Awarded to Redweb Ltd

Start date: Friday 12 January 2018
Value: £6,500
Company size: SME
Department for Work and Pensions

Family conflict

3 Incomplete applications

3 SME, 0 large

2 Completed applications

2 SME, 0 large

Important dates

Friday 1 December 2017
Deadline for asking questions
Friday 8 December 2017 at 11:59pm GMT
Closing date for applications
Friday 15 December 2017 at 11:59pm GMT


Summary of the work
We are looking to recruit parents who are either currently experiencing - or have recently experienced - relationship conflict with their partner. In this discovery phase, we intend to conduct depth interviews in order to; understand their experience, identify key challenges, and explore any support they may have received.
Research dates
Mid-January 2018 to mid-March 2018
Organisation the work is for
Department for Work and Pensions
Budget range
Total recruitment budget = £6,500 (including participant incentives of approximately £50/per hour).

We will source and pay for our own research venues directly, so these do not need to be budgeted for.

About the work

Early market engagement

About the research

Description of your participants
Participants must include parents:
- who are currently experiencing relationship conflict with their partner (e.g. may be attending relationship counselling)
- who are either married, cohabiting, separating, or recently separated/divorced.
- who have children under the ages of 16.
- live in low-income or 'just about managing' households.

A proportion of this sample should also include parents:
- with low digital skills.
- who are part of a same-sex parental couple.
- who are unemployed and/or have an unemployed partner.

*Please note, we will be interviewing individuals only, so it is not necessary to recruit both members of the parental couple for the purpose of this research.
Assisted digital and accessibility requirements
Research plan
Initially, this discovery phase research is likely to involve fortnightly depth interviews (60 - 90 minutes) with parents who are either in relationship conflict, or have recently experienced relationship conflict with their partner. We will be looking to understand their experience, their key challenges, and any services or support they may have received.

Later on in the discovery phase, we may show participants some early-stage concepts/prototypes/research stimuli and ask for their feedback, in order to inform our thinking and possible future design work. There is unlikely to be any usability testing involved.
Research location
- Predominately Greater London.
- Ideally we would also like to conduct some research with participants outside London (e.g. Sheffield or Leeds).
- All research is likely to take place either in the participants home, or a neutral location. There are unlikely to be any lab sessions required.
Access restrictions at location
Venue(s) currently unknown, but we will expect the research agency to find out about any access needs the participants may have, so that we can ensure that the research session is accessible for them.
Number of research rounds
Number of participants per round
4-5 participants per round
How often research will happen
Once a fortnight
Evening or weekend research

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
Have experience recruiting low-income and unemployed participants
Nice-to-have skills and experience
  • Have experience recruiting participants with low digital skills
  • Have experience recruiting participants with relationship difficulties

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Delivery of participants within estimated timeframes for this work
  • Breakdown of recruitment costs and incentives
Assessment methods
Written proposal
Evaluation weighting

Technical competence






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