The Home Office

DAC51 - Data Quality DevOps Support

Incomplete applications

Incomplete applications
4 SME, 2 large

Completed applications

Completed applications
3 SME, 5 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Tuesday 14 November 2017
Deadline for asking questions Tuesday 21 November 2017 at 11:59pm GMT
Closing date for applications Tuesday 28 November 2017 at 11:59pm GMT


Opportunity attribute name Opportunity attribute value
Summary of the work Provision of a DevOps service to build, deploy and operate a range of services focused on Data Quality analysis and reporting. Services are primarily hosted in UK-based public cloud services and all team members must be UK based. Suppliers will be expected to work as part of multi-supplier team.
Latest start date Monday 22 January 2018
Expected contract length 2 Years
Location London
Organisation the work is for The Home Office
Budget range

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done The Data Quality services require ongoing DevOps support to ensure that the services being provided to users continue to operate and meet their availability and security requirements.
Problem to be solved The Data Quality services deal with a significant amount of data and requires ongoing DevOps support. The Home Office has determined that it requires a supplier to provide this DevOps support, with a view to bringing this support in-house in the future. The DevOps service is to ensure that the services are available to users during their standard working hours.
Who the users are and what they need to do As a user from Border Force I need to know that the quality of data provided is fit for purpose so that I can report effectively to the senior stakeholders. As a user of the system I need these reports to be available during core hours and information must be up to date after out of hours processing.
Early market engagement None.
Any work that’s already been done The service has been running for over two years and is in the process of completing a migration from a private data centre to public cloud. There is ongoing development work across all the Data Quality services.
Existing team Working with Border Force to provide Data Quality services on passenger information and preparing to move to a true DevOps environment as part of the BAU need.
Current phase Live

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place Bedfont Lakes and other Home Office sites as required
Working arrangements The supplier is expected to construct a DevOps team made of up of the specialist skills required to deliver the outcomes. We expect the supplier to be flexible to our needs and can make working with a mixed team across multiple sites effective. In general we would expect resources to be on site 5 days a week.

Occasional travel to regional sites may be required, expenses incurred from travel outside of the M25/Greater London will be subject to Home Office Travel and Subsistence Policy.
Security clearance All staff must hold or be prepared to undergo SC Security Clearance to operate on this project.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions Standard DOS terms and conditions.• The contract will be progressed by a number of SoWs which may be fixed priced or T&M as appropriate.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Experience of managing environments in AWS
  • Experience of providing DevOps services
  • Experience of running service management
  • Experience of managing data processing systems to meet Government security requirements
  • Experience of using Terraform to manage Infrastructure-as-Code
  • Experience of maintaining documentation about the environment being managed
  • Experience of monitoring and optimising resource utilisation in AWS
  • Experience of integrating external multiple data feeds and optimising data processing pipelines
  • Experience of deploying services using Docker and Kubernetes
  • Experience of developing and deploying Greenplum DB, Tableau, NodeJS applications and Python applications
Nice-to-have skills and experience
  • Experience of using Drone for CI/CD
  • Experience of cross-account VPC peering in AWS
  • Experience of building Amazon Machine Images (AMI) with HashiCorp Packer
  • Experience of managing and optimising Greenplum and WhereScape RED data pipelines

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 3
Proposal criteria
  • Approach and methodology
  • Technical skills and experience
  • Service model
  • Mobilisation plan
  • A plan for optimising resources
  • Identification of risks and dependencies
Cultural fit criteria
  • Ability to function effectively and collaborate in a multi-supplier environment
  • Working successfully in complex public sector organisations
  • Approach to proactive issue management, problem resolution and improving ways of working
Payment approach Time and materials
Assessment methods Written proposal
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Would it be possible to state an indicative budget? No, it will be up to the bidder to say how much they believe they can deliver this service for.
2. What is the anticipated size of the team and how many resources per team will be required? We are looking for a team to provide a business as usual DevOps capabilty, further details will be provided as the second stage of this process, it is up to the bidder to say what the believe will be sufficient to support this capability.
3. Do you have the ETL and Presentation components of the solution in place? If yes, could you list these? Yes, Greenplum with Tableau Dashboards
4. Please can you clarify what you mean by service management in ''running service management''. Are you looking for IT Service Management experience? We are looking for a Team to run a DevOps environment for Business as Usual delivery.