This opportunity is closed for applications

The deadline was Friday 29 July 2016
Department for Work and Pensions

Digital Debt Management Services Project_19418

0 Incomplete applications

4 Completed applications

4 SME, 0 large

Important dates

Friday 15 July 2016
Deadline for asking questions
Friday 22 July 2016 at 11:59pm GMT
Closing date for applications
Friday 29 July 2016 at 11:59pm GMT


Summary of the work
The Department for Work and Pensions require access to user research participants in the Manchester area (the option to recruit across the UK would be beneficial). The research project is looking into how people repay money to DWP.
North West England
Research dates
Planned to start from early August 2016 for at least 3 months (with an option to extend).
Organisation the work is for
Department for Work and Pensions
Budget range

About the work

Early market engagement

About the research

Description of your participants
People who have or have recently (within the last 6 months) had a social fund loan or overpayment of one (or more) of the following DWP benefits which they have had to repay:
• Job seekers allowance
• Income support
• Employment support allowance
• Pension credit
• Social fund loan
Are currently repaying by voluntary repayment plan (a voluntary repayment plan is an agreement made by people contacting DWP and setting up a plan to repay an agreed amount monthly/weekly etc. over an agreed period) or; currently repaying by deductions from a DWP benefit which they are in receipt of.

Participants excluded:
• People whose overpayment is being repaid by their employer (through Direct Earnings Attachment)
• People whose overpayment is being repaid through a debt collection agency on behalf of DWP.
• People in receipt of Universal Credit benefit

A range of age, gender, marital/parental status and digital skills required (low to high). Participants with disabilities are encouraged;
recruitment should be comnducted through a variety of channels (e.g. email groups or social media) to ensure less digitally skilled are included. Detailed briefs will be given for each testing round two weeks prior; or a suitable period negotiated.
Assisted digital and accessibility requirements
Participants are encouraged to bring with them someone who would help them use a computer, make a claim to benefit or provide language support if required.
Research plan
Research location
This requirement is for the Manchester area, however the option to recruit across the UK would be beneficial. The research will be undertaken in Manchester area labs. Labs are required to be within 10 minutes walk of train station / bus stop / metro link.
Access restrictions at location
The lab must be accessible to people with disabilities (e.g. lifts to upstairs floors, access to disabled toilets etc.)
Number of research rounds
There will be a minimum 6 required.
Number of participants per round
It is assumed that 6 participants will be required on any one day.
How often research will happen
Every two weeks.
Evening or weekend research
Weekday evenings

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Experience of recruiting people through a range of digital and non-digital channels.
  • Experience of recruiting participants with a range of digital skill from low to high.
  • Experience of recruiting people with a range of literacy skills
Nice-to-have skills and experience
  • Demonstrate experience of recruiting people in debt.
  • Demonstrate experience of recruiting people in receipt of benefit.
  • Demonstrate experience of recruiting across the UK.
  • Demonstrate experience of recruiting people with a range of disabilities.

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
Written proposal
Assessment methods
Written proposal
Evaluation weighting

Technical competence






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