This opportunity is closed for applications

The deadline was Monday 22 August 2016
Department for Business, Energy & Industrial Strategy

Primary Authority Register User Research Participants

0 Incomplete applications

1 Completed application

1 SME, 0 large

Important dates

Monday 8 August 2016
Deadline for asking questions
Monday 15 August 2016 at 11:59pm GMT
Closing date for applications
Monday 22 August 2016 at 11:59pm GMT


Summary of the work
Regulatory Delivery (BEIS) requires access to user research participants for the Discovery phase of the Primary Authority Register.
Research dates
Research is expected to start week commencing 3rd October
Organisation the work is for
Department for Business, Energy & Industrial Strategy
Budget range
£5,500.00 to £6,900.00

About the work

Early market engagement

About the research

Description of your participants
We require user research participants who work as enforcing officers for local authorities, and participants who manage primary authority partnerships on behalf of local authorities. We also require participants from franchisors, trade associations, and small & large businesses, who are already participating in Primary Authority, or who may consider participating in Primary Authority.
Given the specialist nature of these requirements Regulatory Delivery will be providing lists of potential participants for the supplier to recruit from (where possible), however the chosen supplier will be required to recruit a small portion of participants from franchisors, trade associations, and small and large businesses, who are not yet participating in Primary Authority. We would like a small proportion of users to have assisted digital requirements. All participants must be prepared to be filmed or recorded.
Assisted digital and accessibility requirements
We would like a small proportion of users to have assisted digital requirements.
Research plan
Research location
Research will take place at the office of the participant, or at either the London/ Birmingham/ Teddington office.
Access restrictions at location
Number of research rounds
12 to 16 (to be confirmed when User Researchers have been appointed)
Number of participants per round
3 to 4 participants per round.
How often research will happen
High frequency over a four week period (to be confirmed when User Researchers have been appointed).
Evening or weekend research

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Be able to recruit participants who are representative of desired user groups
  • Provide a single point of contact
  • Screen participants based on specific criteria and information needs
  • Be able to recruit participants at short notice with a short turnaround
  • Have experience working from customer participant lists to recruit participants
  • Manage participants to ensure quality
  • Have experience replacing unsuitable/inappropriate participants at short notice
  • Have experience managing participant scheduling across multiple locations and timescales
  • Be able to handle research incentives for participants
  • Be able to recruit participants with assisted digital and low digital confidence
  • Have experience identifying and communicating issues with securing attendance from hard-to-reach groups
  • Be able to create and manage research communications
  • Have experience recruiting participants from multiple regions for large-scale programmes
Nice-to-have skills and experience
Have experience of recruiting participants for agile government projects

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Estimated timeframes for recruitment
  • Breakdown of recruitment costs (per participant)
  • Approach to identifying and managing risks
  • Contingency plans to ensure sufficient recruitment
  • Method for recruiting a representive sample of participants (including via use of customer provided contact lists)
  • Demonstrate a method to identify and recruit participants with low digital literacy
  • Screen to ensure suitable participants
  • Provide profiles and information for selected participants in each round
  • Approach to managing and scheduling participants
Assessment methods
  • Written proposal
  • Case study
Evaluation weighting

Technical competence






Questions asked by suppliers

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