HM Courts and Tribunal Service (HMCTS)

HMCTS Civil, Family and Tribunals (CFT) Projects-Tribunals Service

Incomplete applications

Incomplete applications
2 SME, 4 large

Completed applications

Completed applications
4 SME, 7 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Tuesday 13 February 2018
Deadline for asking questions Tuesday 20 February 2018 at 11:59pm GMT
Closing date for applications Tuesday 27 February 2018 at 11:59pm GMT


Opportunity attribute name Opportunity attribute value
Summary of the work The Tribunals projects will allow many appeals to be dealt with online without legal representation and will introduce a new way of lodging and progressing tribunals cases coupled with a move from face to face hearings to telephone/virtual hearings where appropriate.
Latest start date Tuesday 1 May 2018
Expected contract length 2 years. SoWs will be issued based on Sprint Plans and backlogs, typically for a 3-6 month duration
Location London
Organisation the work is for HM Courts and Tribunal Service (HMCTS)
Budget range The anticipated Development service will consist of multiple teams , each team consisting of but not limited to, User Researchers, UX and Content Designers, Business Analysts, Delivery Manager/Scrum Master, Front End Developers/ Back End Developers, Technical Leads, Dev-Ops and QA's. HMCTS is targetting a total blended day rate of £700.

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done HMCTS is undergoing an extensive reform transformation enabled by a technology work stream. Civil, Family and Tribunals (CFT) is one of the programmes of work enabling the transformation. Current HMCTS services are typically supported by high-volume, paper based processes. The CFT Programme’s main technology objective is to develop efficient, proportionate and accessible digital services delivering access to justice via appropriate modern channels. These digital services are being developed within a coherent architecture which maximises reuse across the services.
Problem to be solved The Tribunals division require a digital service to support the proposed themes - the Immigration and Asylum (I&A) tribunals service and continue to reform the Social Security and Child Support (SSCS) tribunal - delivering a Digital by Default solution. It will allow many appeals to be dealt with online and will introduce a new way of progressing tribunals. The project will make use of new and innovative technology to encourage and support parties to reach resolution earlier in the tribunals procedure.
Who the users are and what they need to do As well as citizens (over 500k users per year), key stakeholders in both services are other government departments (OGD), for example DWP for SSCS and Home Office for I&A. There is a need for a holistic platform to enagage with OGD's. There is also involvment of the HMCTS adminstration and independent judiciary in the service design for both jurisdictions (please note admin and judicial digital applications are not within scope of this tender as they are being developed by a common component teams).
Early market engagement HMCTS ran a pre-market engagement at 102 Petty France on 9th February.
The purpose of the early market engagement was to confirm if the Buyers understanding of the requirements were suitable for Suppliers with limited knowledge of the project.

HMCTS Presentation…

Questions noted and answers are located here…
Any work that’s already been done The SSCS service (team 1) is currently in private beta for a number of services and expects to move into public beta in summer 2018-with further themes/products (e.g. online resolution) planned throughout the next 12 months. The I&A service (team 2) is moving Discovery phase of the project but is expected to re-use much of the SSCS learning and technology where applicable.
This tender will focus on:
*moving SSCS through their remaining themes to work to deliver an end-to-end service by March 2019.
*start the I&A service (utilising existing research and product delivery) for an end-to-end service in March 2020
Existing team The team is a blend of internal staff and external contractors/consultants from a range of suppliers. The SSCS team includes user experience, content design, research and Business Analysis roles, each with a primary alignment to one of the functional themes whilst also supporting colleagues working on the other themes. The development function is provided by one supplier and consists of front and back end development and technical leads. The team also consists of Service and Project Management, a Solution Architect and a Delivery Manager. The current Supplier's "Development Service" contract currently delivering SSCS is ending in May 18.
Current phase Beta

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place Locations; 102 Petty France, London, SW1H 9AJ and HMCTS Birmingham, B16 6TZ (some UK Travel may also be expected) The authority may consider suppliers hosting project teams at their own premises. Any benefits offered by suppliers in this scenario should be reflected in the value for money section of the written proposal.
Working arrangements The Service is being delivered against the GDS Service Manual using SAFe.
SoW/Work-Orders will be issued to define the development outcomes of each project phase.
The suppliers team will initially be required to work onsite at the base location working a (5) day week.
For works performed at a non Base location (or the supplier's own premises) and London (outside of the M25), all reasonable travel and expenses costs shall be met in accordance with the rates set out in the MoJ travel and subsistence policy. All expenses will require prior approval from HMCTS.
Security clearance Baseline Personnel Security Check (BPSS) or higher, which must be dated within three months of the start date. See for further guidance.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions All expenses shall adhere to the Ministry of Justice standard Travel and Subsistence policy. Expenses to Base Location of works will not be paid, nor expenses within London M25 location.

The HMCTS Reform Programme is currently located in London, however there is a desire for the Programme and the BAU capability to create a Technology Hub in Birmingham. The winning suppier would be expected to fully cooperate with the desired outcome of delivering services within the two hubs. Expenses will not be paid to and from either location.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Demonsratable ability (including references) to scale up development teams quickly to meet customer demand eg, scaling to delivery through to private and public beta (2%)
  • Evidence in the ability to work with other teams developing common components for reuse to a high standard (2%)
  • Evidence of deploying two multi-disciplinary teams in two locations; minimum 3 years experience each, by May 2018. (2%)
  • Demonstrable experience in implementing software using the following development practices and processes; domain-driven design (DDD), Behaviour-driven development (BDD) and Test-driven development (TDD) (2%)
  • Experience of handing over working/live services to buyer teams and/or other supplier teams – e.g. developing buyer capability and capacity and maintaining an exit strategy/handover (2%)
  • Evidence the resources proposed have expertise operating DevOps and continuous integration/ deployment principles. E.g. Jenkins, Terraform, Docker. Knowledge of Azure PaaS and SaaS (2%)
  • Evidence the resources proposed have knowledge of full tech stack: ExpressJS, CSS3, html5, SASS, Javascript, Java 8, Spring Boot, PostgreSQL, Redis (2%)
  • Evidence the resources proposed technical expertise in integration technology (API's, protocols and standards), particularly developing and maintaining micro-services architectures - e.g. RESTful APIs using JAX-RS and AMQP (2%)
  • Demonstrable experience of delivering complex transformation programmes, working in multi-supplier teams, managing cross stream/team dependencies,and planning with agile teams to articulate detailed delivery plans e.g. in 3-6 month blocks(2%)
  • Experience of agile testing/QA strategies and automation and tools. e.g. Building unit, integration, functional/non-functional tests using the following (or similar)Codecept.js (Jasmine,Karma,Protractor),Saucelabs,Mocha/Chai,Zap,Dependency Check,Node Security Platform,Gatling (Scala),,Pa11y (2%)
  • Evidence the proposed have extensive experience in User Research, User Experience, and Content Design to deliver ongoing user needs throughout a product lifecycle (GDS discovery, alpha, beta and live)(2%)
Nice-to-have skills and experience
  • Evidence the resources proposed are able to demonstrate an understanding of applying appropriate security controls within a complex digital transformation (1%)
  • Experience in online dispute resolution and or, asynchronous and synchronous communication design would be advantagous (1%)
  • Experience of working on platform as a service (PaaS) e.g. Azure Cloud Native Platform desirable (1%)
  • Have experience of working on three or more digital by default government services with high transaction volumes (100k p/a) and meeting digital by default service standard criteria (1%)

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 5
Proposal criteria
  • Propose how you will work with other teams developing common components for reuse:how they communicate requirements and work with those teams to ensure consistency and commonality in delivering these (3%)
  • Describe any potential risks and dependencies and how you’ll manage them across the project (3%)
  • Describe how you deliver outcomes, measure and manage quality, speed of delivery to ensure continuous improvement - all across the whole project.(3%)
  • Describe your suggested I&A Approach to alpha and beyond (4%)
  • Describe your suggested SSCS Approach to moving to Public Beta (4%)
  • Propose your approach ensuring that knowledge transfer is conducted during handover of project outputs to the HMCTS BAU maintenance team (3%)
  • Provide three referenceable client focussed case studies where your company have provided the desired service capability; please identify the proposed team member(s) that were part of the delivery team. (4%)
  • Describe your suggested support models for private beta & public beta (3%)
  • Describe how will you provide high quality and appropriately skilled team specialists. Explanation of how you recruit and evaluate the technical competence of your people. (3%)
  • Proposed team structure and provide named individuals and cv's to meet the initial 2 teams required in May (3%)
  • Ability to scale up development teams quickly to meet customer demand, eg scaling the IAC team to deliver through private and public beta. (3%)
  • Explain your overall agile Development Approach and Delivery Methodology- GDS digital by default, agile at scale, TDD/BDD, automation, CI, CD - Include how you’ll manage the work and maintain quality(3%)
  • Explain the Value Proposition; value for Money, how the proposal will optimise costs, and generate savings. Demonstrate how discounts will be linked to volume and duration (5%)
Cultural fit criteria
  • Explain the approach for working with multi-vendor teams across multiple projects at different locations (2%)
  • Explain how you will ensure collaboration at all levels of the project and programme delivery between users, team members, and management. Give examples of where you have taken this approach(3%)
Payment approach Time and materials
Assessment methods
  • Written proposal
  • Case study
  • Work history
  • Reference
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. What phases of the lifecycle are the work in? SSCS-Private Beta, IAC-Discovery
2. Can you provide some clarification on the question, "Demonstrable ability (including references) to scale up development teams quickly to meet customer demand e.g., scaling to delivery through to private and public beta (2%)". Are you looking for evidence of scaling a project from Discovery to a private/public Beta or between a private and public Beta? HMCTS are seeking suppliers that can truly evidence their previous delivery capability, hence HMCTS require the name/contact of a reference.
3. In a number of questions you have asked for evidence. Are you looking for one or multiple examples? Please provide the most relevant examples, suppliers will be evaluated on quality not quantity
4. When providing evidence would it be appropriate to use examples where we provide services to HMCTS under other contracts or are you looking for evidence from non-HMCTS projects. Please provide the most relevant examples, suppliers will be evaluated on how they meet the requirements noted in the tender.
5. Can you clarify the question, "Evidence of deploying two multi-disciplinary teams in two locations; minimum 3 years experience each, by May 2018. (2%):". Are you looking for evidence where a supplier has provided two geographically separated teams on a single project, across projects for a single client or for multiple clients. Resources may be asked to work at more than one location, London and Birmingham, during the life of the project. HMCTS is seeking to understand how the supplier maintains efficient quality Agile development practices.
6. Can you provide some clarification on the question, "Demonstrable ability (including references) to scale up development teams quickly to meet customer demand e.g., scaling to delivery through to private and public beta (2%)". Are you looking for evidence of scaling a project from Discovery to a private/public Beta or between a private and public Beta? HMCTS are seeking a supplier that is capable of evidencing delivery of both private and public beta
7. In recent conversations with GDS and CCS leadership we understand current guidance to buyers is to avoid asking for past experience as this is restrictive in encouraging new suppliers, especially SMEs. These are the suppliers they want to actively encourage. We note that you ask for “Evidence the proposed have extensive experience” and “Have experience of working on three or more digital by default government services”, will you give equal weighting to equivalent Private Sector experience or are you really only looking for past UK Public Sector experience? A requirement that will be a barrier to new entrants. The HMCTS programme adheres to the GDS "Digital by Default" principles. Suppliers that are able to demonstrate they have delivered in accordance with Agile delivery practices, and can demonstrate how the processes can be mapped to the GDS Service Design Manual are actively encouraged. Suppliers capable of meeting this criteria will not be disadvantaged.
8. Can you please confirm that this project is outside IR35? Using the HMRC guidance, the HMCTS Reform programme have assessed the services required to meet the project deliverables and have deemed the requirements are outside IR35. Provided the Service Providers adhere to HMRC guidance then the consultants delivering the service will remain compliant with IR35 regulations.
9. What is the estimated team size/total number of resources required? To complete the SSCS service offering, the initial SOW is expected to consist of a team of approximately 16 consultants. The initial team capability is expected to consist of those outlined in the "Budget Range"
10. What is the overall budget for this call-off contract? The initial SOW value will be determined by the number of consultants required to deliver the SOW. On successful delivery of the Works, subsequent SOWs may be offered to meet the expected two (2) year framework. HMCTS reserves the right not to award further SOWs within the DOS framework