Awarded to Difrent

Start date: Tuesday 6 February 2018
Value: £199,350
Company size: SME
NHS Business Services Authority

NHS Jobs 3

5 Incomplete applications

4 SME, 1 large

10 Completed applications

7 SME, 3 large

Important dates

Monday 27 November 2017
Deadline for asking questions
Monday 4 December 2017 at 11:59pm GMT
Closing date for applications
Monday 11 December 2017 at 11:59pm GMT


Summary of the work
This Discovery will identify a proposed target architecture for the delivery of a replacement NHS Jobs service, with associated market testing, strategic outline case and specification development for the later stages of the project. There may be a requirement to provide a full range of services post-Discovery e.g. Beta/Alpha phases.
Latest start date
Wednesday 31 January 2018
Expected contract length
2 years
North East England
Organisation the work is for
NHS Business Services Authority
Budget range
Budget for Discovery only (including preparation of the related Strategic Outline Case) is c.£200,000 .

Bidders must fully detail their resources and charges at the evaluation stage.

Budget for any follow on work in Alpha and Beta will be determined once the outputs of Discovery are established.

About the work

Why the work is being done
On behalf of the Department of Health, NHSBSA will soon become the responsible body for the NHS Jobs service, which is currently delivered via an outsourced contract. ‘NHS Jobs 2’, the current service, attracts c.4.5m applications yearly.

The contract expires in February 2020. NHSBSA is now looking to commission a Discovery phase to inform NHSBSA's options for delivering NHS Jobs 3 post-expiry.

Discovery is to be completed by March 2018.

There may also be a requirement to provide services post-Discovery, covering Alpha and Beta phases. The exact nature of any future requirements will depend on the outcome of this Discovery.
Problem to be solved
The contract for the current NHS Jobs service expires in February 2020, which means the NHSBSA needs to establish the target architecture together with a target delivery model for the NHS Jobs service beyond February 2020.
Who the users are and what they need to do
As a potential applicant I need to find suitable employment opportunities so I can gain employment.

As an applicant I need to apply for roles so I can be considered and where successful, gain employment.

As a recruiting authority I need to attract the best candidates to vacancies so that my organisation can deliver.

As a recruiting manager I need to select applicants efficiently so as to not create delays in recruitment.

As a recruiting manager or organisation I need to track recruitments and access data to ensure the process is managed in a timely fashion.
Early market engagement
Any work that’s already been done
The Department of Health completed initial Discovery in 2016 with Dextrous Digital, looking at where user needs are being met and identifying that a disaggregated approach with a mixture of buy and build components would be most beneficial.

However, it did not involve a market analysis to understand the feasibility of this model. There is a need to establish the target architecture and the delivery model, with a business case for the subsequent projects for delivery.
Existing team
Service Manager for NHS Jobs 3 (Full Time)
Delivery Manager (Full Time)
Senior Strategic Sourcing Manager

This will likely increase as service needs become more clear post December 2017.

We would also expect that it will be necessary to liaise with the current provider of NHS Jobs .
Current phase

Work setup

Address where the work will take place
The Supplier's core team must be co-located with the NHSBSA's team in Newcastle upon Tyne (or within a reasonable travelling distance), traveling to other organisations/locations as appropriate to conduct research.

This could be at NHSBSA offices (Stella House, Goldcrest Way, Newburn Riverside, Newcastle Upon Tyne, NE15 8NY), or the NHSBSA's NHS Jobs 3 team may consider co-locating to a Supplier's offices if the working environment/facilities are appropriate and it is within a reasonable travelling distance from Newcastle upon Tyne.
Working arrangements
The NHSBSA requires the Supplier to deliver a Discovery phase using Agile methodology working alongside the NHSBSA on daily basis. See ‘Address’ box above for location working arrangements.

The supplier will be expected to produce the Strategic Outline Case in line with HMT Green Book Guidance, leading this delivery, but working in collaboration with the NHSBSA team.

Expenses: must be agreed in advance with the NHSBSA’s Delivery Manager and shall be in accordance with the NHSBSA’s policy for Travel and Subsistence.
Security clearance
All supplier staff should be BPSS cleared.

Must be willing to comply with NHSBSA IG Policies available at

Additional information

Additional terms and conditions
Suppliers who are shortlisted and then wish to submit proposals must register on the NHSBSA’s e-tendering solution which can be found at

The Cultural Questions will be assessed via a presentation, dates of which will be confirmed shortly, but anticipated to be w/c. 8 January 2018.

The Supplier will be required to complete a data sharing agreement which satisfies the requirements of the General Data Protection Regulation and any associated data protection legislation by end April 2018.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Demonstrate experience of delivering successful discovery outcomes to support transformation of a service of similar size and complexity to that of NHSJobs (15points).
  • Demonstrate experience of producing ServiceDesign (technology policy and business),options appraisals, use of ‘Wardley Mapping’ (or similar), aligned with market analysis for systems with millions users/transactions pa (15points).
  • Demonstrate experience of digital service design covering infrastructure, back-end and front technologies, with delivery and transition in the context of modernising/replacing technology services in a secure manner (15points).
  • Demonstrate experience of user research for complex transactional service transformation with a diverse mix of users including with low digital literacy/assisted digital needs (10points).
  • Demonstrate experience of sharing knowledge and experience with in-house teams so as to build sustainable capability in order to take transformation forward (10points).
  • Demonstrate experience of identifying and planning for integration with backend and legacy applications (15 points).
  • Demonstrate experience of working successfully with incumbent legacy suppliers as part of Discoveries to support service technology transformations (10 points).
  • Be able to co-locate with the Customer’s team in Newcastle as part of a blended multi-discipline team (10 points)
  • Demonstrate successful delivery following the Digital by Default standards and aligned with TOGAF (the Open Group Architectural Framework) standards (10 points)
  • Be able to deploy the team by mid to end January 2018 to complete Discovery (including delivering the Strategic Outline Case) by end March 2018 (15points).
  • Demonstrate successful production of a Strategic Outline Case (as per HMT 5 Part Business Case Procedure) or an equivalent (15 points).
  • Demonstrate experience of delivering using ‘Agile’ methodology (10 points).
  • Demonstrate ability to produce specifications for post discovery project stages, where needed to enable procurement activities to commence, including recommending appropriate procurement routes where applicable (15 points).
  • Demonstrate ability to scale to needs of a project, including beyond a discovery exercise (into Alpha/Beta phases) (10 points).
  • Demonstrate previous experience delivering projects through full GDS lifecycle for similar size and complexity to NHS jobs (10 points).
Nice-to-have skills and experience
  • Demonstrate experience of working with the Department of Health or NHS services on services that have a national reach (10 points).
  • Demonstrate experience of working with on-line or digital staff recruitment platforms and/or services (10 points).
  • Demonstrate knowledge of, and willingness to recommend, creative, innovative solutions which offer longevity and flexibility to respond to future changes (15 points).

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • How the Supplier will ensure a BSA/Supplier one team ethos for delivery (35 points)?
  • How the supplier team will adopt Scrum methodology (35 points)
  • Proposed plan of activities, including proposed deliverables and dates, demonstrating ability to complete delivery of Discovery (including the Strategic Outline Case) by end of March 2018 (50 points).
  • Approach to making use of existing User research (35 points).
  • Proposed Team Structure including CVs (50 points).
  • Approach to co-location of core team (50 points).
  • Ability to scale resources to the demands of this project (including potentially delivering in Alpha and Beta phases) (35 points)
  • Identification of early assumptions dependencies and risks (50 points)
  • Proposed approach to production of Strategic Outline Case (50 points)
  • Proposed approach to production of Service Design (50 points)
Cultural fit criteria
  • Demonstrate how you work as a team, manage collaboration, share know-how, share best practice and templates (15 points).
  • Demonstrate how you motivate and maintain high level of engagement with the delivery team (15 points).
  • Demonstrate an empowered ‘can do’ team culture, encouraging constructive feedback and learning (15 points).
  • Demonstrate an awareness and sensitivity to stakeholders (15 points).
Payment approach
Capped time and materials
Assessment methods
  • Written proposal
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Why is a programme business case not being used instead of a strategic outline business case, in line with Treasury Green Book guidance?
We will follow the appropriate guidance in:
2. Applications are due on 11/12/17 and you have indicated that you would like presentations week commencing 8/1/2018. Can you confirm what supplier activities may be requested between those dates. E.g, completion of proposal document, preparation of a presentation and if required when those would need to be submitted by.
11th December 2017 – application deadline.

20th December 2017 – Supplier information day to be held in Newcastle, with presentation by the NHSBSA to shortlisted suppliers in respect of this opportunity(time to be confirmed).

9th and 10th January 2018 – Shortlisted Supplier presentation days (times to be confirmed).

10th January – Proposals to be submitted by shortlisted suppliers.

15th January 2018 - responses to be received from shortlisted suppliers to any clarifications raised by NHSBSA in respect of the proposals following submission.
3. Would NHS BSA be willing to consider innovative commercial models for this or future phases of work?
4. Who are the decision-makers for this piece of work?
The decision on shortlisting and selection of a supplier will be by an appropriately constituted evaluation team. Decisions in relation to the output will be made by the NHSBSA, as the body responsible for the delivery of NHS Jobs 3, in liaison with key stakeholders, including the DH.
5. Please can we have a copy of any reports from the Dextrous work previously completed/The Department of Health completed initial Discovery in 2016 with Dextrous Digital". Is the output from that exercise available to us please?
We are currently liaising with DH (who commissioned the previous work) about how to share the results of the discovery exercise and where possible associated outputs.
6. Is there an incumbent supplier since the Dextrous Digital work?
There is no current provider of discovery services to the NHSBSA in respect of a new ‘NHS Jobs 3’ service. The current ‘NHS Jobs 2’ service is delivered through a contract with Methods Consultancy Limited (procured by the DH).
7. Can you please confirm that the “need to establish…a business case for the subsequent projects for delivery”, as mentioned in the “Any work that’s already been done” section, is in reference to the strategic outline case?
8. Can you please confirm your definition and scope of the term “target architecture” as mentioned in the “Summary of work” section?
Target Architecture – This term describes the collective elements which will be used to deliver the end to end solution in meeting the user needs (the what) for example the target architecture may comprise of a number of components (for example User Interface, Application Tracking, Contact Centre Support, E-mail and Text reminders). The architecture will identify the what, why, where and when for each of these elements.
9. Can you please confirm the definition and scope of the term “target delivery model” as mentioned in the “Problem to be solved” section? Is this in relation to the delivery of the “target architecture”?
Target Delivery Model – This term is used to describe the way in which each of the elements will be delivered and how the end to end service will be maintained (the how) for example depending upon the Target Architecture the approach for delivery may be disaggregated components with an integrator or could be single supplier. It is also expected that this will describe the future delivery of the service i.e. on-going support and feature contract or in house.

The Target Delivery Model and Target Architecture are complementary to one another.
10. In relation to Question 13, can the Authority confirm that providing examples of developing specifications for post-Discovery projects is acceptable, as well as project stages? e.g. specification for a recruitment system (project) vs. specification for resource requirements for a project stage?
11. Will involvement in this Discovery exercise impact on an organisations ability to bid for any later procurements which the NHSBSA may instigate as a result of the Discovery exercise outcomes e.g. to bid for the provision of a replacement system?
We will comply with the requirements of the Contracts Regulations 2015, including Regulation 41 (‘prior involvement of candidates or tenderers’), and take such steps as are necessary to ensure that the involvement of any organisation in the procurement process, or related preparatory work, does not distort the procurement process. This may involve excluding the discovery provider from the resulting procurement process, but the NHSBSA will consider means short of exclusion if such other means will ensure a fair process, in accordance with our legal obligations.
12. Can you please confirm that the “need to establish…a business case for the subsequent projects for delivery”, as mentioned in the “Any work that’s already been done” section, is in reference to the strategic outline case?
Yes, this refers to the strategic outline case/PBC (please see guidance referred to in answer to question one).
13. You make reference to the development of a strategic outline case in the “Summary of work” section. Can you please confirm that this is the only case from the HMT five case model which is required as part of this Discovery work.
Yes , this refers to the strategic outline case/PBC (please see guidance referred to in answer to question one). Any further case from the HMT five case model could form part of the potential post discovery requirements noted in the Summary of Work section. The exact nature of any future requirements will depend on the outcome of the Discovery.
14. Will we be able to re-assess the Discovery work already done, as part of this next stage of Discovery?
The successful supplier will have access to previous discovery work and therefore, as part of their proposal, potential suppliers should set out their approach to evaluating this research in order to identify what further validation and research would be required.