Home Office Digital Services at Borders Programme

Digital Services at Border - eGates Interface

Incomplete applications

6
Incomplete applications
3 SME, 3 large

Completed applications

26
Completed applications
15 SME, 11 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Tuesday 9 January 2018
Deadline for asking questions Tuesday 16 January 2018 at 11:59pm GMT
Closing date for applications Tuesday 23 January 2018 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work Undertake discovery sessions with relevant stakeholders
Review & confirm business requirements
Develop and submit Outline and Detailed solution designs for DSAB approval
Deliver a fully tested solution to DSAB for UAT
UAT and implementation support
Post production early life support
Latest start date Monday 26 March 2018
Expected contract length 12 months
Location No specific location, eg they can work remotely
Organisation the work is for Home Office Digital Services at Borders Programme
Budget range £750,000 - £1,100,000

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done Digital Services at the Border is a major programme within the Border Systems Portfolio that is building functionality to transform the way the Home Office manages the United Kingdom Borders. The primary benefits of delivering DSAB are to: enhance the security of the UK; gather and act on data from those people and entities crossing the border, both inbound and out; and provide timely and accurate data to those who need to access/use it. This project will enhance the capabilities Border Force has for operating the immigration controls, via e-Gates. Delivery of this capability is required by 31/12/2018.
Problem to be solved Due to the proprietary nature of the current Watch Index eGates interface, it no longer meets the Border Force requirements. This work package will deliver a REST based replacement between the eGates web service and the BX application service. This new interface will provide the capability to execute Person/Document/Traveller Status/ Interpol SLTD
Who the users are and what they need to do Border Force is a law enforcement command within the Home Office, tasked with securing the border by carrying out immigration and customs controls for people and goods entering the UK. This work package relates to the capabilities Border Force has for operating the immigration controls for people. E-gates provide an efficient method of ensuring that only travellers with the correct credentials are allowed to enter the UK.
Early market engagement N/a
Any work that’s already been done A set of business requirements have been developed.
Existing team The team consists of the Customer Product Owner, a Delivery Manager, Business Analysts and a Solutions Architect.
Current phase Discovery

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place The delivery partner will use their own premises to provide the services but may be required to attend Home Office premises at Lunar House, Croydon, CR9 2BY, Marsham Street, London, SW1; and MetroPoint , Croydon; Surrey; or other locations as necessary.
Working arrangements On-site delivery partner resources will conform to prevailing Home Office rules & procedures.
The supplier will use their own premises during Monday – Friday. Approximate hours are 09:00 – 18:00.
Security clearance The delivery partner’s personnel should have Security Clearance or willing to undergo Security Clearance. Evidence of existing Security Clearance will be requested at the written proposal stage and the selected supplier is expected to hold Security Check (SC) level clearance by the commencement start date of this piece of work.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions Expenses will conform to Home Office internal policies and will not be payable to Westminster, Croydon, or Heathrow.

All assessment methods detailed within this advert may be requested from suppliers at any time during this procurement process by the Home Office. Most assessment methods will apply as part of a subsequent Request for Proposal (RFP) Process.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Experience of REST based solutions.
  • Evidence knowledge of data platforms and technical architecture
  • Evidence of full life-cycle systems delivery within a secure environment
  • Capability to complete the work package within stipulated time scales.
  • Experience in identifying stakeholder gaps and knowledge gaps
  • Demonstration of the skills and experience required to integrate the Border Crossing solution with Border Force’s chosen eGates solution.
Nice-to-have skills and experience

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 5
Proposal criteria
  • Skills and experience 20%
  • Technical capability 20%
  • Governance 5%
  • Methodology, delivery plan and resource plan 20%
  • Approach to on-boarding of resources /security clearance 5%
Cultural fit criteria
  • Work as a team with our organisation and other suppliers
  • Engagement with stakeholders both within the department and across government
  • Working successfully in complex multi supplier public sector organisations
  • Proactive one team approach
  • Be visible to staff and stakeholders
  • Be transparent, flexible and collaboratively work as part of a team
Payment approach Time and materials
Assessment methods
  • Written proposal
  • Case study
  • Work history
  • Reference
  • Presentation
Evaluation weighting

Technical competence

70%

Cultural fit

10%

Price

20%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Is there a minimum annual turnover for suppliers tendering for this contract? Although our current annual turnover is less than the budget for this contract, we still believe we are well suited for it. The Home Office would need to review evidence of financial accounts and assess financial stability.
2. What is Border Force’s current eGates solution? Vision Box currently supplies eGates, with Fujitsu currently providing the interface with the existing Warnings Index system. The replacement Border Crossing system will require a new interface with eGates.
3. Can the authority share please some further details on integration requirements for the Border Crossing solution with Border Force’s chosen eGates solution? It will be the responsibility of the chosen supplier to determine the interface requirements. Some information may be detailed within the Request for Proposal second stage of this procurement process.
4. Which solution has the authority chosen for Border Force egates, is this Gemalto’s e-gates? The current supplier of eGates to the Home Office is Vision Box, with Fujitsu currently providing the interface to the existing Warnings Index system.
5. In your question 4 of essential criteria, you have requested demonstration of skills and experience in integrating Border Crossing solution with Border Force’s chosen eGates solution. This is a fairly open ended question. Could the authority help us in answering this question by sharing the specifics of “skills” the authority is looking for and any specific/relevant “experience” that will help authority get the best response from the suppliers? The question is ‘Demonstration of the skills and experience required to integrate the Border Crossing solution with Border Force’s current chosen eGates solution’ i.e. experience of integrating the current eGates hardware with a border crossing software package.
6. Demonstration of the skills and experience required to integrate the Border Crossing solution with Border Force’s chosen eGates solution." Is specific experience of eGates required or is demonstration of the right skills and experience to do an integration of that type sufficient? Demonstration of the right skills and experience to do an integration of this type is sufficient, but suppliers should also include within their response why this is applicable.
7. Please could we seek clarification on the nature of skills/experience (e.g. tech stack, general integration, security, cultural, operational, eGates specific etc…) you are seeking demonstration of within the 100 word limit for this requirement: “Demonstration of the skills and experience required to integrate the Border Crossing solution with Border Force’s chosen eGates solution.” The question is ‘Demonstration of the skills and experience required to integrate the Border Crossing solution with Border Force’s current chosen eGates solution’ i.e. experience of integrating the current eGates hardware with a border crossing software package.
8. Can you detail what the Border Force’s chosen eGates solution is please? Can you provide technical documentation please? The current Home Office provider of eGates is Vision Box, with Fujitsu providing the interface to the existing Warnings Index System. Some technical information may be provided within the Request for Proposal second stage of this procurement process.
9. Are security clearances issued by the UKSV recognised by the Home Office? Yes UKSV security clearances are recognised by the Home Office but these will have to be confirmed by the Home Office Departmental Security Vetting Unit.
10. Can you confirm re "Evidence of full life-cycle systems delivery within a secure environment" By full lifestyle we presume you mean from Discovery through Alpha/Beta/Live, is that correct? What does secure environment mean? Dealing with secure data for example? Yes evidence of a full life-cycle systems delivery within a secure enivornment is required from Discovery through to Alpha, Beta, Live.

A secure environment will require Security Cleared staff working with Official/Secret classified data.
11. Does the last criteria require specific experience of the current border crossing solution or broad experience of integrating new solutions with existing systems? The question is ‘Demonstration of the skills and experience required to integrate the Border Crossing solution with Border Force’s current chosen eGates solution’ i.e. experience of integrating the current eGates hardware with a border crossing software package.

Demonstration of the right skills and experience to do an integration of this type is sufficient, but suppliers should also include within their response why this is applicable.
12. Please advise what is the anticipated/expected size and composition of the supplier's team for this project. Is there a nominal team size and composition which will be used for comparing financial offers? Full details of the pricing evaluation will be included within the Request for Proposal second stage of the procurement process. The Home Office will review how suppliers propose to deliver proposed solutions.
13. Is there any user interface development required? No user interface development is required.
14. Will interaction be required with the eGates vendor? Interaction may be required with the current eGates provider.
15. How will integration with the eGates be tested? Integration will require testing in conjunction with the current eGates provider. The Home Office also has a suitable environment for integration testing.
16. Will the existing Business Analysts and Solution Architects be filling any requirements on the project for those roles? This is an outcome based procurement and there is no requirement for the supply of role based resources.
17. To help us gain a measure of the programme's current maturity, may our security cleared team members see the business requirements that the request says have been collected, and any risks to delivery success the programme has already captured? The Home Office does not require this at this stage of the procurement process.
18. The request says "This project will enhance the capabilities Border Force has for operating the immigration controls". Does this mean the successful team shall be expected to engage the business to understand and modify and write new business rules? Or is the expectation to only decouple a currently tightly coupled solution through the use of a REST interface? The expectation of the Home Office involves decoupling a currently tightly coupled solution through the use of a REST interface.
19. The description indicates the current solution is tightly coupled, meaning both the DSAB solution and the eGate supplier need to revisit their approach. Is there an expectation that the eGate supplier would need to modify their software specifically to meet the Home Office's requirements, or does the eGate supplier already have an out-of-the-box solution that expects to communicate with a REST interface? The Home Office expects the supplier to already have an out-of-the-box solution that can communicate with a REST interface.
20. If both parties are expected to modify their solutions, can you describe the manner in which the Home Office expects the eGate supplier and the DSAB supplier to engage with each other to deliver an end-to-end solution e.g. who would take responsibility for integration, would the DSAB supplier be the prime/lead supplier? Further details relating to responsibilities may be clarified as part of the RFP second stage of the procurement process.