Awarded to Netcompany UK Limited

Start date: Thursday 1 February 2018
Value: £813,740
Company size: large
The Digital, Data and Technology Directorate within the Home Office.

Applications packaging, migration and decommissioning services and strategy development within DDaT

4 Incomplete applications

2 SME, 2 large

6 Completed applications

4 SME, 2 large

Important dates

Tuesday 7 November 2017
Deadline for asking questions
Tuesday 14 November 2017 at 11:59pm GMT
Closing date for applications
Tuesday 21 November 2017 at 11:59pm GMT


Summary of the work
Support application remediation and provide the following support:
1) Discover, packaging, migrating and decommissioning applications
2) Develop and deliver practical action plans for exiting incumbent contracts
3) Establishing an applications management process
3) Package Windows 10 applications by end of July 2018
4) Decommission in scope applications by December 2018
Latest start date
Monday 15 January 2018
Expected contract length
12 month contract term + 12 month extension option.
Organisation the work is for
The Digital, Data and Technology Directorate within the Home Office.
Budget range
The Home Office anticipates the total cost for apps remediation support to be in the following range for 12 months (Jan-Dec 18) £600,000-£1,000,000. This is based upon benchmarked costs from existing suppliers providing technical resources at SFIA levels (2,3,5 and 7).

About the work

Why the work is being done
The Technology Platforms for Tomorrow (TPT) Programme is deploying a corporate technology overhaul across the Department, which will impact circa 29,000 staff. We are delivering a modern Windows 10 OS with O365 and associated collaboration tooling. The programme is also replacing the Department’s legacy application estate end user device estate, including replacing the mobile phone estate with modern smartphones. As part of this a large volume of applications require identification, packaging and migrating or decommission as appropriate.
Problem to be solved
The TPT programme aims to remediate the existing app estate so that users are able to access line of business and COTS application and TPT is able to package device drivers and certificates. Redundant applications require decommissioning and live apps require managed migration from the incumbent supplier's data centre as soon as possible. Service support documentation will be required to support the above. The supplier will need to possess a high degree of Citrix knowledge. TPT require the supplier to develop a strategy and range of deliverable options to support the disaggregation of the incumbent supplier's IT 2000 contract.
Who the users are and what they need to do
All Department staff (circa 29,000) will receive new technology across eight diverse business areas, i.e. Borders, Immigration Enforcement, Crime, Police and Fire Group, Capabilities and Resources, etc. This delivery of technology started in October 2017, and is expected to take nine months. During this transition a wide range of end users will need to have uninterrupted access to their applications (during business hours) whilst they are being migrated to enable them to continue working as they transition to new platforms and technology.
Early market engagement
The App remediation project has been live for approximately 5 months delivered by a team of contractor resources reporting to a Programme Manager. Approximately 30 apps have now been packaged and a process of discovery is underway. A strategy for migration to Windows 10 is being executed. Business discovery of line of business applications has been completed and technical discovery of all applications is ongoing and is expected to complete before end of December 2017.
Any work that’s already been done
A number of applications have decommissioning plans that are being executed by the application owners. The Home Office is using Migration Studio to track and manage the application migrations and has developed an Application Lifecycle Plan.
The supplier will need to quickly mobilise and engage with the current team to ensure swift and efficient handover of work within tight deadlines. The supplier will be expected to establish this upon arrival and through their Discovery Phase.
Existing team
Responsible for reporting to the Application Programme Manager the following:
1) Knowledge transfer with incumbent delivery team.
2) Business engagement with key stakeholders to identify owners of applications that have no decommissioning plans and regularly refresh this list.
3) Reporting progress against project plan to existing TPT PMO.
4) Liaise with the internal testing function (TDCS), progressing all applications through to test acceptance.
5) Collaborate with Live Services to complete the Application support model.
6) Working with the Software Asset Management (SAM) team to effectively manage licence agreements
7) Continue to use Migration Studio to manage the migration of applications
Current phase

Work setup

Address where the work will take place
Work will be carried out from a Home Office location in either 2 Marsham Street or Croydon (exact location is TBC).
Working arrangements
The supplier will be required to collaboratively work on site (5 days per week for stakeholder engagement). Supplier costs must be inclusive of all expenses. Supplier will be required to use MS Project Online to provide time sheet information to I&P Finance on a monthly basis.
Security clearance
All staff must have SC level security clearance prior to starting work. Staff not in current possession of SC security clearance must be willing to undergo SC security clearance.

Additional information

Additional terms and conditions
The Home Office will use the standard DOS 2 contract.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Have demonstrable experience of working within a complex and legacy applications environment.
  • Have demonstrable experience of developing and implementing a strategy to migrate applications across data centres within the last 18 months.
  • Have demonstrable experience in the migration of applications across data centres within the last 18 months.
  • Have demonstrable experience in the delivery of applications packaging for access in a Windows 10 and mobile environment
  • Have demonstrale experience in the decommissioning of applications, working in a multi-supplier environment.
  • Have demonstrable experience in managing and documenting the end to end testing and release of various applications within a new environment.
Nice-to-have skills and experience
  • Experience in skills and knowledge transfer related to applications.
  • Account management able to provide summaries and clarity over day to day activities for Programme Managers.
  • Reporting directly to in post Programme Managers as part of a wider departmental management structure

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Team members and experience
  • Team Structure
  • Mobilise team
  • Flexible resources
  • Approach and methodology
  • Value for money
Cultural fit criteria
  • Ability to function effectively and collaborate in a multi-supplier environment
  • Working successfully in complex public sector organisations
  • Approach to proactive issue management, problem resolution and improving ways of working
Payment approach
Capped time and materials
Assessment methods
  • Written proposal
  • Work history
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Which packaging formats are being utilised? MSI/AppV/Other/multiple.
MSI, APP V and Cloudhouse are to be used.
2. Is any application customisation software in use e.g. AppSense?
We are not using AppSense. Res Wisdom and Res Powerfuse is used in the existing estate, but there are no current plans for the new Windows 10 environment unless necessary.
3. How many applications are there currently within the estate?
397 applications identified, many of which are Web based.
4. Which mobile platforms are used?
Airwatch MDM for management of IOS and Android devices.
5. As technical discovery is underway, is there any sense of how many applications will be migrated/decommissioned?
Circa 70 to be decommissioned. 190 are going through discovery currently with circa 70% of these expected to eventually be required.
6. Can you confirm what the target migration platform is for the applications in scope? Is public cloud an option for this migration?
Target migration platform to be determined. Public cloud is an option, subject to appropriate security requirements being met.