Start date: Monday 29 January 2018
Value: £166,200
Company size: SME

Service to support the Implementation and Enhancement of ICT Infrastructure

7 Incomplete applications

5 SME, 2 large

8 Completed applications

8 SME, 0 large

Important dates

Thursday 14 December 2017
Deadline for asking questions
Thursday 21 December 2017 at 11:59pm GMT
Closing date for applications
Thursday 28 December 2017 at 11:59pm GMT


Summary of the work
An opportunity for a supplier to provide Project Management (Project Management and PMO Office) support to the NEL CSU ICT Capital programme for 2018 which include:

• Data Centre Consolidation
• Data Cleansing
• Application delivery
• Desktop deployment
• Agile working initiatives
Latest start date
Monday 15 January 2018
Expected contract length
6 to 8 months
South East England
Organisation the work is for
Budget range

About the work

Why the work is being done
An opportunity for a supplier to provide Project Management and PMO office services needed to support the implementation activities associated with NELCSU ICT Capital Programme for 2018. Key requirements include:

• Full project documentation produced and all NEL CSU processes adhered
• The successful, as defined by the Programme Board, delivery of all projects.
• The Completion of all procurement activities.
• User acceptance signed off by the customer.
• Operational Readiness Acceptance process complete and signed off by NEL Support services.

There are 10 programme Work streams with key activities which need to be completed by 31st March 2017.
Problem to be solved
This programme is designed to mitigate the risks to ICT Technical service delivery associated with the legacy infrastructure .

The CSU has an established PMO function to which this service will report and this additional service is required to manage the capital programme work streams.

The managed service is required to complete key project deliverables by the 31st March 2018. It is key that this service manages the full project life cycle, including procurement and stakeholder engagement. It is estimated that 2 x Project Manager and 1 PMO Admin would be required.
Who the users are and what they need to do
ICT Services are provided to both the CSU and Customers. The users need to access an ICT Infrastructure which is fit for purpose and is built around up to date technologies. The CSU continually invests in service improvements to enhance and add value to the service provided. This is done by ensuring users have access to the latest technologies and this managed service will play a key role in this delivery.
Early market engagement
Any work that’s already been done
This scheme picks up the previous CSU technical services improvement programme started in 2016 prior to the merger between NEL CSU and SE CSU. Key areas included the enhancement of Telephony services and Data Consolidation projects which commenced in 2017. The managed service will feed into the existing Programme Management structure with NEL and adhere to existing process and procedure.
Existing team
The successful supplier will need to engage with the following existing teams:

Senior Management team of ICT with NELCSU
Transformation Team (NEL 2020)
Contracts & Resourcing team with ICT
Procurement team with ICT
PMO (London)
Technical Service Operations Team
Technical Services Support Team
ICT Service Desk

The service will report into the existing London PMO service and is expected to full adhere to all existing process and procedures together with all reporting and governance requirements.
Current phase
Not applicable

Work setup

Address where the work will take place
NEL has a number of sites in which the supplier can work including 1 Lower Marsh, Waterloo, which is the preferred site for this programme.

Other key sites include Beccles House (Beccles, Suffolk), Kent House (Ashford Kent), The Causeway (Durrington-on-Sea, Sussex) and the service may have requirement to work from these sites or localities as required.
Working arrangements
Whilst this opportunity is being offered as a managed service, it forms part of our ICT Service Improvement Programme and therefore it is vital that the successful supplier's staff work closely on site with individual teams mentioned. This will include face to face meetings. There is an expectation for the supplier to be onsite at least 4 days a week. All expenses must be within the financial envelope.
Security clearance
No security clearance required.

Additional information

Additional terms and conditions
Standard Contract under this Framework will be used.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Have demonstrable Project Management experience in planning, risk, dependency, financial and change management aspects off the deployment.
  • The Ability to demonstrate the analytical & technical skills needed to achieve the outputs of this programme
  • Experience working with suppliers
  • Experience of working in the commercial environment with ICT
  • Prince 2 Practitioner
  • Experience in delivering multiple ICT projects concurrently
  • Experienced at compiling realistic large project and/or programme plans and delivering to
  • Experience of managing large Project budgets
  • Experience of managing and motivating teams
  • Communication & Presentation Skills
  • Detailed Reporting Skills
  • Ability to lead and manage projects, displaying initiative and an innovative approach where necessary
  • Excellent relationship management skills and experience of liaison with senior managers and clients
  • Ability to understand the strategic overview whilst giving due attention to detail
  • Ability to identify opportunities, analyse options and develop creative solutions
  • Ability to work in a fast pace and evolving environment
Nice-to-have skills and experience
  • Experience of working in an NHS ICT Programme Management environment
  • PMP Certification
  • CCNA (Cisco Certified Network Associate)
  • Degree Educated in a Technical subject
  • ISEB International Diploma in Business Analysis

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • How approach and methodology meets the requirements
  • How the approach meets user needs
  • Team structure and ability to fit with existing team
  • Value for Money
  • Areas to add value to the ICT PMO and ICT Service
Cultural fit criteria
  • Be able to demonstrate they have a history of working with NHS organisations including Service Providers i.e. CSU's
  • Have the ability and willingness to align with the current programme approach
  • Need to demonstrate a flexible, positive and transparent approach
Payment approach
Time and materials
Assessment methods
Written proposal
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Questions - are there any requirement documents associated with this opportunity.
Answer - the opportunity relates to a number of Infrastructure scheme each of which have initial Business Cases and PIDs. It's expected that the managed service would take these initial BCs and PIDs and develop them further into "live" project documentation. Scheme heading are as follows:

Server room decant
ICT Centralisation of Data Centres
ICT Cyber essentials
WiFi / DNS Infrastructure
Lower Marsh Data Centre Migration
ICT - Network alignment
Operational Equipment replacement
ICT - replacement of EOL network equipment
Smart working
IT and telephony upgrades
Question: Is there a budget aligned to this project/work?
Answer: a budget has been aligned and approved for all project schemes and the high level deliverables have been scoped to fit within the allocated budget. A key initial task for the managed service will be to further develop and scope the realistic and achievable deliverables with the internal project and technical teams.
2. Question 1. Can you confirm the budget for this work?

Answer: The budget for this manage service is £150,000 to £250,000.
Question: 2. Is there any possibility of the submission deadlines being pushed out to the New Year to allow us to pull together the right bid team and also provide a response that will better meet your needs?

Answer: Apologies due to the tight timescales for delivery the submission deadline can't be changed.
3. Question: Is this opportunity Project Management skills?

Answer: This opportunity is concerned with Project Management skills only.
Question: Is there potential opportunities for technical resource or equipment to be procured?

Answer: Any future procurements, if required, for technical resource and equipment will be managed via specific procurement specifications and processes.
4. There doesn't seem to be any place to submit our pricing model, can you advise where we place the pricing for you to view ?
Apologies but, although able to answer clarification questions on the opportunity, we don't have the knowledge of the Supplier submission process to answer this question. However, we have logged the query with and are awaiting an answer which we will post should it come through before the opportunity closes. You may wish to log the query with them direct if a response is urgent.
5. Question: There doesn't seem to be any place to submit our pricing model, can you advise where we place the pricing for you to view ?
Answer: the feedback received from is as follows:

"pricing is submitted as part of the written proposal in the 2nd stage of evaluation. Suppliers should be submitting answers to the essential/nice to have skills in the shortlisting stage"