers
  • Take responsibility for their deliverables and work
  • Be transparent and collaborative when making decisions
  • Share knowledge and experience with other team members and HM Passport Office staff
Payment approach Time and materials
Assessment methods
  • Written proposal
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




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