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NCS Trust CIC
NCS Trust Contact Centre Analysis
Incomplete applications
4
Incomplete applications
4 SME, 0 large
Completed applications
4
Completed applications
4 SME, 0 large
| Opportunity attribute name | Opportunity attribute value |
|---|---|
| Published | Wednesday 24 January 2018 |
| Deadline for asking questions | Friday 26 January 2018 at 11:59pm GMT |
| Closing date for applications | Wednesday 31 January 2018 at 11:59pm GMT |
Overview
| Opportunity attribute name | Opportunity attribute value |
|---|---|
| Specialist role | Performance analyst |
| Summary of the work | Analysis of our Contact Centres' success rates in converting Expressions of Interest for our core provision (from 16 and 17 years olds) to Sign-Ups and subsequently into Turn-Ups |
| Latest start date | Monday 5 February 2018 |
| Expected contract length | 1 week |
| Location | London |
| Organisation the work is for | NCS Trust CIC |
| Maximum day rate |
About the work
| Opportunity attribute name | Opportunity attribute value |
|---|---|
| Early market engagement | |
| Who the specialist will work with | Jamie Gollings, Senior Strategy Associate |
| What the specialist will work on |
To support NCS in evaluating their current set of contact centres across the country through analysis of customer and contact activity data. ● Which of the contact centres is the most successful at converting Expressions Of Interest, including seasonal changes ● Which of the contact centres creates the sign ups who have the lowest rate of attrition? Attrition = SignUps minus TurnUps ● How does the contact strategy differ by contact centre? |
Work setup
| Opportunity attribute name | Opportunity attribute value |
|---|---|
| Address where the work will take place |
3 x Face to Face meetings in London Telephone and email updates |
| Working arrangements | Data will be provided by us for analysis. face-to-face meetings as described |
| Security clearance |
Additional information
| Opportunity attribute name | Opportunity attribute value |
|---|---|
| Additional terms and conditions |
The provider must comply with NCS policy on the handling, management and security of information and demonstrate compliance with all data protection legislation. The policy is standard sector format. IT equipment and/or software will be provided by the contractor |
Skills and experience
Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.
| Opportunity attribute name | Opportunity attribute value |
|---|---|
| Essential skills and experience |
|
| Nice-to-have skills and experience |
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How suppliers will be evaluated
| Opportunity attribute name | Opportunity attribute value |
|---|---|
| How many specialists to evaluate | 10 |
| Cultural fit criteria | Be able to review the data and present a succinct report |
| Assessment methods |
|
| Evaluation weighting |
Technical competence 60%
Cultural fit 10%
Price 30%
|
Questions asked by suppliers
No questions have been answered yet