This opportunity is closed for applications

The deadline was Friday 9 February 2018
Crown Commercial Services

Discovery for a new Sourcing service

8 Incomplete applications

6 SME, 2 large

2 Completed applications

2 SME, 0 large

Important dates

Friday 26 January 2018
Deadline for asking questions
Friday 2 February 2018 at 11:59pm GMT
Closing date for applications
Friday 9 February 2018 at 11:59pm GMT


Summary of the work
Sourcing is a function of Crown Commercial Service (CCS) intending to replace existing software. While ensuring compliance with GDS code of practice PCRs 2015, we require a one Product Manager User Researcher to give insights into:
User needs
Platform design interfaces
Process maps
Data migration standards
Business case
Technical specification
Latest start date
Monday 19 February 2018
Expected contract length
2 months
North West England
Organisation the work is for
Crown Commercial Services
Budget range
£120k -£200k

About the work

Why the work is being done
Sourcing is a function of Crown Commercial Service (CCS) procurement function and is intending to replace existing software. While ensuring CCS compliance with GDS code of practice principles and PCRs 2015
We require a team of one Product Manager and one User Researcher to give insights into:
User needs
Platform design and interfaces
Development of a Process maps
Data migration
Data management standards
Business case/commercial model
Technical specification
Problem to be solved
Undertake a discovery exercise to confirm user needs, design user journeys, platform interfaces, mapping processes, defining business benefits, outlining data migration approaches, developing commercial models, defining routes to market and support the construction of the Business Case.

The intention is to procure a scalable integrated sourcing service, SAAS COTS (commercial off the shelf solution) that will improve business efficiency, which also meets the CCS Road Map.

The current systems are not fit for purpose, being:
Difficult to use - with manual workarounds
Does not support Dynamic Purchasing functionality,
Not interoperable with other systems
On a platform going out of support
Who the users are and what they need to do
Public sector employees both within CCS and in the wider public sector who need to procure products and services including
Managing of Sourcing events, especially those over the OJEU threshold
Call off activity including spot buying and aggregation events
E-Auction capability for Sourcing events and call off activity
Develop DPS solutions.
Early market engagement
There has been Market Analysis done in the last 12 months.
Any work that’s already been done
There has been a significant amount of Discovery work carried out in the last two years, however this is fast moving and dynamic environment so this work will need to be reviewed and refreshed.
Existing team
Delivery Manager, Technical architect, Subject Matter experts, current systems IT support, BA
Current phase

Work setup

Address where the work will take place
We would expect the team to be co-located in the CCS Liverpool office. Travel to Norwich Newport and London will be required.
Working arrangements
Onsite work for a minimum of three days a week. Travel to other offices will be required.
Security clearance
CTC minimum, SC desirable.

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Two years experience running discovery workshops (3%)
  • Two years experience turning User research data into clear findings and into requirements (3 %)
  • Two years experience developing process maps (3%)
  • Two years experience writing technical specifications (3%)
  • Two years experience prototyping and testing complex ideas with users and stakeholders (3%)
  • Two years experience using discovery as a tool to assist in Developing and informing business cases and supporting commercial models and resulting ITT documentation (3%)
  • Two years experience working on agile projects as part of a multidisciplinary team, as outlined in the Government Service Design Manual and Digital Service Standard.(3%)
  • Two years experience using discovery phase and findings for defining and structuring a Minimum Viable Product (MVP) (3%)
  • Two years experience expertise in sharing the findings of discovery which will inform service design and accessibility (3%)
  • Two years experience expertise in the discovery phase for the development of developing scalable services using public cloud technologies, service-oriented architecture, micro services, security and integration.(3%)
Nice-to-have skills and experience
  • Platform design and scoping data migration. (2%)
  • Designing processes easy to understand.(2%)
  • An understanding of sourcing events over the OJEU threshold (2%)
  • An understanding of E-Auction capability for Sourcing events and call off activity (1%)
  • An understanding DPS (dynamic purchasing system) (1%)
  • Experience of providing coaching in agile methodologies (1%)
  • Delivering a discovery phase which takes into account the varying needs of different user groups, including those with low IT literacy or accessibility needs (1%)

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Defining user stories requirements (3%)
  • Process maps, use cases, user stories, user journeys etc. (3%)
  • Business Cases and ITT documents (3%)
  • Project aims to transition to alpha activities (prototypes may include components that are simply wirefrace, include bespoke code, or are implemented in commercial product assemblies or any combination (3%)
  • Covering product, user experience, Service design, ongoing prototyping and design, the team will adapt over time according to changing priorities. (3%)
Cultural fit criteria
  • Experience of successful collaborative working as part of a mixed supplier-client delivery team sharing knowledge within the team.
  • Experience of successful collaborative working as part of a mixed supplier-client delivery team sharing knowledge within the team.
  • Experience of working with clients / team members with low technical expertise
  • Experience of successful agile delivery in non-agile environments and bridging the two worlds.
  • Demonstrate simplicity (e.g. do less but better, explaining complex issues in a clear, simple way, break down and prioritise complex issues)
Payment approach
Capped time and materials
Assessment methods
  • Written proposal
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Is this expected to be a role of 1 specialist or a team?
Thanks for the question - we are expecting a team
One User Experience Researcher
One Product Manager
2. Please can you clarify the team resource requirement (one user experience researcher and one Product Manager) v the contract length (2 months) and the budget range (£120K to £200K)
Thanks for your question.

Please find below some clarification.

The roles identified in the published outcome are our 'minimum response',. As suppliers we would expect you to have a more clearly developed sense for the resources needed to deliver this outcome.

The resources, both type and quantity, are down to the supplier to propose given the budget, timelines and their expertise in delivering work of this nature. For example we could consider and encourage prototyping, reference examples, market research etc if suppliers think that is appropriate.

Thank you I hope this gives clarification.
3. The Authority's answer to the first Clarification Question indicates a team of 2 are required. The stated budget of £120,000 - £200,000 over 2 months implies a minimum day rate (inc expenses) of £1,500. Is this correct?
Please see previous question and answer.
4. The ITT indicates that some discovery work has already been done in this area. Can the Authority give an indication of the current level of maturity of the work to define: user needs, platform design interfaces, process maps, data migration standards, business case and technical specification?
Thanks for the question - yes there has been some limited work carried out in discovery but that this will need to be revisited, work on persona's limited needs analysis for internal stakeholders only. It would not be considered mature.
5. When do clarification questions need to be submitted by?
Interested parties need to have asked their clarification questions by 11:59 pm on the 2nd of Feb.