Awarded to Deloitte LLP

Start date: Tuesday 3 April 2018
Value: £1,933,400
Company size: large
Army HQ, Andover, Hampshire


10 Incomplete applications

5 SME, 5 large

8 Completed applications

3 SME, 5 large

Important dates

Friday 9 February 2018
Deadline for asking questions
Friday 16 February 2018 at 11:59pm GMT
Closing date for applications
Friday 23 February 2018 at 11:59pm GMT


Summary of the work
The Provision of a costs effective, flexible and scalable Data Analytics Capability Managed Service that enables the exploitation of data including data from in-house and external applications under-pinning effective decision making and planning.
Latest start date
Tuesday 3 April 2018
Expected contract length
2 years
South East England
Organisation the work is for
Army HQ, Andover, Hampshire
Budget range

About the work

Why the work is being done
The Management Information Branch (MIB) is the Army HQ's centre of specialism in the production and management of Business Intelligence (BI) and Management Information (MI) to the 3* and 4* areas. The Data Analytics Capability is key in meeting the growing need for Data Exploitation for beacon projects and change programmes, utilising new data sets, data quality tools and modelling techniques to meet the demand for the production and delivery of high end MI and BI enabling evidence based decision making.
Problem to be solved
Provide personnel, in the form of a managed service that has skills to operate large data sets integrated from multiple sources to provide single authoritative data sets which enables interrogation, comparison and exploitation, through reports, models and dashboards. The service will be required to provide support in maintaining existing services whilst developing new requirements directed by MIB.
Who the users are and what they need to do
There are over 770 SAS software users, these are split into 3 types:
Specialist users trained with skills in data wrangling and mining to produce data analysis using predictive, forecasting, modelling and statistical techniques.
Self Service users, creating and producing their own reports and dashboards under the guidance and support of MIB.
Consumers of reports and dashboards through a single sign on mechanism through MODNET used to answer day-to-day questions with more than a 1000 reports being run monthly.
Early market engagement
Any work that’s already been done
The current service uses the SAS and OBIEE Software Suite of tools providing the appropriate number of trained and skilled resources to meet specific requirements as directed by MIB.
The service is provided between the hours of 08:00 and 17:30 Monday to Friday (excluding Bank Holidays).
Existing team
There is one service provider team currently working within MIB, which flexes between 4 and 6 analysts dependant on the skills required to deliver the outputs. This service works closely with a very small mixed team of civilian and military personnel, but interacts with customers across the Army.
Current phase

Work setup

Address where the work will take place
Army Headquarters is located on the outskirts of Andover in Hampshire, SP11 8HJ
Working arrangements
Provide a managed service consisting of personnel to support the Army HQ Data Analytical Capability as directed by the MIB. Work must be completed working collaboratively with a wide range of stakeholders consisting of civilian and military personnel and other suppliers and consultancy providers. The Authority expects the resources to work in Army HQ Andover with occasional site visits in the UK (South). Remote working is permitted by exception, subject to security constraints and the need to access stakeholders and MoD systems.
Security clearance
Security clearance (SC) will be required for the duration of the requirement. Incumbents are to follow both the letter and spirit of Army Headquarters security regulations.

Additional information

Additional terms and conditions
DEFCON 5J (Edn 18/11/16) Unique Identifiers; DEFCON 76 (Edn 12/06) Contractors on-site; DEFCON 129J (Edn 18/11/16) Electronic business Delivery Form; DEFCON 516 (Edn 04/12) Equality; DEFCON 518 (Edn 02/17) Transfer; DEFCON 520 (Edn 02/17) Corrupt gifts/payments of commission; DEFCON 522 (Edn 11/17) Payment and Recovery of Sums Due; DEFCON 531 (Edn 11/14) Disclosure of Information; DEFCON 532B (Edn 02/17) Protection of Personal Data; DEFCON 534 (Edn 06/17) Subcontracting and Prompt Payment; DEFCON 550 (Edn 02/14) - Child Labour and Employment Law; DEFCON 566 (Edn 10/16) Change of control contractor; DEFCON 642 (Edn 06/14) Progress meetings; DEFCON 658 (Edn 10/17) Cyber

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Have a track record of successfully implementing and using the existing DAC Software Suite of Tools which includes Power BI, OBIEE and SAS
  • Ensure that all provided personnel are suitably skilled and experienced to assist the authority; and trained for the roles in which they are employed against the SFIA framework
  • Knowledge, experience and demonstrable ability with the SAS suite of tools, Data Integration, Enterprise Guide, Data Mining, Visual Analytics, Data Flux and Operational Research
  • Provide suitably trained staff with skills in data management, data analysis using predictive, forecasting, modelling, statistical and operational Research techniques
  • Provide documentation to support the Authoritys needs, demonstrating business rules, processes and standardisation across the MI and BI providing the Authority with transparency
  • Provide documentation to support all transformation of data and report specifications in line with the authority's requirement
  • Deliver management information and/or reports related to the managed service provided
  • Provide a training service as required to ensure the transfer of knowledge and skills to the authority
  • Experience in Adobe InDesign, Illustrator, Photoshop, together with experience in graphical design and visualisation of MI to produce one-off visualisations and regular presentation packs for use at senior Board Levels.
  • Provide suitable skilled staff with experience/knowledge of Data Quality, governance process using Data Flux, assist with improving data quality and provide evidence of Data Quality issues using agreed reporting method
  • Function in accordance with the authoritys priorities and deadlines
  • Experience of Platform Administration on both Windows and Linux (tasks include creating groups and applying security using ACTs and ACEs in metadata) and preferably hold SAS Platform Administration 9 certification.
  • Ensure the environment is patched as required to maintain stability and security requirements with the latest Hot Fixes.
  • Ensure auditing and efficiency improvements are identified and acted upon and act as 2nd line support for any security, application or configuration issues.
Nice-to-have skills and experience
Data science and machine learning experience and skills to extract insight from information for "big data" initiatives

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Evidence against skills and cultural fit
  • Ability to flex up and down resources, whilst ensuring quality and consistent delivery
  • Provide CVs and relevant experience of core team who could be part of this service
  • Provide approach for transition of current service, running and knowledge transfer
  • Ability to mobilise the team quickly and the approach to service continuity
  • Identification of the risks and dependencies associated with this requirement and potential mitigation
  • Give examples of KPIs and SLAs that you would be prepared to commit to for this contract
  • Provide an exit plan for the transition to an alternative supplier at the end of the contract and enable the transition
Cultural fit criteria
  • Has a no-blame culture and encourages people to learn from their mistakes, working as "one team"
  • Will ensure that transfer of knowledge, skills and experience is transferred to the authority during the period of the contract
  • Supplier must demonstrate an ability and willingness to work collabortively
Payment approach
Capped time and materials
Assessment methods
  • Written proposal
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. It seems that there a current incumbent on this task, are you able to divulge who that is please. In addition is there a budget in mind for this piece of work.
The budget for the project is up to £1.937m ex VAT.

We currently have 4 full time incumbents and 2 x part time incumbents.
2. Can the authority please confirm if there is a current incumbent.
We currently have 4 full time incumbents and 2 x part time incumbents.
3. The DOS opportunity seeks provision of a managed service for data analytics. However, the questions to suppliers specify some proprietary tool sets and products. Is HQ Army willing to consider alternative solutions for service provision that give the same or better advanced analytics capabilities - these could be more economical and effective mix of open-source, non-proprietary and proprietary capabilities?
The direction given at present is to continue to use existing tools that HQ Army have invested in for the next 2 years and then compete the capability in total next time, this was agreed in the Business Case and by Cabinet Office.
In addition there would not be time to migrate everything HQ Army have to a new tool against the current timelines. Nor have we security tested any open source tools yet, or indeed have the infrastructure that would be required to support this although work in ongoing in both areas to test this.
4. Can the authority confirm if this service falls outside of IR35 please.
As the Authority is contracting out the services to a third party and the workers do not personally provide their services to the Authority, IR35 does not apply in this instance
5. Will the organisation sponsor the SC process if there is none pre existing?
To date it has always been the companies responsibility to ensure the contractors they provide are SC cleared. We do not see this changing.
6. How do you suggest to cap the price for this 'capped TnM' opportunity as the amount of work can not be determined?
The contract is flexible and scalable and outputs and resources will be monitored on a monthly basis to ensure that budgetary constraints are not exceeded.
7. Do you expect SFIA level 6 and 7 resources to be called upon from this opportunity?
The level of skill required would be in line with the SFIA framework but a similar framework could be used. But it is up to the supplier what level of SFIA personnel will be provided.
8. Do you have any estimations for the team size and roles which you might require?
Current team consists of 4 full time and 2 part time members, with a flexible contract the managed service would be expected to work with the authority in determining the optimum size of the team.
9. Are you expecting the vendor to have any knowledge of the data sets used?
No, but some knowledge would be advantageous.
10. Can you estimate the percentage of development done using Power BI, OBIEE and SAS? This will help us assimilate the correct resources/pricing?
Current percentage of work delivered by the managed service is 70% SAS and 30% OBIEE. PowerBI is currently being rolled out across the Army and it is difficult to ascertain a demand signal at this point, as much of the outputs are expected to be on a self-service basis with the DAC providing advice and support.
11. Will the current incumbents be subject to TUPE and can you confirm if they are contractors or permanent employees?
The incumbents are all self-employed contractors but have a contract direct with the current supplier which was negotiated during the last contract.