This opportunity is closed for applications

The deadline was Friday 29 December 2017
Department of Digital, Culture, Media and Sport

DCMS - User Researcher

1 Incomplete application

0 SME, 1 large

3 Completed applications

3 SME, 0 large

Important dates

Published
Friday 15 December 2017
Deadline for asking questions
Friday 22 December 2017 at 11:59pm GMT
Closing date for applications
Friday 29 December 2017 at 11:59pm GMT

Overview

Summary of the work
The Department requires a new hosting platform system to replace an existing system. A user researcher is required to capture and baseline the requirements by identifying and researching user needs and benchmarking and presenting these finding which shows examples of user stories with clear acceptance criteria in a comprehensive report.
Location
London
Research dates
w/c 08/01/2018, 20 days initially with option to extend.
Organisation the work is for
Department of Digital, Culture, Media and Sport
Budget range

About the work

Early market engagement

About the research

Description of your participants
Essential Requirements
Demonstrate extensive experience of user journey mapping and prototype development to test hypotheses and generate specific kinds of insights into user behaviour and needs, so that research activities are focused on delivering value to the end user.
Demonstrate extensive experience of planning, and conducting user research programmes using a variety of methods including lab-based testing, contextual and guerrilla research, in-depth requirements, gathering interviews.
Demonstrate the ability to analyse and develop actionable recommendations from user research, providing recommendations for digital service improvements based upon the results. Create data-driven user personas and use them as a tool to support user-centred design decision making.
Demonstrate the ability to work autonomously and in collaboration as a part of an already established team, working closely with design teams to incorporate user research findings into the design; so that it maintain focus on user needs.
Communicate succinctly, clearly and accurately in plain simple language, both verbally and in writing. Facilitate 1-to-1 sessions and/or focus groups, guide discussions and build rapport. Be an effective team member, able to relate to colleagues at all levels.
Manage effective engagement with all relevant stakeholders.
Extensive experience of working within an Agile framework.
Assisted digital and accessibility requirements
Research plan
Research location
DCMS, 100 Parliament Street, SW1A 2BQ
Access restrictions at location
Number of research rounds
Between 1 and multiple times per week
Number of participants per round
Spares may be required depending on participant attendance / mis-recruits in previous rounds of research.
How often research will happen
Between 1 and multiple times per week
Evening or weekend research

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Extensive experience of user journey mappings.
  • Test hypotheses and generate specific kinds of insights into user behaviour and needs
  • Extensive experience of planning, and conducting user research programmes
  • Ability to analyse and develop actionable recommendations from user research
  • Working closely with design teams to incorporate user research findings into the design
  • Excellent communication skills both verbal and written.
  • Manage effective engagement with all relevant stakeholders.
  • Experience of working within an Agile framework.
Nice-to-have skills and experience
  • Degree in HCI/Usability/Cognitive Psychology or related field
  • 1 years experience of user research within Government
  • 5 years experience as a user researcher

How suppliers will be evaluated

How many suppliers to evaluate
6
Proposal criteria
  • Work history
  • Interview
  • Scenario / Test
Assessment methods
Written proposal
Evaluation weighting

Technical competence

60%

Availability

20%

Price

20%

Questions asked by suppliers

1. What is the budget for both the User Researcher and User Participants?
Range is £400 - £600.
2. Is this actually a specialists opportunity rather than user research participants opportunity?
The Department requires a new hosting platform system to replace an existing system. A user researcher is required to capture and baseline end user requirements. This will involve identifying and researching end user needs, benchmarking, and presenting these findings which shows examples of user stories with clear acceptance criteria in a comprehensive report.