Awarded to People Source Consulting Ltd

Start date: Wednesday 4 April 2018
Value: £264,000
Company size: SME
Her Majesty’s Passport Office

Home Office on behalf of Her Majesty’s Passport Office - Content designer 1

3 Incomplete applications

3 SME, 0 large

18 Completed applications

17 SME, 1 large

Important dates

Thursday 8 February 2018
Deadline for asking questions
Monday 12 February 2018 at 11:59pm GMT
Closing date for applications
Thursday 15 February 2018 at 11:59pm GMT


Specialist role
Content designer
Summary of the work
A team within HMPO is required to redesign and transform our internal policy and guidance. We're procuring a new content management tool to house the guidance and will employ the Pair Writing and other techniques to design and deliver new products. We need content designers to support in-house expert staff
Latest start date
Wednesday 4 April 2018
Expected contract length
12 months with optional further period of up to 12 months depending on business need and performance
Organisation the work is for
Her Majesty’s Passport Office
Maximum day rate

About the work

Early market engagement
Who the specialist will work with
You'll be working with the project manager, the project team, other content designers and subject experts from policy, operations, Customer Assurance and Counter Fraud.
What the specialist will work on
Provide content design and writing expertise for the project to transform internal staff guidance. Working with subject experts, systematically working through all passport policy, guidance and procedures to produce new, clear material for new guidance management tool.

Work setup

Address where the work will take place
Central London. The job holder will be based in London, but must be prepared to travel around the country - Peterborough, Durham, Liverpool and Glasgow to take part in project related workshops. Expenses will be met in line with current Home Office guidance.
Working arrangements
Available 5 days a week for drafting workshops and meetings. Central London. travel will not be met, but travel to other work locations and overnight accommodation and subsistence will be met in accordance with Home Office rules/limits for civil service staff.
Security clearance
A minimum of SC Clearance is required. HM Passport Office will support the clearance process.

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Have recent (within 3 months) experience in designing complex content in a clear and succinct way
  • Be able to work at high intensity in a team, collaborative environment
  • Be open to challenge in a positive, friendly but frank way
  • Be transparent and willing to challenge the status quo by sharing knowledge and experience
  • Have experience of using Content Management Software, preferably LifeRay
Nice-to-have skills and experience
  • Have experience of Pair Writing
  • Experience within the past 12 months in central Government

How suppliers will be evaluated

How many specialists to evaluate
Cultural fit criteria
  • Be able to form positive work relationships quickly, working in a small team
  • Be transparent and collaborative in all aspects of their work
  • Be able to challenge and open to challenge in a positive but frank way to deliver the best product
  • Take responsibility for their work and make a positive contribution to driving the work forward
  • Share knowledge and experience with team members
  • Be flexible in both how and where the team works
Assessment methods
Work history
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Hi, could you please confirm if you are happy for the successful candidate to work from home part of the week, and if so is there a maximum number of days they need to be in the office?
There is a flexible working arrangement, including home working. On average the successful candidate will be in the office for two days a week.

It is envisaged that the successful candidate will be required to work, on average, 2 days per week. However the individual will need to be available to work 5 days as required.
2. Hi, could you please confirm how much travel will be involved to the locations you mentioned (Peterborough, Durham, Liverpool and Glasgow).
Travel outside of central London, mainly to Durham and Peterborough, is likely to be required on average 2 days per week. However this may change should the work demands require it.
3. Hi, could you please confirm if this role is working inside or outside of IR35?
We expect this engagement to be outside IR35, however status is assessed on a case-by-case basis