Awarded to Engine Partners UK LLP (Transform)

Start date: Monday 19 February 2018
Value: £66,500
Company size: large
Department for International Trade (DIT)

Trade Disputes Discovery

3 Incomplete applications

1 SME, 2 large

11 Completed applications

8 SME, 3 large

Important dates

Monday 11 December 2017
Deadline for asking questions
Monday 18 December 2017 at 11:59pm GMT
Closing date for applications
Monday 25 December 2017 at 11:59pm GMT


Summary of the work
The Department for International Trade (DIT) requires a team to carry out a Discovery on Trade Disputes. The Discovery aims to establish what the needs are for DIT to manage trade disputes effectively and securely, enabling collaboration with other government departments and with external parties, including industry, lawyers and advisors.
Latest start date
Friday 12 January 2018
Expected contract length
Six (6) Weeks
Organisation the work is for
Department for International Trade (DIT)
Budget range

About the work

Why the work is being done
Resolving trade disputes is one of the core activities of the World Trade Organisation (WTO). DIT will need to have in place the means to conduct trade disputes on behalf of the UK Government in an future trade disputes, either to:

1. raise an offensive dispute at the WTO or under a Free Trade Agreement (FTA); or
2. defend a dispute that has been raised against the UK.

This discovery aims to establish what the needs are for DIT to manage trade disputes effectively and securely. It should also consider how to ensure DIT receives early notification of potential disputes.
Problem to be solved
The discovery needs to understand at each of the WTO process stages:

1. Who are the internal government personas and what is their role in the internal processes of a dispute;

2. What does the internal user journey look like for government to participate at each stage successfully; and

3. What are the additional security requirements (above and beyond government practices) throughout the dispute process, including in relation to communications with stakeholders within and outside government.

The supplier will undertake an initial options appraisal for what the best solution would be, considering both digital and non-digital approaches.
Who the users are and what they need to do
This Discovery should help to define users and their needs, therefore the Supplier will:

1. Produce a Discovery report identifying user needs and an overview of user journeys;

2. Design prototypes representing options to explore in an Alpha Phase;

3. Produce a plan for an Alpha Phase (including story-level backlog, acceptance criteria, issues, resources);

4. Produce a presentation for stakeholders including a summary of the discovery process and the research findings; and

5. Work collaboratively with DIT Trade Disputes team to identify relevant participants to provide input into the Discovery process
Early market engagement
Any work that’s already been done
Existing team
The supplier will be working with the existing DIT Trade Disputes Team
Current phase

Work setup

Address where the work will take place
DIT, 3 Whitehall Place, London, SW1A 2AW, and other locations as and when required by DIT
Working arrangements
The team provided by the Supplier will follow agile methodology.

The team will be expected to be co-located with the DIT Trade Disputes and Digital Team for the majority of the contract.

Days onsite to be agreed at contract inception, although it is expected most if not all days will be onsite at DIT.
Security clearance
BPSS Clearance is needed for DIT. If the resources provided as part of the service provision do not hold this clearance, DIT will sponsor the process.

Additional information

Additional terms and conditions
Travel and subsistence and other expenses to and from DIT Offices and other locations that are required by DIT will not be paid. Rates submitted should therefore be inclusive of all expected expenses.

The successful supplier will be required to adhere to Data Security Policies (provided upon request).

DIT reserve the right to seek clarification on proposals prior to the appointment. DIT expect the successful supplier to be in a position to sign the service agreement as soon as possible, but no later than ten (10) working days from notification of award.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Have experience in delivering evidence-based research to inform a user-centred design, focused on user needs, end-to-end user journeys, motivations and goals
  • Have experience of designing and developing services that meet identified user needs and business objectives
  • Have experience of prototyping, testing and iterating with users
  • Be able to demonstrate experience of working in public sector teams, particularly those with no/limited experience of Agile, in Discovery and iterative development
  • Have experience of user research with small, medium, large companies and complex organisations, in the UK and overseas
  • Have proven experience in using robust metrics, analytics, search data and user feedback to audit and define key content and services
  • Have experience or understanding of working to Government Digital Standards (GDS), including GDS Service Design Manual; the Digital Service Standard Assessment; Technology Code of Practice; and wider industry standards
  • Have experience of leading Discovery phases within the public sector
Nice-to-have skills and experience
  • Demonstrate experience of taking a service through the GDS Service Assessment
  • Demonstrate experience of developing cutting edge, engaging, dynamic designs and services that reflect a change in an organisation's online presence

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Approach and methodology towards meeting the published requirements, the Essential, and the Nice to Have Skills required
  • How the approach meets DIT's goals
  • Team structure and experience
  • The estimated timeframes for the work to be undertaken and how this meets the requirements
Cultural fit criteria
  • Demonstrate Agile Working
  • Have a commitment to excellence
  • Have a commitment to team working
  • Demonstrate an approach to transferring knowledge and experience to DIT staff to support learning from this project
Payment approach
Capped time and materials
Assessment methods
  • Written proposal
  • Case study
  • Work history
  • Reference
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Could you tell us if the deadline has taken into account the holiday period?
The deadline is 25/12/17, which we realise falls on the holiday period; however we feel that there is enough time beforehand for Suppliers to be able to submit their responses.
2. Has DIT undertaken any pre-Discovery work related to this requirement either in-house or with a partner, and if so can that be made available to bidders?
No specific digital pre-discovery work has been done for Trade Disputes.
3. Is there a reason for focussing on internal government users only for the personas and user journeys or is it inferred that these should also include the external parties that have been stated as part of the end-to-end process (e.g. industry, lawyers and advisors)?
The main focus will be on internal government users as Trade Disputes are between governments and mediated by the World Trade Organisation (WTO). However, external parties' needs will be be reflected where necessary as part of the end-to end-process.
4. T&Cs state that rates should be inclusive of travel expenses. Outside of London, can you confirm which other DIT or relevant offices and locations you expect the team may need to travel to so that we can estimate expenses?
The Trade Disputes team is located in London. However, there may be a need to conduct research with external parties based outside London.
5. What role do you anticipate DIT Trade Disputes and Digital Teams playing within the Discovery? Will there be any resource dedicated from your side to support this project?
There is an existing Trade Disputes team within DIT who are the key stakeholders and sponsors. This team will also provide access to subject matter expertise. The digital discovery team will need to provide the multi-disciplined roles stated in the requirement. Some key roles within DIT digital (Service Manager, Head of Product and Technical Architect) will also be available to provide strategic direction.
6. Given the holiday period can you give an expected date for the full proposal to be submitted following 25th December deadline for the 100 word responses and prior to the anticipated 12th January start date?
It is likely that the contract start date will be delayed by one or two weeks to allow for the holiday period. We expect that written proposals will have a deadline of 12/01, however we reserve the right to change this. We will give shortlisted suppliers enough time to produce and submit their proposals, and advise applicants of any changes to the timeline if this occurs.