Money Advice Service

Money Advice Service Product Development Team

Incomplete applications

6
Incomplete applications
4 SME, 2 large

Completed applications

13
Completed applications
10 SME, 3 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Monday 12 February 2018
Deadline for asking questions Monday 19 February 2018 at 11:59pm GMT
Closing date for applications Monday 26 February 2018 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work Money Advice Service require a team to provide digital product development; the work would primarily consist of maintenance and continuous improvement of the Money Advice Service website and the tools that are hosted on it.
Latest start date Monday 2 April 2018
Expected contract length Up to 12 months with the option to extend for a further 12 months
Location No specific location, eg they can work remotely
Organisation the work is for Money Advice Service
Budget range Information not provided

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done The Money Advice Service delivers financial guidance to the UK public through its website. This website and the tools that it contains need to be modified based on analytics and customer feedback.
Problem to be solved Members of the public need financial guidance that is relevant to their particular circumstances and the life events that they are going through.
Who the users are and what they need to do Our users are members of the general public who need guidance on personal finance many of them are struggling to make ends meet day to day or are going through a life event that they may not know how to adjust to. We attempt to answer their initial questions then lead them to consider core financial issues of budgeting and saving.
Early market engagement Not Used
Any work that’s already been done The Money Advice Service website exists and is home to a blog and 25 tools for customer use.
Existing team The supplier will be asked to work alongside product managers and designers from the Money Advice Service staff. Money Advice Service developers will review the code delivered for quality and adherence to standards.
Current phase Live

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place The supplier will work remotely but would be expected to meet with the Money Advice Service in their offices in the City of London periodically.
Working arrangements The supplier will provide a team of three developers, plus a senior manager or principal developer, to deliver the support and continuous improvement workstream for our websites.
We will call on this team for some weeks, when our workload requires it, with breaks.
You will be taking on work that is otherwise delivered by our development team, so you will need to adapt to our standards and working practices, to make hand-off between teams as smooth as possible.
We will provide: a prioritised backlog; acceptance criteria; sign-off of your work; designs, assets, and content; defined standards; and access to systems.
Security clearance Not Required

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions The standard Digital Outcomes and Specialists 1 call-off contract

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • A. Experience with key technologies including:- Ruby on Rails, JavaScript (incl. JQuery), MySQL, PostgreSQL, HTML, CSS, GitHub and RSpec.
  • B. Experience with delivering responsive web products.
  • C. Experience with delivering accessible web products.
  • D. Experience with delivering products in an incremental and iterative way.
  • E. Experience with GitHub workflows, including using branches, merges and pull requests to manage changes to existing repositories with opportunities for oversight and comment.
Nice-to-have skills and experience F. Experience with supplementary technologies used within the organisation's digital estate:- SASS, Cucumber, YAML and JSON.

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 3
Proposal criteria
  • 1. Agency capability and resources (15%)
  • 2. Ensuring Clean code to MAS Standards (15%)
  • 3.Delivering applications in line with MAS customer standards (15%)
  • 4.Creating and maintaining product documentation (5%)
Cultural fit criteria
  • Be working alongside the MAS collaboratively and transparently (10%)
  • Understand Agile principles and practices of product development (10%)
Payment approach Capped time and materials
Assessment methods
  • Written proposal
  • Work history
  • Presentation
Evaluation weighting

Technical competence

50%

Cultural fit

20%

Price

30%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Q: Who is the supplier for the existing web site and other similar work and what actions is MAS taking to ensure an equal competition for other suppliers? The existing supplier for these services is Cultivate Software Limited.
MAS are adhering to the Public Contracts Regulations 2015 when procuring these services; MAS will be evaluating all bids using transparency; fairness, equality and impartiality during this process.
2. Is the work ad-hoc? This work will be requested as necessary; MAS will provide the supplier with a prioritised backlog of work; which will be updated and agreed with the supplier on a regular basis.
3. What is the budget for the initial 12 months please? MAS has an indicative annual budget of 760K per annum.
4. Will the team of three (3) Developers + a Principal Developer be needed 5 days per week for 12 months? The 3 Developers will be needed 5 days per week but the Principle Developer will be routinely called upon during this time. The minimum period of engagement will be four weeks and the maximum period of engagement is unknown over the 12-month period and is subject to MAS business activity.
5. Is there a preference of people to work onsite product managers and designers from the Money Advice Service? MAS do not require the supplier’s developers to work on-site; we require the supplier to work with the MAS in-house product managers and designers remotely.
6. Has there been a budget assigned for this opportunity? Yes. MAS has an indicative annual budget of 760K per annum.
7. The opportunity states ‘We will call on this team for some weeks, when our workload requires it, with breaks.’ Is there any indication of the timescales when the work is due to take place and when their will be breaks? MAS would need the contract to commence on the 2nd April 2018. The minimum period of engagement will be four weeks and the maximum engagement is unknown over the 12-month period and is subject to MAS business activity. MAS will commit to giving any provider an 8 week ‘service break’ notice.
8. Could you elaborate if the statement "We will call on this team for some weeks, when our workload requires it, with breaks. " means that the team will not be participating in the development actively but is rather a backup used when deemed necessary? The supplier will temporarily take over a workstream that is otherwise delivered by the Money Advice Service’s in-house development team.
9. The spec mentions a team of developers and a manager. With the mention of breaks, how often will these resources be utilised? Will the full team of 5 always be used? And how much notice will be given when work is needed? The 3 Developers will be needed 5 days per week, but the manager may not always be needed full-time. The minimum period of engagement will be four weeks and the maximum engagement is unknown over the 12-month period and is subject to MAS business activity. MAS will commit to providing a notice period for ‘service breaks’ of 8 weeks.
10. Would you allow the development/support of the website and tools to leverage the supplier’s offshore resources, if the supplier can provide enough evidence for data privacy and data protection? Yes, if the supplier can also assure us of how communication will be managed effectively.
11. Would you please provide the name of the incumbent vendor who developed the website? Is the incumbent allowed to participate in this opportunity? The vendor who developed the MAS website is not the same provider as the incumbent for the service provision under this contract. The existing service provider for these services will be allowed to bid for this work.
12. How many customers use the tools and website? Our traffic is seasonal; the website serves around 1.75m to 3.0m sessions per month.
13. How many support requests to you envisage being generated per month? What would be the complexity of these requests? The complexity of backlog items will vary, from simple text or data or style changes, to development of new features. Because of this, the number of items that the supplier can deliver in a month will also vary.
14. You mentioned - 'This website and the tools that it contains need to be modified based on analytics and customer feedback'. Have you conducted a discovery exercise for this? Not recently; this is a workstream to support and update our core service offering; this offering, and our customer base and their needs, are already well understood.
15. Is 3 developers a fixed quantity, or can it be changed down to 2, or up to 4, depending on demand? We have previously worked successfully with 3 developers on a project, but prefer even numbers as we favour pair-programming? Yes, so long as you can explain how you would prefer to manage the team size in order to stay within the agreed time-and-materials budget.
16. You stated that “We will call on this team for some weeks, when our workload requires it, with breaks”. How long will those work periods be, how frequent do you envision that you will need to call on the teams, and how long do you believe the breaks in between will be? MAS would need the contract to commence on the 2nd April 2018. The minimum period of engagement will be four weeks and the maximum engagement is unknown over the 12-month period and is subject to MAS business activity. MAS will commit to giving any provider an 8 week ‘service break’ notice.
17. 17. In case of travel, is that paid by MAS or that is covered in the budget itself? MAS will pay for travel expenses.; The Supplier will provide a detailed breakdown of rates based on time and materials Charges, inclusive of expenses and exclusive of VAT.
18. What rate will you use for example for a 4-week duration project? Your proposed rates will be based on Time and Materials (see Question 17).
19. You say that MAS will commit to giving any provider an 8 week ‘service break’ notice. Does that mean that MAS will cover the cost for those 8weeks of 'service break' notice? Yes. Work will continue up to any break point. However, you will not be paid when you are on the break and are not working.
20. How does the billing work? How frequently we could invoice you? Will this be based on a 4-week period? You will be paid monthly in arrears but we are also flexible.
21. What is the turn around time from receiving the Invoice and clearing the payment to the supplier? 30 days from the date of the invoice.