Awarded to Evodia Limited

Start date: Monday 5 February 2018
Value: £3,690
Company size: SME

NCS Trust Contact Centre Analysis

4 Incomplete applications

4 SME, 0 large

4 Completed applications

4 SME, 0 large

Important dates

Wednesday 24 January 2018
Deadline for asking questions
Friday 26 January 2018 at 11:59pm GMT
Closing date for applications
Wednesday 31 January 2018 at 11:59pm GMT


Specialist role
Performance analyst
Summary of the work
Analysis of our Contact Centres' success rates in converting Expressions of Interest for our core provision (from 16 and 17 years olds) to Sign-Ups and subsequently into Turn-Ups
Latest start date
Monday 5 February 2018
Expected contract length
1 week
Organisation the work is for
Maximum day rate

About the work

Early market engagement
Who the specialist will work with
Jamie Gollings, Senior Strategy Associate
What the specialist will work on
To support NCS in evaluating their current set of contact centres across the country through analysis of customer and contact activity data.
● Which of the contact centres is the most successful at converting Expressions Of Interest, including seasonal changes
● Which of the contact centres creates the sign ups who have the lowest rate of attrition? Attrition = SignUps minus TurnUps
● How does the contact strategy differ by contact centre?

Work setup

Address where the work will take place
3 x Face to Face meetings in London
Telephone and email updates
Working arrangements
Data will be provided by us for analysis. face-to-face meetings as described
Security clearance

Additional information

Additional terms and conditions
The provider must comply with NCS policy on the handling, management and security of information and demonstrate compliance with all data protection legislation. The policy is standard sector format.

IT equipment and/or software will be provided by the contractor

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Data analysis of customer and their contractors data
  • Report writing skills (slides and documents)
Nice-to-have skills and experience
  • Experience in working with Not-For-Profit Organisations
  • Understanding of our key deliverable -

How suppliers will be evaluated

How many specialists to evaluate
Cultural fit criteria
Be able to review the data and present a succinct report
Assessment methods
  • Work history
  • Reference
  • Interview
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

No questions have been answered yet