Awarded to Badenoch & Clark

Start date: Monday 30 April 2018
Value: £65,000
Company size: large
NHS Leadership Academy (part of Health Education England)

Discovery (and support to subsequent procurement) for a talent management IT system for the NHS

6 Incomplete applications

6 SME, 0 large

14 Completed applications

10 SME, 4 large

Important dates

Thursday 15 February 2018
Deadline for asking questions
Thursday 22 February 2018 at 11:59pm GMT
Closing date for applications
Thursday 1 March 2018 at 11:59pm GMT


Specialist role
User researcher
Summary of the work
Deliver the discovery process to define a talent management IT system for the NHS in England inc. business requirement and corresponding technical specification (inc user research); evaluate possible solutions; develop paper and deliver/socialise discovery findings and alpha specifications; support any subsequent procurement. Support work to identify a short term MVP.
Latest start date
Monday 19 March 2018
Expected contract length
likely 3-6 months
No specific location, eg they can work remotely
Organisation the work is for
NHS Leadership Academy (part of Health Education England)
Maximum day rate

About the work

Early market engagement
Some early discovery has been undertaken by HEE (and will be shared with the specialist once appointed). It is quite headline and focuses largely on describing the national context (the implementation of the NHS National Talent Management Strategy, of which this work is a part), the overarching business need, an NHS TM operating model based on good practice in other industries, some proposed underpinning principles (do's & don'ts) for an NHS TM system and some very basis market research into popular TM IT systems. This work was conducted primarily as a desk-based piece of research and involved minimal actual engagement with potential customers (NHS organisations) or other stakeholders.
Who the specialist will work with
The National Head of Talent Management (TM) and other national TM team members at the NHS Leadership Academy, staff within the network of NHS Local Leadership Academies, other colleagues from the coalition of NHS organisations that together make up the NHS's pilot Regional Talent Board (including HEE, NHS England, NHS Improvement, provider trusts and clinical commissioning groups) who are either users or customers of the proposed TM IT system.
What the specialist will work on
Support to the National Talent Management Strategy by completing the discovery process for a talent management IT system for the NHS in England: clearly define the business requirement and corresponding technical specification (inc user research); evaluate both possible existing solutions already in the NHS and possible options to purchase an 'off the shelf' solution; develop paper and prototypes for research, deliver/socialise discovery findings and alpha phase specifications; support any subsequent procurement and supplier selection process; in parallel support work to identify an MVP to support the pilot in the Midlands & East.

Work setup

Address where the work will take place
The Academy is based primarily in central Leeds and much of the engagement work required to capture the requirements will take place in the Midlands and East of England. Remote working will be considered. If not in or near Leeds, then the supplier will need to be prepared to spend time in Leeds from time to time. The specialist(s) will need to work as needed with:
- The national talent management team and Academy digital teams in Leeds
- a range of colleagues based in the Midlands & East and London
- Users, at locations appropriate to conduct research
Working arrangements
It will be important for the specialist to spend time with the National Head of TM early in the project and then at regular intervals (e.g. fortnightly) and provide regular (e.g. weekly) updates. They will need to meet other colleagues as required, predominantly in the Midlands/East of England region, perhaps London also; other than by exception this will be in NHS premises that are free of charge to use. Expenses and rates must be declared in advance of starting and approved before travel by the National Head of TM.
Security clearance
Not expected to be required.

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Have experience in conducting GDS aligned research discovery.
  • Have experience designing prototypes for research.
  • Have experience writing Alpha phase specifications.
  • Ensure the discovery draws on relevant best practice from other industries.
  • Have experience of co-designing a solution with a wide range of business end users.
  • Have experience of translating and addressing business needs through the innovative design and deployment of technology.
  • Have an understanding of best practice as regards the confidentiality and data protection of public information.
Nice-to-have skills and experience
  • Demonstrate an understanding of talent management and how technology can support high quality talent management practice
  • Demonstrate a track record of working with the NHS.

How suppliers will be evaluated

How many specialists to evaluate
Cultural fit criteria
  • Work effectively as part of a multidisciplinary team and across a variety of stakeholders.
  • Stand up for the needs of the user and champion the agreed business need.
  • Work well with autonomy and have the integrity to be trusted to progress their own work without close supervision.
  • Work inclusively with users, stakeholders and research participants.
  • Challenge poor practice.
  • If short listed be prepared to undertake a short phone interview with a member of the National TM team.
Assessment methods
  • Work history
  • Interview
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Please can I arrange a conference call to discuss this project
Hi. The requirements of the procurement process via the Digital Marketplace require us to ensure that all suppliers have access to the same information about the work, so for this reason I'm afraid it won't be possible to arrange individual phonecalls with potential suppliers. Please could you submit any/all questions you might have and we'll do our best to ensure they are all answered as fully as possible via the portal and everyone can see them?
2. How often will the specialist be required to visits sites in the Midlands and east of England?
We don't have a fixed schedule in mind but there will be attendance at some of the regular meetings that take place in relation to existing regional talent board work streams - probably one every 3-4 weeks or so. We will also want the supplier to a) do quite a lot of user/stakeholder engagement and b) investigation and evaluation of where NHS organisations (e.g. hospital trusts) are already using some sort of TM system. The former can be via phone/skype but we'd expect some face to face too and the latter would likely require site visits - maybe 6-8 total?
3. If the specialist isn't based close to Leeds, will travel expenses to the Leeds site be covered by the NHS?
Yes, although we would probably also seek to use VC/conf calls to mitigate travel costs as appropriate, and travel costs/expenses would be in line with HEE policy.
4. Hi, a role very similar role to this was advertised on DOS a couple of weeks ago. Is this the same role re-advertised, a different role or an additional requirement to the role previously advertised? Thanks
this is a new requirement. It would be interesting to see what else has been advertised that looks similar if you can share the details.
5. What is the budget for this work?
We are working on the assumption that the cost of designing, procuring and implementing a TM IT system on the scale we envisage is likely to require an OJEU level piece of procurement. We wold want to co-design the most effective discovery we can with the specialist supplier we appoint so at this stage we don't have a specific view of how many days and what cost/budget that might mean. We also hope that any supplier maybe able to stay with the work to support any subsequent procurement. Accordingly we will do our best to remain flexible re budget.
6. Hello, please could you confirm the IR35 status and if there is an incumbent in the role.
We do not intend to employ the Specialist through standard staff payroll.
We expect to engage through an intermediary agency who will cover the Specialists tax and NI obligations. There is no current incumbent in post.
7. What is the IR35 status of the role?
We do not intend to employ the Specialist through standard staff payroll.
We expect to engage through an intermediary agency who will cover the Specialist's tax and NI obligations.
8. How often will the specialist be expected to be onsite in Leeds?
Probably a few days over the first month or so of the work - to ensure they are fully briefed and there is clarity about the work. There may subsequently be a need for periodic update meetings e.g. every few weeks or other 'set piece' meetings and towards the end of the discovery process our assumption is that there will be a need to spend more time again with the core talent management team so as to finalise and sign off the discovery and shape a high quality ITT that can be taken into a procurement process.
9. Is this role deemed to be inside or outside of the IR35 regulations?
We do not intend to employ the Specialist through standard staff payroll.
We expect to engage through an intermediary agency who will cover the Specialist's tax and NI obligations.