Awarded to Nomensa Ltd

Start date: Tuesday 5 December 2017
Value: £340,768.50
Company size: SME
Innovate UK

UK SBS IT17437 Innovate UK ACC- UX

4 Incomplete applications

3 SME, 1 large

19 Completed applications

14 SME, 5 large

Important dates

Thursday 19 October 2017
Deadline for asking questions
Thursday 26 October 2017 at 11:59pm GMT
Closing date for applications
Thursday 2 November 2017 at 11:59pm GMT


Summary of the work
A team is needed to provide UX skills to achieve services that adhere to DSS. They will work collaboratively alongside existing teams to deliver high quality research into users’ needs, develop wireframes and prototypes to build and test. The end goal is to pass BEIS assessments based on DSS.
Latest start date
Monday 4 December 2017
Expected contract length
9 months
South West England
Organisation the work is for
Innovate UK
Budget range
£348,000 excluding VAT

About the work

Why the work is being done
Innovate UK is the UK’s innovation agency. The number of applications to and grants awarded by Innovate UK has grown significantly in the last few years. As such, Innovate UK are in the process of implementing new application and grants management services to replace legacy systems and paper based processes.

To do so, there is a need to gather user research and design in line with the Digital Service Standards. A team is therefore needed to be able to provide the UX skills and resources to achieve services that adhere to these standards.
Problem to be solved
A team is required to conduct user research, provide lab testing and to create wireframes and prototypes on two projects. This in turn will feed to the developers and configurers of the two services to ensure that any outputs have been designed in line with what a user wants and expects to see. Once developed into the service this will need further user testing to ensure that it is still relevant and correct. There are two elements of this outcome: Alpha and Public Beta phases. The ACC is a continuation of the journey from the IFS. Design work is involved.
Who the users are and what they need to do
Funder needs to advertise opportunities to businesses and academics for funding in priority areas
Applicant needs to submit applications for funding while being able to collaborate with other organisations on the application
Assessor needs to be able to review an application to assess the suitability of the application to be granted or refused
Finance contact needs to be able to submit claims so that the grant is awarded in line with spend
Monitoring Officer needs to review claims against project progress and submit reports to ensure the claims are eligible
Internal teams review and action applications and claims
Early market engagement
None undertaken
Any work that’s already been done
The Innovation Funding Service (IFS) is already in public beta with competitions running on the service already. Further development work is needed to refine the existing user journey’s in line with user feedback and to add new competition types. This service has been a bespoke build.

The grants management piece (Awards, Compliance and Commercialisation, ACC) follows on from IFS with a Commercial off the shelf solution (COTS) solution being implemented to provide this service. ACC is currently in Alpha with a discovery having been completed previously.
Existing team
The proposed team will work alongside two teams, one from each of the services:

IFS: Product Owner, Delivery Manager, Developers, Internal UXers, BA’s and Testers.

ACC: Product Owner, Delivery Manager, Developer, Configurer, Tester.

The team will also engage with other Innovate UK employees, business teams and third party suppliers as the project demands.

Technical Architecture is covered by the existing team.
Current phase

Work setup

Address where the work will take place
Polaris House, Swindon, SN2 1FL
Working arrangements
Full time on project, minimum three days per week on-site, location as described above. A professional working day, flexible working hours between 8AM- 5PM as needed to deliver the service in an efficient way as agreed by the Product Owner and Delivery Manager.
Security clearance
BPSS - Baseline Personnel Security Standard must be in place by Monday 4th December 2017 and be valid for 9 months

Additional information

Additional terms and conditions
Under GDPR rules Innovate UK reserves the right to audit the supplier or any of it’s sub-contracted services.
• Third party storage, retention and destruction of data policies must align to Innovate UK policies.
• Service Organisation Control (SOC) Reports, or similar, should be provided to give additional assurance of the controls within the third party. Third party use of data (whether passed to subsidiaries or additional third parties) and whether all of these organisations must adhere to Innovate UK requirements including for Recovery Time Objective (RTO) and Recovery Point Objective (RPO).

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Demonstrate how you will apply your skills to the GDS Digital Service Standards and how this will ensure the successful delivery of this project.
  • Demonstrate how you will apply your skills and expertise to deliver user centred product through the agile methodology and how this will ensure the successful delivery of this project.
  • Demonstrate how you will apply your skills and expertise to work with agile ceremonies whilst working across multiple work streams in a multi skilled team and ...
  • this will ensure the successful delivery of this project.
  • Demonstrate how you will apply your skills and expertise to provide actionable results, based on facts, into development pipeline and how this will ensure the successful delivery of this project
  • Demonstrate the techniques you would use to gather user research and how this will ensure the successful delivery of this project.
  • Demonstrate your proposed techniques and and how you will apply your skills and expertise to testing with users and how this will ensure the successful delivery of this project.
Nice-to-have skills and experience
  • Demonstrate how you will apply your expertise to work with collaboration tools such as Slack, Jira, Confluence, Webex or equivalent users and how this will....
  • ....ensure the successful delivery of this project.
  • Demonstrate how you will ensure transfer of your expertise and knowledge to BAU teams and how this will ensure successful delivery of the project
  • Demonstrate how you will apply your skills and expertise to GDS/DSS assessments users and how this will ensure the successful delivery of this project.

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Approach and methodology
  • How the approach or solution meets user needs
  • Estimated team size for work
  • Approach to identifying users and capturing user needs
  • Approach to working with the rest of the team
Cultural fit criteria
  • Demonstrate how you will work transparently and collaboratively with the Innovate UK project team throughout this project
  • Demonstrate how you will work flexibly, responding to changing priorities and issues throughout this project
  • Demonstrate how you will transition seamlessly into an existing team and project ensuring no disruption to end users throughout this project
Payment approach
Time and materials
Assessment methods
  • Written proposal
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Hello, Under "Problem to be solved", it is mentioned that design work is involved. Can I just confirm that this refers to UX design work, and not visual design? (and therefore that a visual design resource is not needed) Thank you in advance.
Yes, that is a correct assumption it is UX design work.
2. This phase is stated as Public Beta. Can you clarify who has undertaken Discovery and Alpha phases. Has this been done internally or through a third party supplier? - Can you elaborate on how the budget for the project has been derived - Can you provide any detail on the roles required and the number of people against each of those roles. With limited visibility of the grants management piece, it is hard for us to make an accurate estimation
These stages have been covered by Nomensa and internal resource. The budget was derived by the expected resource on the project for the amount of time needed. This would be split across the project in public beta (IFS) and and the project in alpha (ACC). These roles need to be able to undertake user research and prototyping. Bidders are to propose the team structure and roles required.
3. We would prefer to work remotely where possible, instead of 3 days on-site. Would this be considered?
We require a minimum of 3 days on site.
4. How many developers teams will be dedicated to the Beta phase?
There are 3 teams within the project currently in beta (IFS) and 1 team within the alpha project (ACC).
5. Are there multiple scrum teams envisaged within each of the two teams suggested in the proposal? If so, how many scrum teams are currently planned?
There are currently 3 teams within the project currently in beta (IFS) and 1 team within the alpha project (ACC). Bidders are to propose the team structure.
6. Are developers based on site? If not, where are they based? Are there timezone dependencies?
Developers tend to be onsite 3 days a week. All suppliers work to the current Timezone.
7. Do you know who your users are / have personas that are embedded in the organisation and that you regulalrly refer to?
Users have been identified and personas created which are regularly referred to within the projects.
8. What research will be made available (from the Discovery phase or otherwise) to the awarded supplier at (or ideally prior to) the project start date?
All research currently completed will be shared with shortlisted suppliers
9. Who will the supplier report to? Both in terms of primary point of contact and sign-off on brief through to completed work?
The supplier will report to the project manager on each project who have overall responsibility for delivery.
10. Similarly, what kinds of senior stakeholders (e.g. role types, seniority levels, departments) will the supplier be dealing with?
The senior stakeholders involved will be Director of Operations, Director of IT and various Heads of Functions. They may also be required to deal with external stakeholders such as BEIS or GDS during assessment phases.
11. How can our previous submission be retrieved or sent back to us, or treated as a valid original submission? It will not be feasible for us to start again from scratch - please, please apply some common sense here and do not expect suppliers to double the effort required to make a submission.
As the previous advertisement was cancelled the bid submissions are not available to us. The Digital Marketplace team have also advised that the portal does not have the functionality to provide this information at present.